Excellent company. Ordered an oil burner. It was expensive but definitely worth it as it is excellent quality. Didn’t pay extra for delivery but it was delivered the next day.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Authentic, beautiful products, I've ordered Lina Aroma electric defuser with 3 different scents, I love the shape and the size of the defuser and WAW the intensity of the scent spreads in the room as... Toon meer
Bedrijf heeft geantwoord
Worst customer service ever! Send multiple pictures and videos showing that my candle warmer was faulty and the light didn’t dim it only came on full blast which is actually a fire risk. They didn... Toon meer
Bedrijf heeft geantwoord
Absolutely love the diffusers and oils this company offers. Great quality, amazing style and the fragrances are so good! My delivery was delayed and the customer service team were just brilliant, sho... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Beautiful Aroma Diffusers for every home interior using luxurious, stylish materials. Create a calming haven at the touch of a button with home fragrance and Aromatherapy oils to soothe the soul and improve your wellbeing.
Contactgegevens
Verenigd Koninkrijk
- 01612573644
- ask@madebyzen.com
- madebyzen.com
3,9
Goed
27 reviews
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Not able to reach customer service
I purchased a ceramic diffused called Oska a couple of years ago and for about a year everything was ok. About one year ago however the cable s plug broke in the socket and I haven t been able to use the device since because I can t find a replacement cable for it. Still trying and got the wrong cable again today. For for a £70 device that really sucks. Moreover, there is no way to contact customer service. Their website doesn t provide a phone nr or email address, the contact form doesn t work. Really disappointed.
20 oktober 2022
Review zonder uitnodiging
Antwoord van Made By Zen
Hi Maria, Thank you for your message and I am sorry to hear that you have not been able to find a replacement adaptor. I have sent a reply to your email (which was received in our inbox last night) with a link to the correct item via our website.
In regards to your comments on reaching our customer service team I have checked the contact us form on the website and the live chat function this morning and can confirm that they are working and messages have been received into our customer service team.
I hope this helps and we can get your Oska working for you again.
Have a great day.
Many Thanks, Cindy
All round excellence
Can’t recommend ( or thank ) this company highly enough ! Beautiful products , friendly ,professional and efficient staff and the kind of customer service I haven’t experienced for many years . Such a breath of fresh air
12 september 2022
Review zonder uitnodiging
Antwoord van Made By Zen
Thank you so much for your wonderful feedback, so glad we could help!
A warm glow and beautiful scent
The Fern diffuser from MadebyZen adds such a calming influence to my home. I enjoy both the warm glow and beautiful scent. I'd highly recommend the Wellbeing Essentials gift set too! I might buy another for the office!
11 augustus 2022
Review zonder uitnodiging
Antwoord van Made By Zen
Thank you for your rating and kind words, it really does mean a lot to us. We are so pleased you love your diffuser and oils, great choice!
Worst customer service
We love the look of Made by Zen diffusers and have two for our business. Sadly, one of them has become faulty & ineffective and stopped misting as it should. We’ve sent multiple videos to hear office but they are arguing that as there is a slight mist, it’s not faulty - even though it’s clearly not working. Absolutely horrendous customer service - I would not recommend.
4 augustus 2022
Review zonder uitnodiging
Antwoord van Made By Zen
Hi Katie, thank you for your feedback, I am sorry you feel this way, please allow me to look into this matter and I will come back to you directly. Many Thanks Cindy
Great product
Great product. Received Jasper Ultrasonic Aroma Diffuser as a gift. Love the design with glass cover and light. Easy to use. Lucky to also receive fragrance oils, loving lily atm. Would and have recommended these products.
26 april 2022
Review zonder uitnodiging
Antwoord van Made By Zen
We are really grateful for your 5 star rating and kind words, it means a lot to us!
Best diffuser ever
I bought a Gem diffuser for my wife and she is so happy with the gift. It’s not just helped me transforming my house in a zen place but also added a touch of design as well.
13 april 2022
Review zonder uitnodiging
Antwoord van Made By Zen
Hi Rafael
Ahh, that is amazing news! We are super happy to hear that your wife loves her gift and it has helped to create that perfect feeling of Zen in your home.
Made By Zen x
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