If I could give zero stars I would. They hung up on me. I was obviously in a bad place emotionally, and unless one has a clear diagnosis , they don't give a damn. They aren't intrested in peple's... Toon meer
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I rang in torment to discuss my current situation with the McMillan nurses. I was initially speaking to a help and support officer. I’m not sure what her proper title was. She was very kind and under... Toon meer
Bedrijf heeft geantwoord
A charity which is unable to provide adequate service, primarily due to as much as 50% of all funds raised at coffee mornings held across the UK going to the organisers. This money is used for such th... Toon meer
My husband went for a hair and beard cut at Macmillan next to Royal Sussex Hospital. His hair had grown back after chemo, with a passion and the chemo curl, so it came time to tackle it. The space pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Macmillan Cancer Support is here to listen, support you through treatment, and help with money. We fundraise so we can do whatever it takes.
Contactgegevens
89 Albert Embankment, SE1 7UQ, London, Verenigd Koninkrijk
- 0808 808 00 00
- contact@macmillan.org.uk
- macmillan.org.uk
1,6
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241 reviews
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Staff so well informed and helpful
After searching hard online to find the answer to a couple of questions I phoned MacMillan and they were incredibly helpful and knowledgeable. I needed to know how long I was likely to have a low immune system after just a lumpectomy without radiation or chemo and straight away I was told 6-12 weeks. I also asked about having had reconstruction what my options would be if I wasn't happy with it, and again got a very clear answer and told that I'd have options and what they were. It was all very impressive and I got through very quickly too! Very helpful.
26 april 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Christine, thank you for taking the time to write such a lovely review about your experience with us. This is very much appreciated.
I am so glad that the Support Line was able to give you the information that you needed, and that you didn't have to wait long to get through.
We wish you all the best with your future treatment, and if we can support you in the future please remember that our National Support Line is available 7 days a week 8am to 8pm on 0808 808 0000 or via web chat https://www.macmillan.org.uk/cancer-information-and-support/get-help/emotional-help/chat-online during the same hours.
Here you can connect with teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service all on hand to offer support, guidance and a listening ear when needed.
Thank you again for sharing your experience.
Take care,
No acknowledgement about several contacts re counselling.
My Radiotherapy contact person contaced MacMillian abut getting counselling for me around 7 weeks ago. I heard nothing. I popped into their office in my local oncology department and a form was filled in, as the one I had phoned in myself a couple of weeks prior was not in the system. That was around three and five weeks ago. NO ACKNOWLEDGEMENT. Imagine my surprise then, on doing a Google search, i discovered i could book a telephone wellbeing assessment myself direct. i hve done so. I come from a background of not trusting Macmillan due to how very bad their nurses were on visits to my dying Mother and sister in law in 203 and 4.. both lived nearby to one another in Gloucestershire. I am in East Anglia all these years later. Sorry.. what a let down. At least acknowledge that I have reached out several times due to my distress.
Plese don't lecture me that you are a charit and have finite resources. I know that. i am not asking to jump any queues - I am asking for the common decency of an acknowledgement I and others ahve been in touch about me
10 maart 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Maria, thank you for getting in touch. I am so very sorry that this was your experience when you looked to get counselling, as we had hoped that we had set this up to make it as accessible to those who need this as possible.
Can I please check, have you organised your wellbeing assessment, which is done before the counselling or do you need further support for this?
We would like to look into where your experience broke down and look to improve in the future, as we will be asking for personal details could you email us at feedback@macmillan.org.uk so we can come back to you. Ideally we would need your details, details of the hospital where you had your radiotherapy, and the name of the person if you have this, and details of the office and whom you spoke to so we could investigate what has gone wrong.
If you would like to talk to us about your families experience at the same time Maria, we would like to hear from you. We only have the ability to investigate complaints that have happened within the last two years, as staff and processes change but we can log what has happened so we have a record of areas to look at for improvement.
We look forward to hearing back from you, take care.
Mcmillan really need to stop giving…
Mcmillan really need to stop giving false information about benefits, telling people with cancer that they cannot claim PIP unless they are at deaths door. This is wrong, you don't need to be at deaths door to claim PIP. This is the answer they gave my son when he enquired about it, also telling people with cancer that they can't claim PIP if still working, ofcourse they can. I suggest you get someone working in welfare rights or CAB to work with your people as they haven't got a clue. Or is it they just can't be bothered to help with the forms that need filling out, so give wrong information instead.
10 maart 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Tobytaylor, I am so sorry to learn that your son wasn't given the right advice when he looked to claim PIP. This is not what we would expect and I do apologise that this has been your experience.
Do you know who he spoke to about this? Was it a local centre or our National Centre? We would like to look into this for you, could you ask him to email us at feedback@macmillan.org.uk with his details and some more information with who he spoke to , so we can support him by looking into this.
We want to ensure all our advisers are giving the correct information, so it would be helpful to have some more information from you, so we can look into this further.
Thank you for bringing this to our attention, and we look forward to hearing from your son. Take care.
Impossible to get through on the phone
18 april 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Joan, thank you for reaching out to us. I'm sorry to learn that you are having difficulty getting through on the phone. Our phone lines are a little busier than normal at the moment. We are open from 8am to 8pm 7 days a week on 0808 808 0000. We do have an option that when you have been waiting for a while of choosing a call back, to try to ensure that during busy times people aren't subjected to holding in a queue.
We also have a webchat that is available for the same hours that can be used on https://www.macmillan.org.uk/cancer-information-and-support/get-help/chat-online.
If you haven't got through yet Joan please do try one of these option so we can look to support you.
Take care,
Failed to suppot
I have cancer and needed help filling in the medical section of a housing form. I needed to see someone face to face for guidance on how to answer the questions on the form but instead I was referred by Macmillan on to Citizens Advice. What is the point of a Cancer charity that claims to offer support but then refers patients to other services? Their failure to help me just added to my distress. I lost trust that there is support for cancer patients due to Macmillan's response. Having cancer is a dark and lonely journey made worse when you find out that the support advertised is bogus. I hope all the one star reviews shame this organisation into offering meaningful help in the future but it's more likely that this arrogant charity will ignore them just as it treats cancer patients.
15 maart 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Ray, thank you for reaching out to us and sharing your experience. I'm so sorry to read that you were disappointed with the service you received.
As a cancer charity we would love to be in a position where we could offer support and help to everyone, with every question or need that they have. Unfortunately this is not possible as our funds are limited so we have to target certain areas that we can help.
At the moment our National Support Line that can be reached 7 days a week 8am to 8pm on 0808 808 0000, consists of Nurses and Cancer Specialist advisers, and a Money and work team. The money and work team can helps assist with benefits, completing a PIP form, support with energy costs and support around work rights.
If there are areas that our team cannot give you the support you need, we do ensure that our staff have training and support so we can direct you as to where help will be available.
Housing is one of the areas that we currently don't cover and as we have no specialists in this area, we would direct you to the Citizens Advice or a housing charity like Shelter, depending on the query.
I am sorry that you were left disappointed but if you do require support in the areas that I have listed in the future, please do come back to us and we will do all we can to help. Take care.
My husband was diagnosed with prostate…
My husband was diagnosed with prostate Cancer. The Macmillan nurse never did anything the doctor said for her to do and only spoke to him once. Both my parents died of cancer. They never did anything or did any visits. We had to do everything. I would never donate. I give to Cancel research instead.
2 april 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Helen. Thank you for getting in touch with us. I'm so very sorry to read that your husband hasn't had the correct level of support. This is not what we would expect and I do apologise that this has been your experience.
Helen are you still in need of support? We have a National Support Line that is separate to the NHS. Because of this we are reliant on you getting in touch with us. Here you will find Teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service all on hand to offer support, guidance and a listening ear when needed. You can reach out to them on 0808 808 0000 where the Support Line is available 7 days a week from 8am to 8pm.
Helen we would like to understand more about the support that hasn't happened. Would you email us at feedack@macmillan.org.uk with more information so we can support you by looking into what has gone wrong.
I don't know if you are aware Helen but our palliative care support is put in place following either a GP assessment or a request by the cancer team. Do you know if this was done for your parents?
Thank you for taking the time to share your experience with us Helen and we look forward to hearing back from you.
Take care.
I am so shocked at these reviews of…
I am so shocked at these reviews of McMillan . I was about to make a donation as I do for other charity’s but I have got wise now and allways check out Trustpilot . Shocking reviews , what’s going on with these charity’s .
15 maart 2023
Review zonder uitnodiging
Macmillan genuinely saved my life after…
Macmillan genuinely saved my life after my cancer diagnosis. I have had support from their helpline and counselling funded by them. They have always made time to talk to me and listen to my concerns. I was diagnosed with a very rare cancer during Covid, and the oncology department provided very limited information on my condition and I had to make life changing decisions with very little info. Macmillan were there and not only were able to provide me with the information I needed, but empowered me to make the best decision for me at the time. They were the only professionals during all the surgeries, procedures, chemo and isolation that consistently treated me like a human being and offered me kindness and compassion. I’m forever grateful
11 maart 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Faye, thank you for getting in touch with us and sharing your experience of how you have found Macmillan. We are so very pleased to know that we have been able to help you when you needed us.
Faye our National Support Line is available 7 days a week 8am to 8pm, we can be reached on 0808 808 0000. Here you will find teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service who are all on hand to offer support, guidance and a listening ear when needed. Please do continue to reach out to us for as long as you need us. Take care.
Having lost 2 family members to Cancer…
Having lost 2 family members to Cancer and received very poor support from "MacMillan" Nurses I had a very poor opinion of the charity. Having read one of the responses to a previous review I wonder if the reason for this that the so called Macmillan nurses no longer have any direct link to the charity but continue to fly under that flag because the funding for the position originally came from the charity. This situation was never made clear and we were under the misapprehension that we were dealing with the charity. If was not the case perhaps I have judged them unfairly.
13 oktober 2022
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello Neil, thank you for reaching out to us. I’m so very sorry that you haven’t had the support that you were looking for when you needed this. Was it the Palliative care Macmillan Nurses that you were referring to? These are usually put in place following a GP assessment or a request by your cancer team. Do you know if this was done?
Neil the Nurses may be managed by the NHS but as they hold our name we do work very closely with the Trust to ensure that we can feedback both positive and negative feedback.
Would you email us Neil at Feedback@macmillan.org.uk with more details about your experience so we can support you into looking what has happened.?
In the meantime should you need us we can be reached on 0808 808 000 7 days a week where you can talk to our National Support Line that consists of teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service.
Thank you for taking the time to reach out to us Neil and we look forward to your email.
Wish I could give zero stars UNBELIEVABLE!!!
I cannot believe Macmillan state “we’re here for everyone” when they clearly are not!!!! My grandfather was diagnosed with terminal cancer in December 22 and given less than 6 months to live. We have been told numerous times that Macmillan will go and visit him. He has had 1 visit and this was only to talk about the benefits he can receive. WE DO NOT CARE ABOUT THE MONEY. What an unbelievable charity that do not care. I hope to god that I never have to rely on Macmillan at any point in my life as they are useless and do not do anything what is the point of them being here and people donating money to them!!!!
10 februari 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello, thank you for getting in touch with us. We are so sorry to learn that your grandfather has not had the support that he was promised and understand how upsetting that this must be. Our Macmillan Palliative Care Nurses are usually put in place following an assessment by your GP or a request from your grandfather’s cancer team. Do you know if this has been done? I have included the link for the needs assessment if this hasn’t been started so you can reach out to them immediately. https://www.nhs.uk/conditions/social-care-and-support-guide/help-from-social-services-and-charities/getting-a-needs-assessment/
Jade if this has been completed would you be able to reach out to his doctors to chase what is happening or call one our cancer specialist nurses on 0808 808 0000 and they will look at supporting you on how to chase this up.
Our National Support Line is available 8am to 8pm 7 days a week on the same number. Here you can speak with teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service. Jade they may also be able to look at what other support may be available in your area so it would be worth giving them a call whilst you chase for palliative care.
If you would like to look at raising a complaint Jade can you email us at feedback@macmillan.org.uk so we can support you with this. Thank you for reaching out to us and we hope this helps
Macmillan update
Update on my recent review i rang macmillan they informed me they are a charity they do not do house visits only talk to you on the phone if you need someone to talk to.if you want help with finance they will talk you through it on the phone again no home visits the macmillan nurses are not employed by macmillan they are NHS if there available in your area. Mind blowing unless you want to donate x
7 februari 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Thank you for reaching out to us. Macmillan Nurses that offer palliative care at home hold our name as we will have supplied the initial funding for the positions. Sometime this can be for 2 years or more, it depends on the arrangement with the hospital trust, who we work very closely with. Very often this funding will then be taken over by the NHS, but again we will continue to work closely with them.
The allocation of these nurses are managed either by a medical assessment from your GP or a decision from your cancer team.
There is so much more that we do than just talk on the phone. Have you called our National Support Line? They can be reached on 0808 808 0000 7 days a week from 8am to 8pm. Here you will find teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service all on hand to help.
Our Finance Team work Monday to Friday 9am to 8pm and on the weekend 9am to 5pm . They can review your finances with you and see if there are benefits you can claim and help you with these. They can also look to see if you are eligible for a Macmillan grant (macmillan.org.uk/cancer-inf…).
Our work team can support you with conversations you can have with your employers so that you have all the information that you need for this. We have nurses available to answer questions you may not have thought of in your GP or hospital's appointments and our support advisers are there to listen and can look to see what else may be available to you locally.
We currently are offering for those with cancer who are eligible 6 free sessions of Bupa counselling. We also have the Online Community (community@macmillan.org.uk) where you can chat to others who might feel a similar way you do and have some words of comfort and advice.
If you have called the National Support Line, our support is over the phone or via web chat but we can also support you by looking to see what is available to you locally if you prefer a different type of contact.
We have local Macmillan Centers that are separate to the National Support Line, where you can obtain face to face support.
I hope this helps explain a bit about how Macmillan looks to support people with cancer, but if you have any further queries please do get in touch.
good charity
7 februari 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Thank you for such lovely feedback. Remember we’re here for you if you need. For information, support or even if you just want someone to listen, you can call our team of specialist advisers, currently 7 days a week 8am – 8pm on 0808 808 0000 or visit macmillan.org.uk. Take care 💚
Incompetent is putting it mildly!
Absolutely let down by this so called charity! My mum was let down and given false promises when she got diagnosed with her terminal illness. Don’t even get me started on her waste of time Macmillan nurse! They’re an absolute joke! Stop donating to these fools!
2 februari 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello thank you for reaching out to us. I'm so sorry to read that you mum hasn't had the support that she was promised and has been let down. This is not what we would expect so please accept my apologies for this.
I would like to support you by looking into what has gone wrong. Would you email us at feedback@macmillan.org.uk with further information so we can do this?
We do have a National Support Line that is separate to the NHS. This line relies on you reaching out to them as they are not aware when someone is touched by cancer. Here you will find with teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service all on hand to offer support, guidance and a listening ear when needed. It sounds as though you do need some support so I would encourage you to get in touch on 0808 808 0000 where the Support Line is available 7 days a week from 8am to 8pm.
Thank you for taking the time to share your experience with us, we look forward to your email so we can support you further.
Worse charity going.
Worse charity going.. only in it for the money! Have not been there for my mum since she was diagnosed 6 months ago!! Wouldn’t give them a penny!!
5 januari 2023
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello thank you for getting in touch. I'm so sorry to learn that your mum hasn't had support. This is not what we would expect. Do you know who she has reached out to?
Unfortunately, we are not notified when a person is diagnosed with cancer as we are an organisation separate from the NHS. Have you reached out to our National Support Line. This line is available 7 days a week from 8am to 8pm. Here you can speak with teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service who are all on hand to help with any questions you might have and to offer their support. Please if you haven't done so give us a call as our team can work with you to see what may be available for you. Take care
I am shocked to see the reviews left…
I am shocked to see the reviews left for Macmillan here! I have decided to stop my direct debit immediately, and will give the money to Cancer Research instead.
20 december 2022
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hi, thank you for getting in touch. I'm sorry to hear how you feel. We are incredibly grateful for the support you have shown - we simply couldn't continue to provide our vital services without people like you. If you would like us to address your concerns in detail please e mail feedback@macmillan.org.uk with more information. Many thanks
Awful just awful
Awful just awful, just been contacted by a lady about getting a wheelchair for my dad, said they cant help and no where else i can go to not willing to help sounded more like i was wasting her time and she had better things to do
6 december 2022
Review zonder uitnodiging
Antwoord van Macmillan Cancer Support
Hello C.A2, I am so very sorry to hear of the difficulties that you are having supporting your dad with a wheelchair. This is not the experience that we would expect someone to have when contacting Macmillan and I apologise that this has been yours. If you would like to email us at Feedback@macmillan.org.uk with more information and your details, I can start look into the advice that you have been given, and the way in which this was done.
Have you reached out to our National Support Line? This line is made up of teams of Information and Support Advisers, Cancer Information Nurse Specialists and a Money and Work Service who are all on hand to offer support, guidance and a listening ear when needed. The line is available 7 days a week from 8am to 8pm and can be reached on 0808 808 0000. We can look to support you with advice on who can help getting your father a wheelchair.
I hope this helps and we look forward to hearing from you, take care.
Nope
Nope.
Saw so much about MacMillan over the years. Been to various coffee mornings and donated here and there. Thought they were leaders in care for cancer patients until my dad was diagnosed with stage 4 lung cancer with brain metasis. He was given a card for someone named Joanne, he called her once to ask some questions and was palmed off and told to ring his doctor. He rang to ask for benefit advice as he was worried about money after having to leave work and again got palmed off, no calls back.
In the end was poorly and placed on an unequipped ward we contacted them and heard nothing back.
One came and promised he’d be moved to a hospice straight away. A week passed, then another. His mental health deteriorated massively and after we actually rang the hospice ourselves did he finally get moved there to die three days later.
Three days pass and macmillan phone ‘to pass along condolences’ what an absolute disgrace they are! What do they actually do? I will never ever donate or participate in anything to do with them ever again
19 november 2022
Review zonder uitnodiging
A shameful experience
Well what can I say terrible. Made promises which were empty, communication totaly not helpful, lack of any care or real interest was the only thing the nurse Jane that was assigned to my mum was successful in. Her collegues based at James Cook rang me a week after my mum passed to ask how she was. She even sent a card that saying sorry for my death couldn't even get my mum's name right. What made it worse in the few weeks since my dearest mum died I have spoken too, two other people in a small area of rural North Yorkshire had similar experience's. If this is the norm for MacMillian when it comes to a loved one during end of life I suggest they remove themselves from this care.
Would never recommend them or support them ever again.
10 oktober 2022
Review zonder uitnodiging
MacMillan. Appalling and upsetting.
MacMillan. Well, what can I say. My experience of them is entirely negative. They make an awful situation worse. So called liaison nurses who are never there and never get back. They couldn't even sort out a simple form application. The trouble is that the local hospital uses them, so, in some instances one is stuck with them. Entirely unacceptable in a life or death situation.
20 oktober 2022
Review zonder uitnodiging
super professional care to the terminally ill
The d.mac carers pam. trish. kerry. danni. jane. monica. were all superb on looking after our good friend and neighbour mark of many many years. he sadly passed away today 13th oct. and me and my girlfriend michelle have to say how professional and supportive those carers were. we can.t thank them enough on behalf of all marks family and friends. 👍
13 oktober 2022
Review zonder uitnodiging
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