Bought 2 pairs of incontenance pants for a relative but unfortunately they don’t feel comfortable around the waist. Unable to return these as packet opened. Most shops allow you to try on unde... Toon meer
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I tried to telephone them. At intervals, with hideous music in between, I was told 'Your position in the queue is first. Your estimated wait time is 60 seconds'. After twenty-five minutes of that I... Toon meer
Bedrijf heeft geantwoord
With so many complaints you would think that they would listen and learn. But they don’t. I’m a 71 year old physically and mentally disabled person. I tried to use the cleaning service offered by Nort... Toon meer
Bedrijf heeft geantwoord
Age uk Canning town, Lesley Sales Assistant, like an old friend patient helpful, fun consistent and Graceful. We had an Orange moment:-))Sue Assistant Manager warm friendly, welcoming, and Sue bub... Toon meer
Bedrijfsgegevens
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Contactgegevens
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Verenigd Koninkrijk
- www.ageuk.org.uk
1,8
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372 reviews
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Heeft 91% van zijn negatieve reviews beantwoord
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Handicare STAIRLIFT since paying my…
1300urs 13th July 26 Handicare telephoned me to state they do not remove the old hand rail from the wall and later sent me an email,Handicare have NOT SHOWED ME OR MY HOME ANY RESPECT,should I have received a stairlift to which I wanted it to be placed it would have cost me £6 thousand ,I later was told other customers had the same problem,I would not and will not recommend this company AgeUK do a lot to help us out,however I would kindly ask them to check there Handicare T&C as they change as they go along Customer to Customer,now this person says they cannot remove Wall Fittings due to Structure and Plaster,again No Respect they must know there dealing with DISABILITY PEOPLE, and think may be easy cash hereHandicare STAIRLIFT since paying my deposit I have had nothing but problems,4 phone calls explained everything regarding me before purchase some staff on phone very abrupt
Vincent
23 juni 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Vincent, Thank you for making us aware of your concerns about your Age UK Stairlift and I am sorry to learn of the difficulties you have experienced.
We would really like to discuss this further with you. However, Trustpilot provides limited personal information and we would be grateful if you could get in touch with our customer relations team so we can speak in more detail about your concerns. You can contact us on 0800 055 6205 (Monday to Friday, 10am to 4pm excluding bank holidays) or email us at customer.relations@ageuk.co.uk.
Kindest regards, Age UK.
Wanted to volunteer
I wanted to volunteer but the website is completely broken. They are aware of the issue but choose not to fix it
18 juni 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Leah, thank you for your message. I have spoken with our Volunteering team who have explained that the issues with the volunteer portal were fixed yesterday, and the team contacted you to let you know they were aware of the issue and were doing their best to fix it. Hopefully you have been able to continue with your application, and I'm sorry for the annoyance this may have caused. Thank you for your interest in volunteering with us, it is very much appreciated. All best wishes, Claire, Age UK.
Fantastic service by Trish today
Fantastic service by Trish today. Fabulous attitude to customers and couldn’t do enough I would definitely recommend, outstanding in a struggling field, other charity shops should take a leaf from her book.
12 juni 2026
Review zonder uitnodiging
Antwoord van Age UK
Hello Gill, thank you for your lovely feedback, it's great to hear you had such a positive experience in one of our shops. If you have a minute to kindly share the shops location, I can certainly pass on your feedback to the shop team. Kindest regards,
Claire, Age UK.
Disappointing service
I contacted age u.k. on recommendation because the benefit cap reduced my universal credit by £34 per month.
They told me they would investigate and call me back on a specific day, this did not happen. I rang them only to be told there was no record of my name and details on their system.
Very poor service
15 mei 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi David, Thank you for your message.
I am sorry to hear of your experience, which does sound very strange, as all calls to the national advice line are recorded. If it's not too much trouble would you kindly email me at feedbackatageuk@ageuk.org.uk with your details and the phone number you called from and I can look into this further with my colleagues on the advice line.
many thanks for your help, best wishes, Claire
Not insured for damage !
In Jan my 102 year old disabled Mum needed light bulbs changed by Age UK. During this a fitting was damaged by them. We had to fix this at our cost so complained. They offered us £30 which Mum accepted but 5 months later are still awaiting reimbursement. Be careful if you have work done. Seems as volunteers they are NOT insured !
29 januari 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Rob, thank you for your message. I was so sorry to hear that you are still waiting for reimbursement. This sounds like a service provided by one of our partners, are you able to kindly email me at feedbackatageuk@ageuk.org.uk with further details and I can see what I can do to help? All best wishes, Claire
Disappointed …
Waited 20 mins to have call answered and was basically just brushed off with a leaflet. Guidance nothing like they advertise on TV … such a shame
11 mei 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Sarah,
Thank you for contacting us. I am sorry to hear you were disappointed with the advice you received. If you don't mind kindly emailing us at feedbackatageuk@ageuk.org.uk and share the phone number you called from, we can review the call and look into it further for you?
Kindest regards, Age UK
Sent letter to me for car insurance
Sent letter to me for car insurance, first of all the website would not work, then sat on phone waiting for someone to give me a quote. GAVE UP IN THE END !!!!!!
24 april 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Ray, Thank you for your review. We are very sorry to learn of your experience with Age Co Car Insurance and we sincerely apologise for any upset or frustration this has caused.
Please be assured that your comments have been shared with our trading arm, who would welcome the opportunity to discuss your concerns in more detail with you and if you are still looking for insurance they can also look to arrange for LV, who provide the Age Co Car Insurance policy, to contact you directly. If you would like to discuss this with them in more detail you can call the Age UK Trading Customer Engagement team on 0800 055 6205, this line is open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email them at customer.relations@ageuk.co.uk.
Once again thank you for taking the time to share your experience with us.
Kindest regards,
Age UK Trading
1 star is far too many !
1 star is far too many !
Age UK East London handy team
A month ago they were asked to assist in getting a flat ready for an amputee patient to go home but they have consistently messed up and have finally got it right today and the patientcan go home a month late
17 april 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Mr Harold, thank you for your message. I was very sorry to read of how your experience of Age UK East London has made you feel. Like all local Age UK's, Age UK East London is an independent charity with its own complaints procedure. I am sure they will want to hear of your feedback and address it with you, and further details can be found here :
https://www.ageuk.org.uk/eastlondon/about-us/customer-feedback/
If you have any difficulty hearing back from them directly, please do email us here at the national charity and we'll do all we can to help : feedbackatageuk@ageuk.org.uk
Kindest regards,
Age UK
Poor
Poor. I emailed age uk for some advice regarding my father and what rights the elderly have. The reply was embarrassing and of no help whatsoever. A short one sentence reply. They couldn’t care less. Shameful. Don’t waste your time
15 april 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Victoria, thank you for your message. I was sorry to read that you didn't receive the help you needed. I can look into this for you as all of our calls and advice are recorded here at the national charity. Was it the Age UK advice line you contacted? : https://www.ageuk.org.uk/contact-us/information-and-advice/
If so, I'd be grateful if you could email us further details to feedbackatageuk@ageuk.org.uk and we'll do all we can to help.
If it was a local partner, (known as a 'local Age UK') I can share relevant details for you to go back to them directly and share your experience, as they operate as separate charities.
Thank you again for reaching out, and I do hope I can help you further.
Claire, Age UK.
Another case of too many chiefs and not…
Another case of too many chiefs and not enough Indians. They abuse their grafting employees and expect volunteers to keep afload what is really a non-viable organisation.
10 april 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Stevo, thank you for your message. Please do contact us via our feedback email address which is feedbackatageuk@ageuk.org.uk with further details of your query/complaint and we'll do our very best to advise you further.
Kindest regards, Age UK
Great customer service and real bargains to be found.
I often shop for preloved clothes in the charity shops along Wallace Parade. A favourite is the Age UK shop which always looks well stocked and inviting. My last visit was made a real success by the effort made by the shop assistant who went out of her way to offer her help in looking for items of the right size and description I had given her. I eventually left the shop very happy with the purchases the shop assistant (Ref. on receipt JoPa) had helped me find.
Thank you.
23 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Dale, thank you very much for your lovely feedback which I will ensure I pass on to the shop in Goring by Sea.
Thank you so much for your support, it is very much appreciated.
Kindest regards,
Age UK
Thought was doing good entering…
Thought was doing good entering lottery. Anytime I looked up numbers it said 'Did not recognise email or password'. I had saved them and written down in a bookDecided to stop Direct Debit. Not interested anymore even though both myself and my husband are over 70
31 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Anna Maria, thank you for your message, and sorry to hear that there has been some issues logging into your Age UK Lottery portal.
My colleagues on the Age UK lottery would be happy to help you with this, or any other queries you might have, their details are :
Call us on 0800 849 6070 (Mon-Fri, 9am-5pm, excluding bank holidays) or email us on lottery@ageuk.org.uk.
Thank you very much for your support playing the Age UK Lottery.
Kindest regards, Age UK.
Better than nothing
I have used Age UK twice for domestic cleaning and three times for gardening help in the last couple of years on an "ad hoc" basis.
As they are a charity, I was surprised to be charged for an initial assessment, however the people I have dealt with have always been polite and reasonably helpful.
The garden helpers were not particularly ' green fingered ', were quite restricted in what they would do, and did not ' over exert ' themselves, but they helped a bit.
The domestic cleaners were both friendly and helpful but had limitations on what they would do.
On my most recent request for an 'ad hoc' domestic cleaning session, it was made clear to me that the £27 p.h. that I would be charged was for " light cleaning " only, and would not include what they class as "deep -cleaning" jobs such as cleaning skirting boards or getting into kitchen alcoves.
£27 p.h.for a domestic cleaner is probably not an unreasonable rate for a 'commercial profit making private company' , who I assume would not impose these restrictions, but it seems a bit excessive for a charity, who I assume are receiving other forms of support due to their status as a charity.
23 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Russell, thank you for taking the time to leave your message.
Here at Age UK the national charity we mainly concentrate on our campaigning work, lobbying the government for change to assist older people, facilitating our weekly telephone friendship service, and running our free to call Information & Advice line.
We do also work with around 120 Age UK partners around the country, known as ‘local Age UK’s’, who share our brand but run as independent charities in their own right, who work in their local area supporting older people, many of which provide help at home.
You can send your feedback directly to your local age and they can answer any further questions you may have regarding costs :https://www.ageuk.org.uk/services/in-your-area/
Thank you for your support of Age UK and if you need any further support or advice, our Information & Advice line is open 365 days a year, 8am to 7pm and the number is 0800 678 1602 or via email/live chat here : https://www.ageuk.org.uk/contact-us/information-and-advice/
Kindest regards, Age UK.
DANGEROUS
DANGEROUS - DO NOT CONTACT THEM!
They repeatedly recklessly disregarded clinical safety warnings and requests for 'reasonable adjustments' under disability discrimination law (Equality Act) and twice caused a life threatening medical crisis. Do NOT let any vulnerable person contact them EVER! Their staff are so very, very bad, they may kill you or yourj loved one - literally.
26 maart 2026
Review zonder uitnodiging
Lincoln Tritton Road store
Lincoln Tritton Road store, generally all staff are extremely helpful, greet you on entry help you with queries, but today met a manager that had a face like thunder, either didn't want to be there or was having a really bad day, not one to knock a charity shop generally but if you hate your job so much maybe public facing isnt for you
21 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Hello and thank you for your feedback.
I am sorry to hear that your visit has resulted in you having to write to us to raise a complaint and would like to take this opportunity to thank you for bringing it to our attention.
All staff and volunteers are trained to be respectful, friendly and helpful. We are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors.
I have passed this onto the Area Manager on your behalf for their awareness and to drive forward improvements.
Thank you for your valued support shopping with us, it is very much appreciated.
Kindest regards, Age UK.
Alful
My elderly father 86 rang Truro age uk and was told he lived too far away for them to offer any help they live a ten minute drive away.... I really do not understand why a charity promoting its self to help vulnerable people would refuse an elderly gentleman help when he most need it
29 oktober 2025
Review zonder uitnodiging
Antwoord van Age UK
Dear Jane, thank you for your message. I was sorry to read about your father's experience with Age UK Cornwall & the Isles of Scilly. Here at the national charity, we work in partnership with around 120 local partners, known as 'local Age UK's' but they work as independent charities in their own right. I am sure they would want to know of your feedback and be able to advise your father further on what options are available to him locally, and they can be contacted here : https://www.ageuk.org.uk/cornwall/about-us/contact-us/complaints-comments-feedback-and-compliments/
Alternatively, do email us at feedbackatageuk@ageuk.org.uk with your details and fathers address and we can forward on your comments and ask Age UK Cornwall to be back in touch with you directly?
Here at the national charity we run a free Information & Advice line : https://www.ageuk.org.uk/contact-us/information-and-advice/ which is open 365 days a year, from 8am to 7pm and the number is 0800 678 1602 in case this would be useful.
Kindest regards, Age UK.
Todmorden branch - never again
I visited the Todmorden branch today. Bought a few things. When I paid for them the woman serving me asked if I wanted my change? I replied yes, she said "it's okay" as if I were doing something wrong. Just because you are a charity shop doesn't mean you can actually ask to keep people's change. I'm very insulted being asked this in front of other people too. I will now avoid this charity shop.
12 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear MT, thank you for your message.
I am sorry to hear that your visit has resulted in you having to write to us to raise a complaint and would like to take this opportunity to thank you for bringing it to our attention.
All staff and volunteers are trained to be respectful and helpful. We are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors.
I have passed this onto the Area Manager on your behalf for their awareness and to drive forward improvements.
Thank you for your support visiting our charity shop and for sharing your useful feedback.
Kindest regards,
Age UK
Age uk
So sorry to have to say this, but my experience as been a bureaucracy night mare and they used to be so caring. Perhaps they will start listening soon.
4 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Dear Ive197, thank you for your message. I believe you may already have contacted us via email, but please do kindly share further details and we will do all we can to look into your concerns for you. Our complaints procedure is here for reference : https://www.ageuk.org.uk/help/complaints-procedure/ but you are also more than welcome to email us at feedbackatageuk@ageuk.org.uk
Kindest regards,
Age UK.
This is specifically about the lottery…
This is specifically about the lottery they do for fundraising, I have had no other contact.
I joined for a year, had a small win and recently when I asked to cancel my subscription, it was straightforward and all done by me sending an email, a refreshing change compared to other charities who intentionally make it hard to unsubscribe.
2 maart 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Nat, many thanks for your feedback which I will also share with our Lottery team. Thank you for your previous support, it is very much appreciated.
In case it is of interest in the future, there are of course many other non-financial ways you can support Age UK’s important work, such as campaigning with us, donating unwanted items to our charity shops, or volunteering to name just a few. If any of these interest you please do take a look on our website for further information : https://www.ageuk.org.uk/get-involved/volunteer/
Kindest regards, Age UK
Currently 1 hr 9 minutes on hold …
Currently 1 hr 8 minutes on hold &still waiting to speak with someone about Silverline (early afternoon on a normal Thursday).
Can't get on with anything else.
Incredibly stressful.
Either run a helpline properly or don't have one.
*Edited to add in reply to Age UK - thanks for your prompt response - my call was an enquiry for myself. I eventually got through after 1 hour 15 minutes. Your staff member was very sympathetic, but the call highlighted one reason at least for such unacceptable wait time - she did not have the option of texting or emailing me links to or phone numbers of the info that I needed - had to wait for clearance from a manager who was on another line… in the end, not wanting to hold up other callers, I heaved myself off the sofa (spinal issues) & went to look for a pen & paper!
12 februari 2026
Review zonder uitnodiging
Antwoord van Age UK
Hi Ry, thank you for your message. I am sorry to hear that its been difficult to get through this afternoon. Please may I ask are you calling as a service user, or were you making enquiries about volunteering or something else? If you can kindly drop me an email to feedbackatageuk@ageuk.org.uk with further details, I can contact the team and see what we can do to help.
All best wishes,
Age UK
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