Lyphe Medical Cannabis Clinic & Dispensary Reviews 

With my wife having exhausted all avenues to reduce her constant pain she decided to try cannabis. We contacted Lyphe Clinic who were promoting themselves as one of the UK’s leading suppliers of cannabis.

"Lyphe Clinic is recognized as one of the leading medical cannabis clinics in the UK"

My wife first joined Lythe Clinic on 10th September 2025
Over the period my wife had signed up with Lythe we had worked with DISPENSARY GREEN and , IPS PHARMA.
The set up at Lythe is that once you have registered you will be given a date for a video call with a doctor. This will be at a cost of £49 and last approximately 30 minutes. I believe the first video call was on 15th October. The liquid cannabis you are given is called Curaleaf. You gradually start off taking 0.1ml twice a day over 5-7 days working up t0 0.3ml. The next lot of cannabis again starts at 0.1ml this time working up to 0.5ml again twice a day over 5-7 days.
Over the length of time with Lyphe there have been numerous problems with the hyperlink to the video call meeting with the doctor.
Eventually the video link was sorted by their Tech Engineer, after my numerous phone calls.
Account eventually set up on 12th November and cannabis delivered on 18th November.
On 2nd December I received an email stating my wife’s next video call would be on Saturday 6th December. My wife logged in, and we waited and waited but no link occurred. On phoning Lyphe you get a recorded message stating all our agents are busy.
When querying what the problem was, I found out the doctors do not work on Saturdays, and the recorded message re-agents should have mentioned they were closed at the weekends and to phone back on Monday.
At this point I should mention that the HR person stated that my next video call would be free due to the problems we had. Again, on 3rd December another email stating the same as 2nd December email i.e. 6th December.
On 4th December I received another email quoting Saturday 6th.
On 4th December I received another email.
On 5th December I received another email quoting Saturday 6th.
On 6th December I received another email quoting Saturday 6th.
My wife’s next video call was set up for 10th December again with a faulty hyperlink.
Again, another email on 8th December.
Again, another email on 9th December again with a faulty hyperlink.
Again, another email on 10th December again with a faulty hyperlink.
At this point all cannabis was finished.
On 11th December I received an email stating – “That you were dissatisfied with your appointment not going ahead on Saturday 6th December.”
Again, another email on 11th December.
Again, another email on 11th December thanking me for bringing to their attention re-automated message about all agents being busy.
Because of the change of pharmacy and the delay in supply my wife had to start back on the lower dose of 0.1ml on 24th December.
At this point I will not go through all 83 emails since 10th September sent from Lythe.
This does not include the 9 emails from IPS Pharma, a pharmacy I have had to deal with as Lythe could not supply the required cannabis.
On the last video call, she informed the doctor with no improvement in her pain being reduced and asked what the next scenario was. The doctor said she would take it to a committee to see the best way forward. At least a month went by and no correspondence received. All my wife wanted to know, “was there something that would be better than the previous cannabis”? I was informed if I wanted to know the answer this would cost £49 to speak to a doctor. All we want to know is the benefits of the new “script”.
My wife has now ended our dealings with Lyphe Clinic as of 21st May 2026.

Becca and the prescriber today were extremely helpful and kind following an urgent request, thank you both so much for your help! Great team!

Very good. Prescription requested and a couple of days later, my medication arrived. Very pleased with Lyphe clinic and dispensary in helping me with my requirements. All staff and clinical Doctors are happy to help.

I’ve been with Lyphe for almost five years now and they’ve gone from strength to strength.
I had a lovely experience with Becca today to arrange an appointment and I’m so grateful for the excellent service provided

Great customer Experience, Lauren was helpful and efficient!
Only a few initial chat bot questions and you’re speaking to a !human!

Friendly, patient, and well informed

The Live chat is so helpful, brilliant for when you dont have time to phone. They are so efficient and friendly. Lauren sorted my issue within a few minutes and was very friendly.

Straight forward no stress involved with Lyphe Medical, just good customer care and a willing to help the patient what ever needs to be done to get the correct care for the patients well being with no worries to even think about.

First class helpful experience. Lauren answered all questions and provided great support

Friendly staff always willing to help.
They listen to my concerns and advise me with resolutions.
Most definitely recommend.
5/5 stars.

Very helpful and efficient

Great service, I have been a patient for multiple years and continue to be happy with the process. Customer service is always ready to help and are always professional and friendly, especially Lauren.

Claire is lovely!, everything is easy, no drama, no problems!....

Excellent support

Very friendly staff, and they are always trying to find a solution to help.

Warm and wonderful staff

Amazing service as normal

I have been a patient of this clinic since project 2020, and I have had one prescription delivered in full, on time, from these people in nearly five years.

There is always an excuse.

First it was their terrible computer systems, then they lack locum doctors to service appointments in a reasonable timeframe, there are always problems with suppliers, but when it comes to actually doing the job and getting the medicines delivered on time, it never happens.

Some of the staff are kind and try very hard to help, but it seems like it is a constant uphill battle for them to cope with the challenges of actually achieving their objectives for their paying customers with the tools at their disposal.

Despite charging £240 a year in subscription fees, nobody at the clinic takes any ownership, makes any effort to contact you in the case of difficulties on their end, or offers any compensation for the difficulties you are having as a paying customers.

As the patient, you constantly have to chase them to resolve issues on their end that they have caused.

Meanwhile, they are constantly badgering me to refer a friend and write them a review here, presumably because their service is so dysfunctional they are bleeding customers.

Well, I certainly won’t be seeking to refer a friend, but now they have their review.

I will be seeking to switch to another clinic ASAP, and I would recommend that anybody who is experiencing the same difficulties do the same.

If you are a new patient looking for a medical cannabis provider, I’d suggest you look elsewhere.

I had a problem with my prescription and I got really good help on the online chat