Customer service is amazing! They had run out of the perfume l wanted but contacted me to let me know it was in, and it was delivered the very next day. Fantastic company! Thankyou. 🙂🙂
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have the Sparkling Ruby perfume and can say that it smells amazing, lasts very long too and everyone who smells it is a fan! It's a perfect everyday scent and quality is very good.
Such a stunning collection of unusual oils. I have bought 12 different ones to try, great to have small bottles, you can really enjoy lots of unique fragrances. Easy to order, arrives prompltly, pac... Toon meer
Went to the Newcastle store. I have no issues about the store itself, the sales assistant took his time helping me to find the right scent. I went for the Scent of Dubai men's fragrance. I love the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our mission is to inspire confidence and individuality through the power of scent. Our diverse collection caters to a spectrum of personalities, allowing each person to find a fragrance that resonates with their unique style and story. Luxury Scent is synonymous with iconic signature scents. Our fragrances aren't just products; they're statements of individuality.
Contactgegevens
Verenigd Koninkrijk
- luxuryscent.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good service
Great customer service
I used to buy an older version of the Arabian Oud Musk from Luxury Scent via Amazon. And I loved it!
Now, their own shop sells a newer/altered version of this perfume.
But the nice people of Luxury Scent were so kind to recreate the older version for me.
I am so happy because this scent reminds me of my childhood.
Very good staff!
The staff is Very patient! And these perfumes are very good as well.
Awesome oils!
Such a stunning collection of unusual oils. I have bought 12 different ones to try, great to have small bottles, you can really enjoy lots of unique fragrances. Easy to order, arrives prompltly, packaged in beautiful perfume bags. \Ideal perfumes for traveling as small & long lasting. Also get special offers emailed to me
Being a fragrance enthusiast and opt to…
Being a fragrance enthusiast and opt to look for diverse options, Luxury Scent has been a great companion with its multiverse perfume and oils. I am particularly awed with the standing out ones and impressed with the collection sets like its BEST SELLER COLLECTION. Additionally, I am personally fan of its own creations such as "Scent of Dubai" oil and perfume and Amber Gold.
Still waiting for my order
Still waiting for my order, poor communication on business behalf.
Complete different experience from first time round, where everything came ON TIME…
But this time extremely poor, was going to be a repeat customer but not so sure now
Amazing gift/scent for a bearded man
It’s my second time that I ordered some scent and I am loving it. I only ordered the 3ml ones and quite a few because that’s the only way you can test them out and believe me, it lasts longer and you get to enjoy more of them.
Diluted oil perfume and short lasting
I recently purchased an oil perfume from this brand (oud al abyad) and unfortunately, my experience has not been as delightful as I had hoped. The product I received had several issues that left me quite dissatisfied.
Firstly, the scent of the oil perfume was extremely weak. Upon application, I found myself having to use a significant amount of product just to detect any fragrance. It lacked the intensity and longevity that I expect from an oil perfume especially oud, making it feel like a subpar product overall. The color of the oud oil was completely see through like a water with no any color what so ever which is strange for pure oud oils.
This was a significant letdown, as I value products of high quality.
To address these issues, I reached out to customer service via email, detailing my concerns and requesting a resolution. However, I was met with silence for an entire week, which was frustrating and unprofessional. It wasn't until I contacted them through Instagram that I finally received an instant response.
While the customer service representative on Instagram was courteous and understanding, their solution fell short of my expectations. They promised to send a replacement product, assuring me that it would be of better quality and "to leave it with them".
However, when the replacement arrived, I was shocked to find that it was an entirely different scent altogether with a wrong name sticker on, not even close to the original oud fragrance I had purchased but with vetiver and lemon scent.
I had high hopes for their oil perfume, but the weak scent, questionable purity, and lackluster customer service have soured my opinion.
Dont waste your time and money with this brand
Beautiful oils
Started shopping with this company not too long ago in that time I’ve made quite a few orders. The website is beautiful and makes shopping a real treat. The selection of attar oils and ouds is very good. The pricing is competitive overall just a great company to shop with. Plus it’s small family run business which is a bonus. The whole process from ordering to dispatch is fast and efficient. Highly recommend for authentic fragrance oils that smell beautiful and are long lasting.
Amazing scent plus quick delivery
Amazing scent plus quick delivery
Very good you are very good service
Very good you are very good service
Lovely perfume!
I ordered easily online and my perfume was despatched quickly. I love this perfume, lasts ages too!
Packed very well
Packed very well, delivery was very quick!
All oils that I purchased all smell amazing and are long lasting.
Memories
Just love the patchouli Black brings back lovely memories of my wonderful late husband speedy postage
Look No Further!
Okay, so I bought the black gold and white gold and I immediately went from an average guy to a millionaire.
The black gold gives a strong, confident, and egocentric masculine outlook with a subtle tone of gentleness which makes it just a perfect scent. If you want to be noticed when you enter that room, black gold is yours to use.
The white gold on the other hand, has a fine blend of an its own unique fragrances that makes it a force to reckon with. Perfect for both sexes and extremely mature in its scents.
Oh, and the delivery was lightening fast!
I’m generally pleased. Worth every penny.
Well done Luxury Scent.
Great scents
I’ve bought a few things from here after a colleague introduced me, I’ve not had the chance to pop into the actual shop but ordered online, incredibly quick delivery!
I’ve opted mainly for the 3ml ones to build a little collection, they last ages, and all accurate to their descriptions.
Not as nice as Patchouli Luxury Scent
I love the Patchouli Luxury Scent. But I could only find the Sweet Patchouli one, which I ordered.
It's nice, but not as nice as the one I wanted, hence four stars and not five.
Do you still make the Patchouli scent? As I would buy it if you do.
sorry brother i didn't want to give…
sorry brother i didn't want to give negative feedback but some of them smells for 1 hour and all of them i order smells the same little difference.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








