Lyte Reviews 509

Lyte’s customer service team was so helpful they gave me an answer legit in less than 2 minute . I had a question about my ticket. I booked it under my husbands surname however It doesn’t match my surname on my licence , as I didn’t want to get denied entry due to that . So I emailed lyte (I was panicking ) about 1 hour before the gates opened I got a response within 2 minutes . The fastest response I ever gotten via email. Majority of company’s can learn something with how lyte has set up their customer service especially if its last minute questions . Thank you so much Lyte and my agents name was Maria .

Very efficient responses. The team were super easy and understanding to my circumstances.

Because of medical reasons i had requested for a refund and the finance team was very flexible and managed to get my refund back sooner than expected
So it’s a thumbs up

Don’t expect to get paid on time. Their guarantee that they pay the first business day after a concert is false. They don’t have active customer support personnel so you may get a response 3 days later. I returned tickets months ago and they keep your funds as an interest-fee loan for themselves which is how the generate additional profit for themselves. Would recommend getting tickets through Ticketmaster or working with another 3rd party that pays you then and there.

Great customer service! Thank yu.

Lily responded to my problem with a ticket cancellation and resolved the issue in a very timely manner.
I am very pleased with your service and will certainly use your company again!

Very helpful and fast to respond. I appreciated their help.

Purchased tickets for an upcoming show and didn't receive the confirmation email. Contacted support and they took care of my issue (which was my fault - mistyped email address) and addressed all of the questions that I had. Very happy with the support - Lily was the best! Highly recommended A+++

Customer service is simply exceptional: not only are they responsive and courteous, but they also have very simple-to-follow instructions to address the most common issues.
Well done guys, keep up the great work you're doing!

Easy to link up to sell tix. Waiting for deposit of funds, in 3 weeks, then can do proper review of experience

Most amazing customer service, especially in this day and age, there was an error in purchasing, it was a bit of error on both parts, they technically didn't have to refund but in any case, they were super fast to respond and gave an immediate refund without any further correspondence. I would DEFINATELY recommend, thank you!

These guys are very good professionals great communicators thank you

I asked for a map of the campsites and you sent me one in a timely manner.

The service was faster than i expected as online help. They emailed me back quicly and helped me to solve my problem. They carefully consider and understand my issue. Thank you!

I was waitlisted for tickets for Burning Man from four months ago and forgot to cancel the order. I freaked out when a $743 charge came through. After a few emails to them, someone finally replied and canceled my order and refunded the tickets. I had a few days of stress, but it all worked out. Thank you Lyte for refunding.

They are extremely quick and very professional.
Highly recommend

I needed exchange tickets for the AVP Manhattan Beach Open and Lily did a great job of canceling and refunding the tickets that were ordered by mistake. I was very relieved and couldn't be happier.
Thanks Lily

I couldn't transfer my ticket even though it was promised. Support did not answer. The website is professionally done, but the user experience is negative.