1 star is far too many ! Age UK East London handy team A month ago they were asked to assist in getting a flat ready for an amputee patient to go home but they have consistently messed up and have... Toon meer
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I often shop for preloved clothes in the charity shops along Wallace Parade. A favourite is the Age UK shop which always looks well stocked and inviting. My last visit was made a real success by the... Toon meer
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Thought was doing good entering lottery. Anytime I looked up numbers it said 'Did not recognise email or password'. I had saved them and written down in a bookDecided to stop Direct Debit. Not interes... Toon meer
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My elderly father 86 rang Truro age uk and was told he lived too far away for them to offer any help they live a ten minute drive away.... I really do not understand why a charity promoting its self t... Toon meer
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Bedrijfsgegevens
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Contactgegevens
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Verenigd Koninkrijk
- www.ageuk.org.uk
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Sent letter to me for car insurance
Sent letter to me for car insurance, first of all the website would not work, then sat on phone waiting for someone to give me a quote. GAVE UP IN THE END !!!!!!
24 april 2026
Review zonder uitnodiging
1 star is far too many !
1 star is far too many !
Age UK East London handy team
A month ago they were asked to assist in getting a flat ready for an amputee patient to go home but they have consistently messed up and have finally got it right today and the patientcan go home a month late
17 april 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Mr Harold, thank you for your message. I was very sorry to read of how your experience of Age UK East London has made you feel. Like all local Age UK's, Age UK East London is an independent charity with its own complaints procedure. I am sure they will want to hear of your feedback and address it with you, and further details can be found here :
https://www.ageuk.org.uk/eastlondon/about-us/customer-feedback/
If you have any difficulty hearing back from them directly, please do email us here at the national charity and we'll do all we can to help : feedbackatageuk@ageuk.org.uk
Kindest regards,
Age UK
Poor
Poor. I emailed age uk for some advice regarding my father and what rights the elderly have. The reply was embarrassing and of no help whatsoever. A short one sentence reply. They couldn’t care less. Shameful. Don’t waste your time
15 april 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Victoria, thank you for your message. I was sorry to read that you didn't receive the help you needed. I can look into this for you as all of our calls and advice are recorded here at the national charity. Was it the Age UK advice line you contacted? : https://www.ageuk.org.uk/contact-us/information-and-advice/
If so, I'd be grateful if you could email us further details to feedbackatageuk@ageuk.org.uk and we'll do all we can to help.
If it was a local partner, (known as a 'local Age UK') I can share relevant details for you to go back to them directly and share your experience, as they operate as separate charities.
Thank you again for reaching out, and I do hope I can help you further.
Claire, Age UK.
Another case of too many chiefs and not…
Another case of too many chiefs and not enough Indians. They abuse their grafting employees and expect volunteers to keep afload what is really a non-viable organisation.
10 april 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Stevo, thank you for your message. Please do contact us via our feedback email address which is feedbackatageuk@ageuk.org.uk with further details of your query/complaint and we'll do our very best to advise you further.
Kindest regards, Age UK
Great customer service and real bargains to be found.
I often shop for preloved clothes in the charity shops along Wallace Parade. A favourite is the Age UK shop which always looks well stocked and inviting. My last visit was made a real success by the effort made by the shop assistant who went out of her way to offer her help in looking for items of the right size and description I had given her. I eventually left the shop very happy with the purchases the shop assistant (Ref. on receipt JoPa) had helped me find.
Thank you.
23 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Dale, thank you very much for your lovely feedback which I will ensure I pass on to the shop in Goring by Sea.
Thank you so much for your support, it is very much appreciated.
Kindest regards,
Age UK
Thought was doing good entering…
Thought was doing good entering lottery. Anytime I looked up numbers it said 'Did not recognise email or password'. I had saved them and written down in a bookDecided to stop Direct Debit. Not interested anymore even though both myself and my husband are over 70
31 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Anna Maria, thank you for your message, and sorry to hear that there has been some issues logging into your Age UK Lottery portal.
My colleagues on the Age UK lottery would be happy to help you with this, or any other queries you might have, their details are :
Call us on 0800 849 6070 (Mon-Fri, 9am-5pm, excluding bank holidays) or email us on lottery@ageuk.org.uk.
Thank you very much for your support playing the Age UK Lottery.
Kindest regards, Age UK.
Better than nothing
I have used Age UK twice for domestic cleaning and three times for gardening help in the last couple of years on an "ad hoc" basis.
As they are a charity, I was surprised to be charged for an initial assessment, however the people I have dealt with have always been polite and reasonably helpful.
The garden helpers were not particularly ' green fingered ', were quite restricted in what they would do, and did not ' over exert ' themselves, but they helped a bit.
The domestic cleaners were both friendly and helpful but had limitations on what they would do.
On my most recent request for an 'ad hoc' domestic cleaning session, it was made clear to me that the £27 p.h. that I would be charged was for " light cleaning " only, and would not include what they class as "deep -cleaning" jobs such as cleaning skirting boards or getting into kitchen alcoves.
£27 p.h.for a domestic cleaner is probably not an unreasonable rate for a 'commercial profit making private company' , who I assume would not impose these restrictions, but it seems a bit excessive for a charity, who I assume are receiving other forms of support due to their status as a charity.
23 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Russell, thank you for taking the time to leave your message.
Here at Age UK the national charity we mainly concentrate on our campaigning work, lobbying the government for change to assist older people, facilitating our weekly telephone friendship service, and running our free to call Information & Advice line.
We do also work with around 120 Age UK partners around the country, known as ‘local Age UK’s’, who share our brand but run as independent charities in their own right, who work in their local area supporting older people, many of which provide help at home.
You can send your feedback directly to your local age and they can answer any further questions you may have regarding costs :https://www.ageuk.org.uk/services/in-your-area/
Thank you for your support of Age UK and if you need any further support or advice, our Information & Advice line is open 365 days a year, 8am to 7pm and the number is 0800 678 1602 or via email/live chat here : https://www.ageuk.org.uk/contact-us/information-and-advice/
Kindest regards, Age UK.
DANGEROUS
DANGEROUS - DO NOT CONTACT THEM!
They repeatedly recklessly disregarded clinical safety warnings and requests for 'reasonable adjustments' under disability discrimination law (Equality Act) and twice caused a life threatening medical crisis. Do NOT let any vulnerable person contact them EVER! Their staff are so very, very bad, they may kill you or yourj loved one - literally.
26 maart 2026
Review zonder uitnodiging
Lincoln Tritton Road store
Lincoln Tritton Road store, generally all staff are extremely helpful, greet you on entry help you with queries, but today met a manager that had a face like thunder, either didn't want to be there or was having a really bad day, not one to knock a charity shop generally but if you hate your job so much maybe public facing isnt for you
21 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Hello and thank you for your feedback.
I am sorry to hear that your visit has resulted in you having to write to us to raise a complaint and would like to take this opportunity to thank you for bringing it to our attention.
All staff and volunteers are trained to be respectful, friendly and helpful. We are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors.
I have passed this onto the Area Manager on your behalf for their awareness and to drive forward improvements.
Thank you for your valued support shopping with us, it is very much appreciated.
Kindest regards, Age UK.
Alful
My elderly father 86 rang Truro age uk and was told he lived too far away for them to offer any help they live a ten minute drive away.... I really do not understand why a charity promoting its self to help vulnerable people would refuse an elderly gentleman help when he most need it
29 oktober 2025
Review zonder uitnodiging
Antwoord van Age UK
Dear Jane, thank you for your message. I was sorry to read about your father's experience with Age UK Cornwall & the Isles of Scilly. Here at the national charity, we work in partnership with around 120 local partners, known as 'local Age UK's' but they work as independent charities in their own right. I am sure they would want to know of your feedback and be able to advise your father further on what options are available to him locally, and they can be contacted here : https://www.ageuk.org.uk/cornwall/about-us/contact-us/complaints-comments-feedback-and-compliments/
Alternatively, do email us at feedbackatageuk@ageuk.org.uk with your details and fathers address and we can forward on your comments and ask Age UK Cornwall to be back in touch with you directly?
Here at the national charity we run a free Information & Advice line : https://www.ageuk.org.uk/contact-us/information-and-advice/ which is open 365 days a year, from 8am to 7pm and the number is 0800 678 1602 in case this would be useful.
Kindest regards, Age UK.
Todmorden branch - never again
I visited the Todmorden branch today. Bought a few things. When I paid for them the woman serving me asked if I wanted my change? I replied yes, she said "it's okay" as if I were doing something wrong. Just because you are a charity shop doesn't mean you can actually ask to keep people's change. I'm very insulted being asked this in front of other people too. I will now avoid this charity shop.
12 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear MT, thank you for your message.
I am sorry to hear that your visit has resulted in you having to write to us to raise a complaint and would like to take this opportunity to thank you for bringing it to our attention.
All staff and volunteers are trained to be respectful and helpful. We are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors.
I have passed this onto the Area Manager on your behalf for their awareness and to drive forward improvements.
Thank you for your support visiting our charity shop and for sharing your useful feedback.
Kindest regards,
Age UK
Age uk
So sorry to have to say this, but my experience as been a bureaucracy night mare and they used to be so caring. Perhaps they will start listening soon.
4 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Ive197, thank you for your message. I believe you may already have contacted us via email, but please do kindly share further details and we will do all we can to look into your concerns for you. Our complaints procedure is here for reference : https://www.ageuk.org.uk/help/complaints-procedure/ but you are also more than welcome to email us at feedbackatageuk@ageuk.org.uk
Kindest regards,
Age UK.
This is specifically about the lottery…
This is specifically about the lottery they do for fundraising, I have had no other contact.
I joined for a year, had a small win and recently when I asked to cancel my subscription, it was straightforward and all done by me sending an email, a refreshing change compared to other charities who intentionally make it hard to unsubscribe.
2 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Nat, many thanks for your feedback which I will also share with our Lottery team. Thank you for your previous support, it is very much appreciated.
In case it is of interest in the future, there are of course many other non-financial ways you can support Age UK’s important work, such as campaigning with us, donating unwanted items to our charity shops, or volunteering to name just a few. If any of these interest you please do take a look on our website for further information : https://www.ageuk.org.uk/get-involved/volunteer/
Kindest regards, Age UK
I'm extremely satisfied with Rockpilėl…
I'm extremely satisfied with Rockpilėl service; everything was resolved promptly, and my payment was reimbursed.
26 januari 2026
Review zonder uitnodiging
Currently 1 hr 9 minutes on hold …
Currently 1 hr 8 minutes on hold &still waiting to speak with someone about Silverline (early afternoon on a normal Thursday).
Can't get on with anything else.
Incredibly stressful.
Either run a helpline properly or don't have one.
*Edited to add in reply to Age UK - thanks for your prompt response - my call was an enquiry for myself. I eventually got through after 1 hour 15 minutes. Your staff member was very sympathetic, but the call highlighted one reason at least for such unacceptable wait time - she did not have the option of texting or emailing me links to or phone numbers of the info that I needed - had to wait for clearance from a manager who was on another line… in the end, not wanting to hold up other callers, I heaved myself off the sofa (spinal issues) & went to look for a pen & paper!
12 februari 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Ry, thank you for your message. I am sorry to hear that its been difficult to get through this afternoon. Please may I ask are you calling as a service user, or were you making enquiries about volunteering or something else? If you can kindly drop me an email to feedbackatageuk@ageuk.org.uk with further details, I can contact the team and see what we can do to help.
All best wishes,
Age UK
Verbally abused at Kendal Warehouse
Went to Kendal Warehouse yesterday (Friday 6th February) to make donations and show a picture of an electric single bed and furniture on my phone. Went to the delivery door at the rear, as I have donated before. Met by a very rude lady who would not let me stand inside, despite the heavy rain. I explained I had a picture to show her, but she flatly refused to let me in, telling me I had to go around the building to the front desk. There was a chap stood behind her, who when I went to the front desk, informed me they could not take the items I had brought as the electrician was sick ( the rude lady was going to take them off me) as far as the bed and furniture was concerned, they weren’t really selling them. I believe this was payback after the altercation at the donation point. I left immediately and will not be donating or purchasing from Age UK ever again. I was as polite as I possibly could be and felt totally aggrieved at the attitude shown. Do not tell me to contact South Lakeland Age UK as you have with a previous reviewer. The bridges have been well and truly burnt. I was also a gift aider so there is only one loser here.
6 februari 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Denis,
Thank you for sharing experience.
Age UK South Cumbria operate the Kendal Warehouse independently. We don't act as a head office, which is why we suggest getting in touch with them directly, so they can resolve the issues you experienced on your visit. You can reach them at admin@ageuksouthcumbria.org.uk or alternatively we can share your feedback with them anonymously.
I am sorry your visit has left you with a negative impression of Age UK and I do hope you'll consider speaking to Age UK Cumbria and allowing them the opportunity to investigate and put things right.
Kind regards,
Amy - Age UK
What are they for ??
What are they for ???
No help ...just ring another number .
Nice warm office for them to sit and chat in but when people need direction and advice they are caught wanting ☹️
29 januari 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Mark, thanks for getting in touch. here at the national charity we run our free to call Information & Advice line (open 365 days a year, 8am to 7pm tel 0800 678 1602), and we often can signpost callers to either their local Age UK depending on the query, or to other services where needed.
I was sorry to hear that you were unhappy with the advice given.
If you would like me to look into this further for you, please email feedbackatageuk@ageuk.org.uk and I'd be happy to help.
Kindest regards, Age UK
Age UK charity shop Werrington OVERPRICED
Age UK charity shop Werrington - I have been popping in here for years, and donating goods. It used to be reasonably priced - prices you'd expect to pay for worn and used items, like £3 for a top, maybe £5 for a dress. Recently however I have noticed the prices are EXTORTIONATE! I've seen used and over washed /grubby cheap brands priced at the same they are new from the shop! The bric a brac is often reduced, as it has been overpriced in the first place, and the reduced price is even too much. Today I overheard the assistant pricing a small vase at £19.99 by Googling photos of it. When I had a look at it, it was made in China, not a good brand, not antique and not even attractive!
These are second hand items. The beauty of charity shops used to be picking up a bargain, or affordable clothing for people on low incomes - now it seems it's just a money making racket. No wonder the shop is packed with stuff, not customers.
Please review management pricing.
26 januari 2026
Review zonder uitnodiging
Antwoord van Age UK
Thank you for reaching out and sharing your thoughts about the pricing in our Age UK Werrington shop. We truly appreciate your feedback and understand that affordability is an important consideration for our customers.
Our pricing is carefully set based on a comprehensive guide that aligns with other charity shops, ensuring fairness and consistency. This guide is developed through extensive research to help us strike the right balance between offering good value to our customers while generating essential funds to support our vital work.
As a charity, every purchase made in our shops directly contributes to our mission—helping older people. The funds raised enable us to provide crucial services, such as companionship, advice, and practical support, to those who need it most.
Age UK regularly monitors our prices, therefore I have forwarded your concerns to the Area Manager who is responsible for this store and asked them to review the prices on their next visit to ensure that prices are in line with our current guidelines.
We genuinely value your support and hope you will continue to shop with us.
Kindest regards,
Age UK
Short sighted
They don’t accept American Express for donations. How stupid
21 januari 2026
Review zonder uitnodiging
Rang Age UK to find out about hiring a…
Rang Age UK to find out about hiring a cleaner for my elderly and poorly father.
Not living close to him, I didn't know where to go to find someone trustworthy.
They said they would have to come to his house to do an assessment and just this alone would cost £31.
What a total rip-off.
Greedy people and I wouldn't call this very charitable.
22 januari 2025
Review zonder uitnodiging
Antwoord van Age UK
Dear Susan, thank you for taking the time to get in touch.
I am sorry to hear that you are concerned about the pricing of Age UK Services.
This cleaning service would have been provided by a local Age UK, which is an independent charity to us here at the national charity. However we do work in partnership with all 120 local Age UKs to help deliver face to face services to support older people in their communities, even though we are not the Head Office.
It is important to us that Age UK provides the best service possible and are there for older people in need. This means that we do offer some services that attract a fee. These fees should have been made clear when this service was offered. We aim to charge a competitive rate, which can be driven by the availability of the right type of resource in your area. We charge for some services to help sustain the charities vital work which is offered free of charge, these include critical programmes focused on older people such as our befriending service; benefit support; Information and Advice.
I hope you can understand that as a charity we do need to ensure that we are using our funds in the best way we see fit to delivery against our Charitable Objectives.
If you would like to let me know which Age UK you contacted by emailing feedbackatageuk@ageuk.org.uk I can put you in touch with them directly?
Kindest regards,
Age UK
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