Made By Mitchell Reviews 389

Only bought two blushes which came up to about 50 bucks with tax then the shipping was an extra 40 dollars... THEN to top it off I got hit with import fees which was another 25 dollars.. Pretty blushes but i spent over 100 dollars... Not worth it.

Ordered a birthday gift on the 14th January and the email I received states UK orders take 5-7 days to process.

I started a live chat (which took an age for me to receive a response) said the order should ship on Wednesday 25th January and still nothing.

Just checked the website and it is now saying the shipping date is 10th February which is close to a month after I placed the order (website never noted it was out of stock).

Poor customer service. Would never use again!

Ordered a set which never came/stolen in transit just before christmas. Have contacted the brand via every possible channel several times for advice with absolute radio silence. So dissapointing from a big brand and such a shame given they're supposed to be artist-led. Scam - do not buy

i normally love this brand but I ordered a brush set in november which never turned up! then to be told by the customer service team at the end of december that it would be shipped then! now the last week of January and I haven’t heard a thing from them since despite multiple messages.

Not even 1 star

Order never arrived emailed twice and reached out on social media took my money and never recieved!

I ordered two bundles from their official website during a sale before reading any reviews of the company and I regret it so much. DO NOT ORDER! I should have received 12 blursh but they only sent 3. So many of my instagram friends were missing entire bundles of the same colors so clearly there was a stock issue and instead of canceling and refunding, they just hoped no one would notice?? I contacted them through multiple ways - email, their website form, and social media but never got a single response. AVOID THESE SCAMMERS.

Normally I wouldn't rate an indie company based on delivery times but I've been waiting for a month without updates even though they were promised and no matter how much, and where I try to contact customer service I received no reply, not even an automated one. I can wait but I cannot ignore the astounding lack of customer service, there is a contact email but I'm pretty sure no one has logged on in the last month because they should have seen at least one of my emails. I can't recommend buying from this brand, I hope they do better but I refuse to go through this again, sure would like my parcel to arrive but I have no way of knowing if it ever will.
Edit: I purchased their products from beautybay and they're very high quality, honestly I will keep buying their stuff because it doesn't disappoint but I won't order from the official site again so I can't say if things got better in that aspect

Absolutely awful customer service, ordered before Christmas, never recieved anything. After 3 weeks of contacting the team I recieved a response to say that 'evri was delayed picking up my parcel' so to wait a few days. The following day I was informed my order was cancelled due to incorrect address, which was definitely not the case. I queried this and still have recieved no response. It's a complete scam. Seems like they accept orders they have no intention of fulfilling

They mysteriously cancelled and refunded my first order, which is no problem, BUT customer service never answered any of my emails as to why. My second order, that i had purchased the same day, has been on the way since November and I haven’t received any updates.

Unfortunately I only received one of the two items that I ordered and the other one was damaged. It took me two days to resolve the issue, as I did not get a response to the email I sent via the website, so I had to go via the chat. Despite receiving a refund for the missing item and delivery cost, I was not left happy with the customer service. This is a real shame as I love MBM products, but given my experience, sadly I don't think I will order them again.

I would be able to lave feedback if I had received the cases. The Evri tracking number states that they are awaiting the parcel since 6/1/23. I have written to the customer service 3 times now and had no response
Awful service and really disappointing as I bought these for my daughters birthday this weekend. The order was placed on 30th December

missed 2 things from my order- wanted them sent out they just gave a refund- i bought them all when on sale and now have to pay double and more delivery- shocking service

Order not received and no response to email requests for assistance

The products arrived in good time as they are Christmas & Birthday gifts :
My Daughter who is a MUA is thrilled to bits with the colours and quality loves the brushes eager to use the products for her clients

I haven’t received my order after 2 weeks, I have tried to get in touch with customer services after over a week, nothing. They have taken my money and I still don’t have the products. Absolutely put me off the whole brand and will never purchase this again. Going to take this experience to social media asap.
Here is my tracking number with evri so you can see for yourselves - H00JDA0009045674 with Evri. As you can see it has not even left with them, I understand courier delays however with no response from Made By Mitchell it just tells me they’ve taken my money and ran with it .

Very good blush I love this blush soooo much

I will not purchase anything from Made by Mitchell website anymore. I ordered the blush trio set and next week, PayPal is refunding my money from this purchase. NO ANSWERS TO WHY! This is a bad business practice.

Still have not received my items. Emailed made by Mitchell but no response!

I was missing an item and iv tried contacting made by Mitchell and iv had no response!

Fast delivery, great products- so excited to use them.