Luxurywatchstraps Reviews 

Quality product and quick delivery, will definitely use again and recommend

Great family run business. Which you find out from the personalised thank you letter which they include with your order. A nice quality touch I think. The strap I ordered was quality and delivered well packaged and on time. I will be giving this company my ongoing support as I think they care. Highly recommend.

I wanted a replacement leather strap that was rugged but glamorous enough to complement my watch and after some searching on and offline, boom!! Love at first sight and at a great price too. Only gripe would be that the strap is too long and some choice would have been nice. However, being leather I can apply my handywork. Love it!

My review is mainly based on customer service, not the product (although the product price point is inflated and you can find the same quality for cheaper at thestraptailor.com or thrifty gentleman).

Firstly I ordered the wrong colour of a watch strap - completely my fault. So when I emailed the same email that is linked on this profile, asking for advice on returning/exchanging - I had no reply for 3 days. On the fourth day I decided to find a different way of contacting John via the online web chat.

I finally had a response from John, however the replies were very slow, once I said I was a bit disappointed with the customer service I was met with a defensive and passive tone explaining that he’s dealing with a serious family emergency. I told John I was sincerely sorry to hear this but it was almost like a “how dare you accuse me of bad customer service even though I am not providing a good service” when at the end of the day, you have a business to run - if the website is still running and you are still happy to take money off of customers then you need to find someone to also support the customer service side of things. Customers can’t read your mind they don’t know what’s going on behind the scenes. I then had to keep chasing for my refund and finally got it in the end after an exhausting experience.

For me, customer service is imperative, if you can't get that right, the product won't save your business...

My review is nothing personal but whether you are a big business or a small family run business, You have customers to support and if you don’t really care about doing that then close the website down in the meantime.

Arrived super fast and was as advertised. 2nd time buying from the seller.

They wrote a personalised note on the order which was sent recorded delivery next day. I also received a follow-up email saying thank you. In terms of responsiveness for a £10 order not sure you get that most places so no idea why a lot of 1* star reviews on here.

2 x STEEL SPRING BARS FOR CITIZEN ECO-DRIVE WATCHES 17 18 20 21mm 22mm 23mm 24mm

Dear John,
I loved your warm message and good wishes in the package together with my new watch strap, so I've decided to write you an email.
I'm so honored that my father picked you for buying me a present.
With this strap, soooo elegant and pleasant on my skin, but also qualitative - I'm finally wearing the watch non stop!
Everything arrived safely, and in perfect conditions.

Thank you for taking such care of your products and customers!
I'm wishing you all the best.
Warm regards,
Dunja Simic

Order placed on 24th October with this company and still no delivery, two weeks later.

From their Terms and Conditions, 'Standard delivery to UK mainland addresses takes between 3-5 days, excluding weekends and bank holidays'. At the latest I should have received it by the 31st (Last Friday).

Contacting them by phone is impossible (I'd have better luck contacting my Father who's been dead for 4 years) and the web portal is a farce. It says my order has been fulfilled - It hasn't. Fulfilled would mean I have received what I paid for, not merely that you have dispatched it.

As for tracking, why use a service that actually has no tracking whatsoever apart from when the goods are attempted to be delivered? Tracked 24 or 48 would be perfectly adequate, but instead you have used a 'Signed For' service. Its feasible that an item has been lost after posting, but because it is not a fully tracked service, it will forever be in transit awaiting a delivery. Convenience by coincidence maybe?

Emails go unanswered and no customer service so I've resorted to seeking a refund via my Bank.

Hugely disappointing, my first and last time dealing with this company.

Caveat Emptor.

Absolutely first class, a genuine gentlemen of the highest order I cannot recommend this great small business highly enough to anybody that needs a watch strap. The level of Customer Service is absolutely unparalleled and I would recommend a UK business providing the service rather than the cheap Chinese import crap that consistently disappoints please support a UK business on a person of the highest integrity that will provide you with a level of service Above And Beyond.

I ordered some 19mm watch spring bars. Items arrived earlier than expected and were perfect for what I needed. Will use again. Thanks.

Great service beautiful strap, highly recommend

Genuinely 5 Star quality and service. I bought two Nato straps for my Radiomir and will return

Ordered a replace bracelet for my Seamaster. Price was great and arrived a couple of days later. Was kept informed of tracking details and great communication. Really happy with the new bracelet - really quality product.

Beautiful strap! Very happy with it, and delivery was super-quick. Lug pins were a touch too short, but I used the ones from the old strap and all was well. Accompanying letter a really nice touch. Recommended!

My Breitling Aligator strap was getting worn so I thought I would replace it. I checked out the price for a genuine Breitling strap and promptly decided to seek an alternative. I found a luxury leather handmade strap that was nearly identical to the original decided to give it a try. It arrived very quickly and is a very good replica for the original. It fitted well and looks like it will last. It's leather rather than alligator but you wouldn't know to look at it. Very pleased as it will allow me to keep the original safely in it's case to help retain the value of the watch. It was a very reasonable £50 plus postage. If anybody thinks this is expensive then see how much an original costs. I could easily buy another 7 and still save money.

I purchased a pair of excellent quality spring bars for my Breitling Avenger after losing one of the Breitling ones. They arrived quickly and were a decent price.

Very fast delivery and excellent spring bars. Perfect size and feel sturdy. Would definitely purchase from here again.

Very nice quality spring bars, fitted to a vintage Omega strap. Would recommend.

Beware of this online store. They promise easy returns, but that’s a lie. I ordered a watch strap and received the wrong item. After sending more than 10 emails, I only got automated replies saying they were “on vacation.” No real response until I filed a claim with my bank—then someone rudely complained that I had contacted them.

I am extremely disappointed with this store. I returned the item at my own expense, even though it was clearly their mistake, and I have proof of delivery. Despite that, they never acknowledged my return or issued a refund. It’s unacceptable that they mark up cheap Chinese products by 300% and refuse to take responsibility for their own errors. Very unprofessional AVOID THIS STORE AT ALL COST. !!!

Great strap looks amazing on my GS Snowflake...... thanks

Great quality, as described. Excellent seller. Thanks