Mirraw Reviews 

After reading all the bad reviews I just thought atleast it’s only £50 if it all goes wrong. But the quality of my lehenga is genuinely amazing. Love the colours and fitting. Defo worth a buy shipping takes time but they tell you this on the site. Would defs buy again. Dont be put off!

The items I received where nothing like the pictures shown, the quality was abysmal. I returned the items the next day and my tracking service shows they have received my return on the 30th of June, yet they have completely avoided communicating with me. No replies to my emails. AVOID AT ALL COSTS!

I received all the items unstitched, even the return option is disabled because in their updates item is still in warehouse.Several times contacted them, but no proper reply.Without stitching the material does not worth 1/3 of what i paid and now need to pay local tailor to get it stitched.. Their low stitching charge is a trap. Totally wasted my money.

DON'T BE FOULED BY THIS COMPANY. I placed an order for 2 Outfits for my cousins wedding for my mum and sister, the order was placed roughly in mid May and I received them in June. Both sizes are wrong as well as the stitching. I had spoken to someone, Manoj, he said to email them the measurements of each blouses with pictures. Contacting them is extremely difficult, as they may occasionally answer but instantly hang up. Currently am trying to keep calm, but their stupidly keep pissing me off. Don't think I'll hear from them anytime soon.

I ordered two kurta pyjama. They said return was straightforward if it did not fit. I returned them back and have not received any refund. The phone line is not correct too. Emails are not responded to. Simply terrible. PLEASE NO ONE SHOULD ORDER FROM THEM.

I have been utterly ripped off by this company. They seem genuine at first, but PLEASE don't be suckered in. I only wish I read reviews before I was swayed by their app, seemingly good pre-purchase and pre-delivery communication. Currently trying to get £127 back via PayPal. Utterly ruined my wedding outfit plans and totally out of pocket. They just don't care though.

Extremely poor service….Haven’t received my order
Order was suppose to be delivered on 7th may
Emailed 100 times no reply
No body pick up phone call

So horrible customer service. Just to answer how can I exchange size and been 14days they haven't figured out yet how to exchange .Still asking me images and measurements. How unprofessional .

M449397694
Following the last review, a consultant Pritibha emailed and admitted that my order was sent incomplete. 2 items are missing. I re sent my payment advice showing my full payment for what I ordered.
To date I have not heard anything concerning the missing items.
Their customer services are very bad and they just do not respond to any of my queries.
Will not recommend this company to anyone again.. The description of the garments and what I received thus far is rather disappointing

I would give minus if it was possible. Awful service, delivery delayed by 2 weeks plus, so missed my event and I had to buy another outfit! No apology, poor communication, spoke to different people atleast 5 times and they were utterly useless and ignoring the problem- not sure if purposely or because they didn’t understand English. Will never use again and do not recommend.

Beyond shocking.
Bought a clutch bag and it was badly made and poor quality. Beyond this though, it was received damaged.
Got in touch with Mirraw and they ignored my request of a refund and suggested i keep the purse and accept a 50% refund. When I refused, they stopped responding to emails and now have to go through paypal dispute process to get a refund.

Emails received from Kamlesh Usariya and Nitukaur Sonte

I have ordered 4 sarees from them. The material is of very poor quality, they charge a lot of money. Two sarees were defect and keep promising to refund 50% of product cost amount of £14.44 but only refund £6.94. They keep promising to issue correct refund but this has already three months but not yet received the refund. Please be careful, their product is not the same as shown on the website. We get cheaper and better quality in the UK. Do not trust them. Very poor customer service and not reliable,

I ordered an outfit from mirraw. When I received it, it was nothing like the picture online. The tailoring was absolutely awful and poor quality. I have contacted mirraw on numerous occasions but they still have not resolved my complaint. They keep promising me a refund of 35% but have still not refunded me. This has been ongoing for nearly 2 months now. Please do not purchase from mirraw!!

Please do not order from this company, its stressfull, cheap quality and really not worth the money.. dispite all the discounts. It is a total joke... puctures are NOTHING close to the actual priduct..
An order was placed on order 5th Oct with a deleivery date of 19th oct.. i ordered 3 dresses for a family wedding on 23rd October. Having spent so much time sending emails and chaing on the progress of the order.. was told on 18th the order was a priority and will be with me. I asked for the tracking number.. which they emailed a few days later.. having received tracking number with Atlantic Couriers.. parcel was still sat in there warehouse in india. There was no way i way receiving these dress and asked them to cancel the order and refund my money... No reply from Mirraw.. so i called them.. explain dresses not wanted...refund my money.. as as per my daily emilds from 18th october...
Joke is the rep said i will get the dresses to you in 24hr.. ( dresses were in flight at this point) there was no way she could get the dresses to me...said no i want a refund.. i told you i wanted a refund before the dresses left india... she said be will process within 24hr hours.. that was on the 22nd oct.. we are now 29th oct still no refund.. dresses arrived 27th oct.. and the deverstation... poor quality, cheap fabric, nothing like pictures, measurements and style of blouses.. nothing as per agreement...
I just want my money back now... they can keep their dresses.. my saga with Mirraw continues.. but for anyone considering usinging them.. Please dont unless you have a lot of time on your hands... still waiting for my call back and refund as promised over the phone... but nothing... i gave them the benefit of doubt on their previous reviews.. but was let down massively.

Hello.
Can you tell me how the customer fees are calculated?
Is it based on the total weight or the total amount of the bill?
Regards,
A customer.

Bonjour,
Pourriez vous me dire comment sont calculés les frais de douane?
Sur le prix total de la commande ? Ou sur le poids?
Cordialement,
Une cliente.

My order number is : M280960653. I did it on the 16th of september.
Mirraw sent me an e mail to choose another saree cause one of them was defected and it was the last one.
I choose 2 sarees:
The saree 3412867 costs 32,44 €and MIRRAW billed it for 75,06€ ( DOUBLE AMOUNT!!! )

The saree 3543009 costs 12,38€ and MIRRAW billed it for 30,31€ ( TRIPLE AMOUNT!!! )

The total amount should be 144,96 and they billed it for… 221 ,15 euros.

And now after sending 4, 5 emails to customer services, they billed it for 182,63 with a discount of 23,81 euros.

They still extra billed me for 40 euros.

Please let them know that I AM NOT GONNA PAY ANYTHING at the reception of the parcel.

Regards,
Valérie.

My order number #M386324145
The item is not delivered and it shows that your agency bluedart has delivered in some another place.
How is it possible ? Please repay the amount,if you can't deliver within 2 days

Es una estafa. Mi caso, N° de pedido M651267363 se compró varios vestidos el 11 de Septembre de 2020. Procedimientos típico de estafa, no te hablan de tu seguimiento, y siempre aparece estado "enviado". En cuanto contactas te responden muy tarde y te dicen que está en aduanas. Que hay que hacer un pago extra, no lo hacemos por supuesto, y después nos dicen que nos lo enviarían sin problema a casa y ellos se hacen responsable, pero nada. Al final, denuncia expuesta en el cuartel, y el seguro del banco se hace responsable, pero vamos, un despropósito!!!

Sent me an incomplete order with a piece missing. Told me they would fix it. Waited another week. Got an email saying we are not sending you the missing piece. Absolutely horrible company ! Dont buy anything. Will be blacklisting these guys with my credit card company and paypal to prevent others feeling cheated.

Good products but last time I ordered for my friends and paid online by credit card but still it not delivered.

Ordered stuff to be delivered in India as I was going to India but did not arrive while I was there. Told them to cancel the order and refund the money and they have neither replied nor refunded the money. They are just cheaters. Do Not Buy from them. I have asked my credit card company to start the proceedings with them as they are not refunding the money.