LW Theatres Reviews 

Me and my partner went to see phantom of the opera in London on Wed 5th June and it was outstanding from start to the end,plus a big thankyou to jasmine for everything she did for my partner she was fab and very lovely aswell made my partner feel special

tickets bought for barry manilow advised they wouldbe sent to me,no tickets were sent missed the concert s sentno reply to my email
very poor service

BOOK THROUGH A DIFFERENT PROVIDER!
Disingenuous. Bought two tickets for £330 - which were never delivered. I therefore missed the concert. I chased them for them then to email me the tickets two days after the event. No refund no rebooking.
This is their core business - selling tickets. They knew about the issue with their new system sometimes not delivering etickets - yet this is my issue apparently.

Called and spoke to Andi. Friendly and very helpful. Sorted my problem very quickly

The show was excellent really enjoyed it. Problem was the tickets. LW advised by email that the tickets would arrive 24 hours before the show date also advised by email a minor alteration to the show start time, so LW had my email address. LW failed to send the email with tickets as promised. Two phone calls to an automated system advised bringing some ID with us to the show.
Arrived at the theatre box office early, explained the position to the box office staff. They confirmed we were booked for the show then proceeded to say they would send the tickets there and then to my email account. Pointed out that I did not have access to my email, not unless they were willing to let me use their computer and printer in order to get a printed copy of the tickets. Obviously declined, eventually the staff member begrudgingly saw fit to print the tickets. The rating relates to LW solely and, not the show and act, if their computer had issued the tickets everything would have been sweet.

Avanti West coast rail cancelled all journeys from Runcorn to London today and as a consequence cannot take grand daughter to see Matilda at the Cambridge theater at a cost of £284.I am absolutely furious as they will not rebook the Show at a later date for something out of my control and I think that I am unlikely to sell tickets on for a show today.Very disappointed as is my granddaughter who has been looking forward to this for some time

Easy to use website
Seating plan with prices is easy to see

Have purchased tickets to two different shows taking place in the next couple of months for myself and my parents. Unfortunately mother died suddenly - contacted LW theatres prior to performances to inform them we won't be attending due to the bereavement. Told no refunds. Another set of tickets i had purchased protection insurance from Booking Protect which was sold at time of purchase with LW theatres - thought ah that's ok they will refund due to the situation. Nope they only refund the cost of my mothers ticket, the other tickets in the party won't be refunded. So guess i am attending this productions with my mothers Urn. Honestly in this day and age big businesses have completely lost sight of humanity

Peter Pan advert for children but it was high sexual andstrong vocabulary. Leaving the place with our children. No refund or voucher offer. How unfair for a theater fans.

Crazy for you a fabulous show everyone in the show was brilliant thankyou for a great evening

Excellent customer service. Really impressed with the Box Office staff; on Boxing Day one of our group going to see the Palladium panto was unwell and unable to make it. Not expecting anything could be done at such short notice, I emailed on the off chance yesterday morning. A reply came back within 10 minutes and further correspondence was quickly dealt with and the staff actually resold the ticket despite it being just a few hours before the show started. Great to get a refund as it was a shame to waste the ticket.Thanks to Gee and Darren, superb customer service.

I bought 2 tickets to watch the Phantom of the Opera. I was really excited to go and see it in a few days. However, my money was taken but I did not receive any email to confirm my purchase.
It's when I went on Trustpilot to check the website.
As soon as I read the reviews, I knew it would be a struggle.
The day after buying the tickets, I spent the afternoon calling to have the confirmation of my purchase. First, they were saying that I would receive my tickets 48 hours before the event and then told me that the tickets I bought were not available.
I have received an email confirming that I will receive a refund but after reading the reviews, I know it will be long and difficult.
I will never buy a ticket from that website again. They are not the official seller and everything is chaotic.
I have only one advice: Avoid to buy a ticket from that website, it seems they use your money to speculate before refunding you.

Terrible waiting for a £400 refund and they refunded me £12 joke I can’t get in contact with them either

Konnte aufgrund eines Unfalls nicht ins Theater gehen. Eine Umbuchung der Tickets auf einen späteren Termin wurde einfach grundlos abgelehnt - sehr schade. Die Show war nicht ausverkauft an diesem Abend. Andere Locations sind da kulanter.

I joined a packed audience to see the great Dawn French at this Venue 20/10/23 - no photos permitted during the performance.
Front Row Stalls seats? Never again! The seat and floor space are excessively near to the stage edge with about 2inches spare room for knees and total lack of space for straightening your feet ( I’m a size 5 shoe) so had to sit forced ‘pigeon-toed’ or toes pointing only outwards all evening - awful .
A lady with crutches really struggled to cross the front row ( not realising the gap was SO tight) because she couldn’t gain access to her seat elsewhere with the sheer numbers attending .
The discomfort spoiled my complete enjoyment of the show - sorry Dawn .
I expect even Dawn herself wouldn't be comfortable in Seat A3 either ……and I’m surprised at the audacity and dismissiveness of the Palladium management as they have not already addressed this .
I would consider the seating arrangements most certainly a Health and Safety Hazard for audience members if there was ever an emergency at the theatre .
Ticket was from Viagogo ; no chance of emailing the Company independently about the above issues , you have to call them🙄.
Best off with Front Circle/Aisle seats, I think.

I’ve been trying to book 2 tickets for Grayson Perrys show through LW Theatre tickets. I’ve got through as far as to confirming the payment with bank and then nothing happens after that. Just keeps asking to confirm payment over and over. I’ve confirmed several times now. No idea how much they will try and take out of my account. No contact details to ask them what’s happening. Feels like a scam.

We booked tickets for the wizard of oz via MasterCard priceless experience and got to meet the cast on the stage prior to the performance.
The palladium looked like it had a lot of work since I was last there.

After having problems with the name on my ticket, I spoke to Kirsty from customer relations, and she couldn’t have been more helpful! I am very grateful for her fast and friendly communication!

BEWARE ..... Was trying to purchase 2 front row tickets on line with LW Theatres, for Magic's, Magic of Christmas show in November. Tickets were in my basket and I went to check out ..... waited and waited to CONTINUE to pay. After 25 minutes my basket emptied.
My sister was also trying to purchase tickets for the same concert and the same thing happened to her!
Not good at all.
Will not use this site again.

Arijana couldn’t have been more helpful.
I cannot get to grips with my new mobile when booking tickets as I found out too late and this morning Ariana couldn’t have been more helpful and calm, I am now sorted so if you have any problems don’t hesitate to call the theatre.