Mackenzie Smith - Estate, Lettings and Land agents Reviews 

2.160
•
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

We had Adam Partridge from the Ash Vale branch throughout our buying process Since we were first time buyers, he was very informative and helpful throughout! We got weekly updates, answers to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We felt very supported by our friendly agents. Nick who marketed my Mum’s property and gave us helpful feedback after viewings and always kept us informed. Nick also helped us negotiate the sale. Adam... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From initial phone call to completion, team dealt with sale of house proactively and efficiently. Assuring a quick sale at more than asked for and Completion Highly recommend Nick and Adam

Beoordeeld met 5 van de 5 sterren

Mackenzismith was great when dealing with the whole process of buying, they made it very easy to communicate and made any stresses we had as buyers be put at ease. They were great to have around and w... Toon meer

Bedrijfsgegevens

  1. Makelaars
  2. ook in
  3. Huurwoningen
  4. Makelaardij
  5. Vastgoed verhuurbedrijf

Over Mackenzie Smith - Estate, Lettings and Land agents

Geschreven door het bedrijf

Mackenzie Smith offer residential property sales and letting services from an independent network of eight offices in Hampshire and Surrey. Established in 1992 we have always been passionate about providing a quality personal service and advice based on sound knowledge and experience of the local property market.

We Sell and Let Property

Geschreven door het bedrijf

Established Local Property Experts
Established in 1992 and staffed by highly experienced estate agents with superior knowledge of the local area, property values and demand, Mackenzie Smith has been offering excellent advice and service to customers for over 30 years in Hampshire and Surrey.
Property Marketing
Quality property details are at the forefront of presenting your accurately priced property to the market. We produce informative and naturally flowing written details, accompanied by property photography, a clear floor plan and EPC. We contact all our suitable applicants directly and advertise widely including press advertising, for sale or to let boards, high street window and poster displays, an open house events service and a target London buyers service. Our extensive property marketing includes listings on major property websites to reach the largest possible audience of potential buyers or tenants. Properties are listed on Rightmove, Prime Location, Zoopla and Zoopla affiliate sites such as The Times, The Telegraph and The Independent which attract audiences of millions of home movers daily. Our own website is responsive, adjusting to showcase your property to users of PCs, tablets and mobiles. We produce an e-newsletter sent to 9500+ subscribers, write editorial for local press and promote property through social networks.
Accredited
We follow strict guidelines set out in the Code of Practice for Residential Estate Agents by the Property Ombudsman to uphold high professional and ethical standards. Our duty is to protect and promote clients’ interests while acting in a fair and proper manner. Mackenzie Smith Properties Ltd is a member of the National Association of Estate Agents. Mackenzie Smith Property Letting & Management is a member of the National Association of Residential Letting Agents.
Land & New Homes
Since the formation of the company we have acted as Land Agents in the buying and selling of land in North Hampshire and west Surrey, primarily for residential development but also paddock land. Naturally this has led to a specialism as a selling agent for new homes. We have acted for many reputable house builders including Inland Homes, Matthew Homes, Antler Homes, T.A. Fisher, Nicholas King, Natta Country Homes, Westbuild Homes and Bellway Homes to name a few.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,9

Alle reviews

(2.160)

145 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Many thanks for leaving a review of your experience with us. I'm pleased we were able to assist you and complete your sale. I thank you again for the opportunity to do so.

All the best,

Nick Kirby
Ash Vale Branch Manager

Beoordeeld met 5 van de 5 sterren

Top level service at all times

Top level service at all times. Very helpful and profesional.

24 september 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Thanks for the review, David. We pride ourselves on our level of customer service and professionalism and I am pleased we met your expectations.

Eight weeks from sale agreed to completion is testament that if everyone works together, sales can go through quickly!

Kind regards,

Brian Lane
Yateley Branch Manager MNAEA

Beoordeeld met 5 van de 5 sterren

Moving after 35 years......

Selling our home of 35 years was a daunting prospect and we wanted to find the right estate agent to guide us through.
David and his team were there to provide this guidance and despite our first sale not progressing, David was on hand to find us a new buyer within a week.
David kept in touch all of the way, even handling requests to contact other parties to keep to target dates.
Would not hesitate to recommend Mackenzie Smith to friends and family.

16 september 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Dear Richard and Karen,

Many thanks for your kind words about your recent experience with us here in the Farnborough office. I am so pleased that after the initial hiccup, everything went to plan and went through smoothly.

I wish you all the best for the future.

Kind regards,

David Hill
Assistant Branch Manager - Farnborough

Beoordeeld met 5 van de 5 sterren

It was an exceptionally good service.

It was an exceptionally good service.
Ben and Toni were really good at managing the whole system.

4 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Dear Mr & Mrs Hanson,

Thank you for taking the time to write a review of our performance. It was such a pleasure to work for you both.

Ben and I wish you both all the best in your home.

Warm regards,

Toni Scriven
Sales Negotiator ANAEA - Hartley Wintney

Beoordeeld met 5 van de 5 sterren

Brian and Dan were extremely helpful…

Brian and Dan were extremely helpful and kept me fully updated through the whole process

16 september 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Thanks Lorraine. It has been a pleasure dealing with you. After a few challenges along the way, it felt rewarding to achieve your exchange.

I hope that you enjoy your travels and your new kitchen!

Brian Lane
Yateley Branch Manager MNAEA

Beoordeeld met 5 van de 5 sterren

Five star service

Five star service, from the beginning the staff were well informed, efficient and happy to explain any details. Once all the checks were completed a tenant was found almost immediately and I was guided through the whole process by their kindness and expertise. I couldn’t have asked for more. Thank you

16 september 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Hi Sally,

It’s been a genuine pleasure assisting you through your journey as a first-time landlord. The Lettings team and I are so pleased to hear that you’ve been happy with the service and advice you’ve received. We also appreciate your trust in the guidance we provided throughout the process.

With the number of applicants we had waiting for a property like yours, it was fantastic to see such a lovely family move in- and within a timeframe that suited everyone.

Thank you for choosing us to be your agent and we wish you all the best with your move.

Kind regards,

Andrew Travers
Senior Lettings Manager

Beoordeeld met 5 van de 5 sterren

Me and my partner are using Mackenzie…

Me and my partner are using Mackenzie smith to rent a property we dealt with Andrew who has been spot on the whole process making it easy and stress free! Andrew organised a viewing with me around my working times and another viewing for my partner around her viewing times which was very convenient for us. He has been very friendly and extremely helpful with any questions we’ve had to ask and made communication between us and the landlord a very easy process! I would recommend using this company any day of the week ! Adam & Rachel !

16 september 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Thank you for your kind words, Adam.

I know it was a frustrating time for you both, finding your next home in the local area and I’m really pleased I was able to assist you.

It’s lovely to hear that you were happy with how everything went. We always try to be as flexible as possible for our clients, especially as we understand that it can be difficult to arrange viewings and appointments while working full time. You have a very good landlord, and I know they will take great care of you, making sure you enjoy living there.

Wishing you both all the best in your new home!

Kind regards,

Andrew Travers
Senior Lettings Manager

Beoordeeld met 5 van de 5 sterren

Outstanding Service

Having just relocated to Wales, we chose to sell our house with the Mackenzie Smith Farnborough branch. Our contact was David Hill, and the service was excellent from the start. During our initial meeting and valuation, David said Mackenzie Smith were not there to sell your house, their job was to help you move house, and that is exactly what happened. The communication throughout the process was first class, right up to moving day. We cannot recommend Mackenzie Smith highly enough.
Tony and Bev Humphreys

11 september 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Dear Tony and Bev.,

Many thanks for your kind words. It was a real pleasure to help you move and our team were very pleased it all went to plan.

Have a wonderful time in Wales and all the best for the future.

Kind regards,

David Hill
Assistant Branch Manager - Farnborough

Beoordeeld met 5 van de 5 sterren

Mackenzie Smith were absolutely BRILLIANT

Mackenzie Smith were absolutely fantastic. A special mention goes to Dan Franklin from the Yateley branch. From the first time we met Dan we knew straight away he was the one to sell our flat. He was unbelievably professional and every word he said he meant and delivered. Any questions or queries we had Dan was just a phone call away to resolve these for us.

13 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Dear Shaniel and Liv,

Thank you so much for taking the time to leave us a review. I’m so pleased to hear that you were happy with the service you received.

We wish you all the best in your new home.

Kind regards,

Dan Franklin
Assistant Branch Manager

Beoordeeld met 5 van de 5 sterren

Outstanding estate agents! A+++

From start to finish the team at Mackenzie Smith have been outstanding! I couldn't have wished for a better and more professional estate agent. I mostly dealt with Justin and he knows the right people to get the job done! During our exchange of contracts there were some delays from the buyers side, but Justin knew what needed to be done and chased multiple times, daily to get the job done! Honestly Justin, thank you so much for all your help this week making the move happen! I wouldn't hesitate to use these estate agents again. Excellent service!

10 september 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Thank you very much for your kind words, James. I was so glad I could get the sale over the line for you both. We had a few challenges to overcome along the way, but we got there in the end!

All the best for the future.

Kind regards,

Justin Smith
Assistant Branch Manager - Farnborough

Beoordeeld met 5 van de 5 sterren

Good communication and very helpful

While looking for an agent to sell my house Nick at Mackenzie Smith stood out. His communication throughout the process gave me confidence and made me feel as though nothing was too much trouble. All of the staff in the Ash Vale office have been very helpful and have been able to answer my many questions. I would not hesitate to recommend Mackenzie Smith.

4 september 2025
Beoordeeld met 5 van de 5 sterren

Thank you so much to Andy At Mackenzie…

Thank you so much to Andy At Mackenzie Smith, Fleet, Lettings. After an extremely stressful year and finding ourselves having to move again, I spoke to Andy about a property that had become available to rent. Andy was professional, approachable, reassuring, kind and I felt at ease straight away. Nothing was too much trouble and I felt able to contact Andy with any concerns that I had.
Thanks to Andy, we have now secured a property to rent.
We thank you for your very human and empathetic approach. You are a true asset to Mackenzie Smith.
Lisa and Craig

22 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Hi,

Thank you for your kind words, Lisa. It has been a pleasure to assist you in finding your new home — I know the journey has been quite stressful at times for you both.

You’ve been absolutely wonderful to work with, and I wish you all the very best in this exciting new chapter.

Kind regards,

Andrew Travers
Senior Lettings Manager

Beoordeeld met 5 van de 5 sterren

Professional service

We were extremely pleased with the service provided by Mackenzie Smith (Camberley branch). James was very professional and very helpful from start to finish. He kept us up to date with progress and worked hard to keep us on track to exchange. We would highly recommend. Janine & Paul

28 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Dear Paul and Janine,

Thank you so much for your kind feedback.

With property sales and purchases there will often be a few bumps along the way. I am just pleased I was able to help and make the process a smooth as possible for you.

I know you are going to be very happy in your new home, with a lot of your friends nearby!

Best wishes,

James Harris
Camberley Branch Manager

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful. Always keeping me up to date with progress and following up on queries quickly. Spending extra time on additional viewing appointments. Very mindful of my needs as a buyer and not just pushing on behalf of the seller. This is rare in my experience of dealing with other estate agents. I'd definitely recommend them.

22 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Thank Lorraine for your kind words of praise.

You were an ideal buyer! We are so pleased that we've been able to find you the perfect home.

All the best for the future.

Kind regards,

Stephen Tetlow
Managing Director Residential & New Homes Sales

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Could not fault then. Made my move a lot smoother. Dealt with Dan at Yateley branch who was fantastic from start to finish!

21 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Many thanks for your kind review, Jack. Brian and I are delighted that you’ve been happy with our service.

All the best to you and Victoria for the future.

Best regards,

Dan Franklin
Assistant Branch Manager - Yateley

Beoordeeld met 5 van de 5 sterren

My sale has been a difficult and…

My sale has been a difficult and protracted one but not due to the agents, They have been amazing. They are thorough , detailed , responsive professional and always gave me sound advice.
I would recommend them.

18 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Thanks you for your kind words, Sarah.

Just as you have experienced, the selling process can be impeded with delays, but I'm pleased that we got there in the end.

We are always on hand if you ever need our services or advice in the future.

Kind regards,

Stephen Tetlow
Managing Director Residential & New Homes Sales

Beoordeeld met 5 van de 5 sterren

Kept us informed at all stages of the…

Kept us informed at all stages of the property purchase, very professional and caring approach to their clients

15 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Thank you very much for your kind words of appreciation.

We are most grateful that you instructed us to manage your move and hope you'll be very happy in your new home.

Kind regards,

Stephen Tetlow
Managing Director Residential & New Homes Sales

Beoordeeld met 5 van de 5 sterren

Very good communications

Very good communications, very tolerant of the problems with a remote sale

15 augustus 2025
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

We are absolutely delighted that you've been pleased with the service we provided.

We wish you and your family every happiness for the future.

Best regards,

Stephen Tetlow
Managing Director Residential & New Homes Sales

Beoordeeld met 5 van de 5 sterren

Probate sale in Yateley

Probate sale - Brian & the team at Mackenzie Smith Yateley were very good to deal with: friendly, professional & no BS. Thanks!

14 augustus 2025
Review zonder uitnodiging
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Hi Andy

Thanks for your 5 star review. It was a pleasure dealing with you. I'm glad that we got the deal across the finishing line for you!

Best wishes for the future,

Brian Lane
Yateley Branch Manager

Beoordeeld met 5 van de 5 sterren

Paul and the team supported the sale…

Paul and the team supported the sale and purchase of our new family home. The service was 5 star, always kept us in the loop and pushed the solicitors when need to get them sale moving.

Would highly recommend them.

13 augustus 2025
Review zonder uitnodiging
Logo Mackenzie Smith - Estate, Lettings and Land agents

Antwoord van Mackenzie Smith - Estate, Lettings and Land agents

Thank you so much, Ryan, for your kind words and 5-star review. It was a pleasure supporting you through the sale and purchase of your new family home.

My best wishes to you and your family for the future in your new home.

Thanks again for the recommendation!

Kind regards,

Paul Hillyer
Assistant Branch Manager - Fleet

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