Made Personally Reviews 

221
TrustScore 3.5 uit 5

3,7

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Beoordeeld met 1 van de 5 sterren

Ordered over two weeks ago sent emails and messaged on social media no response and no delivery *Edit I Emailed day after purchase regarding personalisation. And messaged on all 3 platforms... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Sorted me right out 2 days before my daughter’s second birthday! Couldn’t appreciate the help anymore. Such good quality

Beoordeeld met 5 van de 5 sterren

I stumbled across this website by chance and ordered a personalised birthday t-shirt for my daughter’s 2nd birthday with her favourite character on it. When it arrived I was delighted, the design was... Toon meer

Beoordeeld met 5 van de 5 sterren

This company went above and beyond to help me solve a matter that was completely my fault. She replied quickly to messages and offered me a kind gesture which I greatly took. She designed a picture I... Toon meer


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

221 reviews

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3,7

Alle reviews

(221)

110 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

I placed an order and which was given a…

I placed an order and which was given a delivery date of 18-20 May. It is now 28th May and I have still not received my order. I expressed my concern throughout and was apologised to several times but with no action . Still waiting for refund or product. Avoid at all costs

28 mei 2026
Review zonder uitnodiging
Logo Made Personally

Antwoord van Made Personally

Hi Dan,

I am truly sorry again that the estimated dispatch window for your order had been extended. As a small business creating made-to-order items, occasionally unexpected processing delays can be experienced, and I sincerely apologise for the inconvenience this caused.

I understand you had a strict deadline for receiving your item and as such requested a refund if the order could not arrive in time, I of course honoured that request.

A full refund was processed on my side yesterday evening, before this review was posted and an automated confirmation email was sent to you immediately. Please note that while the refund has been completed on our system, standard bank processing times mean it can take a few working days for the funds to clear into your account.

Kind Regards

Beoordeeld met 1 van de 5 sterren

I purchased two tops in the bank…

I purchased two tops in the bank holiday sale later in the evening and added an additional promotional code that got accepted but was refunded.

I had already put my phone down for the night so didn’t see I had been refunded resulting in me missing out on this deal.

When I messaged made personally she said she’d refunded because the promotional code was “invalid” although if this was the case it should NOT of been accepted.

I thought this was unacceptable and she should’ve at least still honoured the original sale to me but instead she only rectified the situation for herself.

26 mei 2026
Review zonder uitnodiging
Logo Made Personally

Antwoord van Made Personally

Hi Jodie,

I always strive to be transparent, so I would like to clarify this matter.

During my Bank Holiday event, the items you selected were already heavily discounted at 60% off. At checkout, an expired and unadvertised promotional code from a previous campaign was applied, stacking the discount to a level that resulted in the items selling for significantly below their raw material and manufacturing cost.

As an independent, made-to-order business, I simply cannot fulfill orders at a financial loss. Therefore, your order—along with a duplicate order you placed in error—was cancelled and refunded in full within 15 minutes of the orders being placed. An email was also sent to the address provided on the order to notify you of this cancellation.

Regarding your concern about missing out on the deal: when you contacted us the following day to dispute the refund, the Bank Holiday 60% off sale was still fully active. You were entirely free to place a new order at the correct, heavily discounted sale price at any point during our correspondence.

Like any business, I reserve the right to cancel orders where invalid or unauthorized promotional codes have been applied, and as such I consider this matter resolved.

Kind Regards

Beoordeeld met 5 van de 5 sterren

Excellent quality and price

The family t shirts I ordered were of excellent quality at a very good price
I ordered them a bit late before our family holiday to Disney World and the company went out of their way to get them to me in time, replying very promptly to my enquiries. I would definitely recommend them to anyone.

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service

I wanted some personalised pyjamas for my little boy turning 5 and took to google. I came across Made Personally and began looking through their page. There were so many options to choose from but as my little one loves Mario, I opted for the personalised Mario pyjamas in block red along with a personalised Mickey Mouse top that he could wear on his birthday.

After placing my order, I received an email stating that the block red wasnt available due to an issue sourcing from the supplier and was given striped red as an alternative. I am so glad the block red was unavailable as the striped red was absolutely lovely and overall the pyjamas and top are extremely good quality.

Delivery was quick (despite me leaving my order until last minute). Definitely reccomend and will definitely be ordering again. Thank you :)

30 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered these pjs for my grandsons…

I ordered these pjs for my grandsons 6th birthday and they are really lovely. Good quality and the transfer is beautiful plus he looked very handsome in them and I will be ordering his Xmas ones and his next birthday one too

10 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not order from this company!!

Do not order from this company!!!
My order was the incorrect design, arrives dirty. When I contacted the seller - she wanted me to pay for the return even though it was her fault.

After I went back & argued this I got ignored. I had to go through PayPal to get my money back!

Awful quality! & customer service

5 mei 2026
Review zonder uitnodiging
Logo Made Personally

Antwoord van Made Personally

Hi Megan - Thank you for taking the time to leave feedback. I must, however, clarify the facts regarding this transaction.

I acknowledge that the incorrect design variation of your chosen theme was mistakenly printed, though your requested personalisation was applied perfectly.

I entirely refute the claim that the item arrived dirty. Every single item is reviewed strictly after printing and before packing for dispatch, and your order absolutely did not leave my workspace in a "dirty" condition. I have reviewed the photo's you have shared and this also does not show the item is dirty.

Regarding the return, I requested on 14/05 that you send the item back to me so I could resolve the issue. To date, this request has been ignored. As clearly outlined in my Terms & Conditions and Returns Policy—which all customers must read and accept at checkout—I unfortunately cannot provide free return shipping labels.

I am always willing to work with my customers to resolve genuine issues, but this requires cooperation and adherence to my store policies. This information and evidence to support, has been provided back to PayPal in response to the claim that has been opened.

If you do wish to return the item I am of course happy to resolve this with you.

Kind Regards

Beoordeeld met 1 van de 5 sterren

Seller ignores all messages

They responded to one message saying my order was in print then when I chased it as the estimated time had gone over and I never heard from them I sent 3 more messages all ignored them requested a refund which was done immediately again message ignored no explanation no apology nothing! Communication is clearly not there strong point won’t be using again!

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Made personally has gone absolutely…

Made personally has gone absolutely above and beyond to create the most perfect tshirts for me and my family for our upcoming holiday to scatter my grandads ashes in Spain. From beginning to end, the customer care was absolutely outstanding and really took time and effort for such a special request. I cannot recommend enough, if you need any clothing personalised or printed, Made Personally is the place to go!! Thank you!

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service even though it was my fault

I placed an order and didn't read the dispatch dates information. My order would have arrived much later than when I needed it for. I got in touch and explained and they very kindly got my order ready in days and posted it for me so I had it in time. I was so greatful for their quick and prompt service. I felt valued as a customer. They even upgraded my delivery for free to make sure I received my order in time even though I had only paid for the standard delivery. They went above and beyond for me. They kept me informed at every stage. I highly recommend them and will most certainly be using them again. Excellent service and communication from them.

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kpop personalised t shirt

I ordered a K-pop t shirt for my three year old granddaughter. I couldn’t get her size in high street shops .
For less than high street we’re charging I got a personalised t shirt . She absolutely loved it and even wore it for her nursery pictures.
Great quality and price .

23 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent website

Found the website with a quick google search. Good selection of items available. Items ordered and came within the time frame. Items were a lovely good quality and had great communication with the seller. Thanks again

18 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely awful company

Absolutely awful company. I placed an on 6th January, I’m still waiting for the order despite it stating the estimated delivery being 14th-22nd January. I’ve emailed several times, the first few I was told they’re a small company and my order will dispatched soon. I emailed again saying if the order couldn’t be fulfilled, could I have a refund. No response. Sent another chaser email, no response. Don’t take the risk, I would order elsewhere.

6 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely t-shirt at a great price!

The t-shirt I ordered is exactly what I wanted. The colour is lovely & the printing is perfect & what a great price for such a good quality t-shirt. It is for my granddaughter's birthday, she is going to love it. I would definitely recommend Made Personally

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I can't even express in words how much…

I can't even express in words how much love I have for this small business. She made a dress for me at the very last minute and saved my daughters kpop party. After being let down by another business on etsy, this lady went out of her way, spending time and money, just to make sure my daughter had a dress to wear for her party. The quality is unreal, the dress is spectacular and the customer service is next to none. Im so happy and greatful. Thank you again lovely xxx

25 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Personalised Mario Top & Jacket

Perfect items I ordered a personalised Mario top for my sons birthday and a lovely jacket also with Mario on it. They are stunning, great quality. The lady making and completing the orders works completely alone and worked hard to get my order out to me in time. She was kind, informative and kept me up to date throughout the process. Items were packaged beautifully, and I'm very happy with my purchase. Love supporting a small business. Definitely recommend this company and I will definitely order items again in the future for other occasions! Thankyou

29 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely amazing company

Absolutely amazing company, we were left in a pickle after an order from elsewhere didn't arrive, and we contacted them to see if they could help out and they pulled out all the stops and bent over backwards to help us out, getting the most beautiful dress made in just 2 days and posting it out so we had it for our daughters birthday party .

Exactly why we should support small businesses like this, we were treated with such kindness and compassion and the dress was absolutely stunning, will never be able to thank them enough for what they did for us

25 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great item

Great item, seller was friendly when I messaged about delivery times, and item came in plenty of time! My son loves his Teletubby t shirt and proudly wore it to nursery on his birthday. Thank you!

6 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend

Highly recommend. I ordered 3 Gabby's Dollshouse t shirts, arrived in a decent time and really good quality. I'm so happy with my purchases!
Side note, please read the delivery terms. Estimated delivery date does not mean the product will be delivered by then so order in plenty of time. My products were dispatched a day after so after. Will definitely use again

27 april 2026
Review zonder uitnodiging

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