Made By Mitchell Reviews 389

I'm so disappointed. I order a mystery set and it was meant to contain 6 products I only received 5.... when I emailed the customer service team they said they would refund me for the products I didn't receive, that was in my we are now in June and still nothing. I have tried to contact them to no avail! Such a shame as I loved the products I received but will not be purchasing for this company in the future

No customer service whatsoever. Being trying to find someone to contact regarding my product and it being delivered to the wrong address. Chat now box isn’t helpful nor does anyone email you when they said they are going to. Unable to find any numbers to speak to a real person! Lost my product and money!

Okay experience order was 7 weeks late not impressed but like the products

I ordered a liquid blush, highlight and bronzer ‘blursh’ .. I cannot understand the hype in these, they DO NOT blend nicely.. revolution is so much cheaper and 100x better than these items!!

I can't even say customer service is bad because it simply doesn't even exist. I placed an order here a month ago and it said my package was delivered. I did get a package from the shipping company, but it was the completely wrong product from an entirely different company. They must ship out of the same warehouse or something.

I've contacted the "customer service" chat now three times over the past two weeks with no response. There isn't a confirmation email to follow up or anything, just that chat which I'm pretty sure is useless. It's such a shame because I love the products, but I would probably never order from this company again just due to the lack of customer service. You're stealing money from me!!

I wish I would have read these reviews before placing an order. You would think someone with such a large platform and following would invest into customer service. This has happened to enough people that you aren't going to have enough business to function if you continue this way. I'll be filing a dispute with my bank and hope you do bettet!

Awful lack of communication/ customer services. I’ve been awaiting confirmation of shipment for over 7 days and no one has got back in touch.

If there was a way to give half a star or nothing I would do it. This is really bad. I made an order, and it shows
delivered but I never received it. And there's no form of contact. I message @madebymitchell but he never even dared to open the chat. On both his accounts. I sent an email and it keeps telling me to send my message on the web chat which I did and no one still helped me. I've been waiting for someone to help me but to no avail. 1 feel like I wasted my money. There's no way to fill in a missing package or get a refund back. There's literally nothing. I was happy and hoping to use it on my customer but I never received it. And this is my first time ordering from him and this will be my last. I hate giving bad reviews but 1
can't let this one go because 1 lost everything. Seems like you have to live in the UK to be able to get it directly from the store. I hope he sees this message and replies to it

The colour case is awful. I’ve tried to work with it in different ways with different bases, combinations and different brushes/blenders. It always looks cakey and is so hard to blend.

Not happy recieved a email saying the electrics colour case was back in stock i went to buy it and its out of stock !
Talk about getting my hopes up !

Slowly building up my Made by Mitchell collection and I’ve lived everything so far! There’s a reason it’s a viral brand 🥰😍😍

Trying to contract this company Is impossible it’s a joke, I have been trying to get intouch with someone regarding my faulty order since the 6th April!! Extremely disappointed and I will never order again!
I received a incorrect shade from what I ordered in a blursh and a faulty eyeliner that is so dry when I tried to swatch it it snapped straight away!
Still had no response from the company to resolve this and it’s been 18 days.
They are clearly just taking money and don’t care about there customers at all.

Appalling customer service. 2 items missing from my delivered ordered, totalling £35. Impossible to contact Made by Mitchell apart from using a chat button which has limited options and hasn’t been responded to. £35 is a lot for me to lose and am disappointed that a company who does such huge amounts of promotion has little in place to support when things go wrong and seemingly doesn’t care.

Bought a palette and a blursh only received the palette.
Tried to contact via the chat to me service and got absolutely no where.
My reference is 52874876

Appalling. Don’t buy from them. They mystery boxes are a waste of money, green and orange blush, hideous green eye gel and a swirl kit that has no intrusions and no idea what it is. Appalling customer service as well.

I placed an order and it was cancelled with no explanation.
Heard nothing about getting a refund?!

I’ve ordered from Made by Mitchell twice. I absolutely love all of the items I’ve ordered and Mitchell was very efficient packing and shipping my orders. Both orders were received just a couple of days after purchasing. The blurshes are lovely quality, very pigmented and blend really easily. I would definitely order again.

I purchased a mystery bundle after seeing such lovely products received by people on social media. Wow! The blusher is the whackiest purple I have ever seen and the other one is bright red!! Who would wear these colours? The only other make up product I received was a gold glitter lip gloss! Who the hell would buy these colours! They would look out of place in hell! No customer service can’t speak to anyone at all. Terrible value for money and my first and last ever purchase from this shocking brand!

Slow postage. Packaging is nice but I just can’t say the products are as good as they are hyped up to be but some are ok. There are better products for more realistic prices.

Shipping to the US is $31.. that’s seriously an insult to your potential customers. I pay for EXPRESS SHIPPING from the UK max $20.. but nope with this company it’s $31 for standard shipping. Avoid this company. Plouise has some great liquid blush colors and 2 day shipping to the US is $19.

The wheeled organiser case is a complete joke! The wheels get stuck constantly meaning the case is literally impossible to move especially if you have bought the extra organiser case to go on top! Not practical at all for an MUA on the move, my arms and back are in bits after just one week of using this case it’s awful and I laid £120 for the both of them