We've had a very good experience with maids.cc. Their customer service is very responsive and helpful. They always reply quickly and make sure to find the right solution whenever we need assist... Toon meer
Bedrijf heeft geantwoord
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My first two weeks with Maid CC were genuinely frustrating. Most of the communication was handled by AI responses rather than real people and getting proper support felt nearly impossible. I was... Toon meer
Bedrijf heeft geantwoord
Great experience so far using maids.cc and our nanny Gianne. They matched us with a nanny with experience with newborns and she’s been very caring and attentive with our 3 month old baby. It’s been a... Toon meer
Bedrijf heeft geantwoord
Since February, we have been dealing with ongoing issues with this maid.cc agency. We have paid the them more than AED 4,000 per maid, while the maid is receiving only AED 1,500.We are also concerned... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
307 reviews
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Worst customer care EVER
Worst customer care ever, they disabled the call center and communication is only via WhatsApp managed entirely by AI and bots repeating the same response over and over. I checked the Maids CC application and they have also disable it. You can’t speak directly to humans anymore to explain the issue. SHAMELESS COMPANY 👎👎👎
18 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Mr. Wessam. We're truly sorry to hear that you're not happy with your experience. We're truly sorry if things weren't clear for you. We use several technologies to help make our work faster and smoother, but our team is always here to help when something goes wrong. Our team will call you to fix the problem.
Thank you Kamelya for helping us sort…
Thank you Kamelya for helping us sort out our requirements. She was really professional and heard our requirements and then helped us accordingly.
18 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Mr. Umer. We're very happy to hear that you had a good experience with Kamelya. We're glad she helped you in a professional and friendly way. Please let us know if you ever need anything else.
Outstanding support
Zeinab is extremely polite, understanding, and patient. She did her best to accommodate all our needs, and she not only explained the entire process clearly but also guided us in the best way possible with a positive outcome.
17 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback. We're very happy to hear that you had a good experience with Zeinab. We're glad she helped you in a clear and kind way. If you ever need anything, we're here for you.
👎🏻👎🏻👎🏻 اسوأ تجرّبه علي الإطلاق
حقيقي ولا مره اتوفقنا في اي واحده من عندهم صارلنا سنه ونص تقريبا علي النظام الشهري لأنه وللأسف ولا واحده جت تصلح لأنه نحول عقدها ويصير سنوي ولا مربيه عندها خبره كل واحده تحكي صارلي سنتين وأربعه و٧ سنوات بشتغل وبس تجرب اي واحده فيهم تلاقيها ما تعرف حتي النظافه الشخصيه لحتي تعرف تنضف البيت وللأسف من كتر الاختلاط بالأولاد صرت اشم نفس الريحه فيهم وياريت علي قد كده ده اللي عندها Attitude واللي ألاقي بالشنطه تبعها اعوذو بالله حشرات وصراصير واللي تكذب واللي واللي ….. إلخ هدول المربيات حواراتهم كتير وما عندهم اسهل من الكذب واللف والدوران صراحه هي غلطتنا انه من بعد آخر مره لما المربيه المهمله وقعت بنتي واتفتحت ودخلت عمليات ما أخدنا اي اجراء قانوني ضدها وضد الشركه المسؤوله عن العاملات اللي توفرهم وعن المصداقيه وكله من ورا ناس ما بتراعي أكل عيشها ولا كلمتها ولا عندها ذره مسؤوليه … حسبي الله ونعم الوكيل
17 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback. We're very sorry to hear that your experience wasn't good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
Antwoord van Maids.cc
Thank you for choosing maids.cc, Ms. Salam. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.
Incompetent Nannies
All of the nannies we got were very incompetent and shows no resilience. One inconvenience they would be asked to be sent back. Basically, they just want to follow a kid in a random mall and clean the house that's it. Very demanding nannies and expensive charge. One nanny even asked money from us and said she'll work for it but guess what, she asked to be returned and made up several lies against our family. We tried to get in touch with maids.cc to raise this issue but instead of getting our money back from her, she is pointing out that she has already worked for it (cleaning the house, cooking and taking care of our 2 year old boy). Last thing, these nannies are telling me they prefer "white families" over us Asians.
14 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Mr. Duane. We're very sorry that your experience with our maids wasn’t very good. We know that finding the perfect maid might take some time. That's why we offer free replacements to make sure you're happy with our service. Please know that we take all concerns seriously, and we never accept any kind of discrimination from anyone working with us. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
Amazing client service - peace of mind
I must say that I am very positively surprised by how the Company keeps on improving itself on the client service side. I was facing an emergency situation with my previous nanny and I reached out to Maids.cc who assisted me immediately in securing the most suitable maid for my family needs. Thanks to Lor for her amazing assistance and follow up throughout the process and also post-hiring regularly reaching out to make sure that we are happy with the new hire 🙏🙏I highly recommend maids.cc to anyone that wants to
Hire a new maid with peace of mind !
6 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Ms. Raya. We're very happy to know you had a good experience with our service. It's great to hear that our team helped you fast and that you're happy with your new maid. We’re glad you recommend us.
Naomi Itambo was great
Naomi Itambo was great. She trained Phyllis in Indian style cooking and the food prepared was very tasty. Naomi was happy, polite, clean and very respectful. It was a pleasure to have her.
13 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Ms. Sukanya. We're very happy to know that you had a good experience with Naomi. It's great to hear that you enjoyed the food. We’ll share your kind words with her.
Thank you Mimi
Thank you Mimi for your support with the ironing training. She has improved considerably. You trained her well!
As for the WhatsApp responses which are AI generated i suggested to please get it fixed as it is not in sync with actual appointment.
7 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Ms. Amynah. We're very happy to hear that you’re pleased with Mimi’s training and improvement. We use several technologies, including AI, to help make our processes faster and more efficient, but we’re sorry if the messages weren’t in sync with your appointment.
Thanks chef clara to be here very kind…
Thanks chef clara to be here very kind and helpful to teach my maid
11 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Ms. Reihaneh. We're so happy to know that you liked Chef Clara’s service. Your kind words mean a lot to us and we’ll share them with her.
Chef Clara was extremely helpful and…
Chef Clara was extremely helpful and knowledgeable. Her recipes are absolutely delicious! My family is so happy!
10 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback. We're so happy to hear that you and your family enjoyed Chef Clara’s help and recipes. We’ll share your kind words with her.
Chef Clara was great and so helpful
Chef Clara was great and so helpful! Highly recommend her. Thank you!
10 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Ms. Nicole. We're so happy to know that you liked Chef Clara’s service. Your kind words mean a lot to us and we’ll share them with her.
Great experience
Great experience, briefing and solid training for Chef Clara.
8 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for choosing maids.cc, Ms. Andreea. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.
Very helpful and understanding
Very helpful and understanding. She communicates well with the helpers and the clients
7 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Mr. Khaled. We're so happy to hear that you had a good experience and that our team member was helpful and understanding. Clear communication is very important to us. We’ll share your kind words with her.
Thanks Biena for your assistance &…
Thanks Biena for your assistance & helping nature to find my requirement for maids. Hope get good service in future to.
2 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback. We're happy to hear that Biena was helpful and that you had a good experience. We always want to give the best service and make things easy for you.
Kamelya went above and beyond to find…
Kamelya went above and beyond to find me a suitable helper. She took her time to understand my needs and to match me with possible maids to suit. I am very happy with her service and help.
2 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback. We're so happy to hear that Kamelya gave you great service and helped you find the right maid. We'll make sure to share your kind words with her and the team. We're always glad when our clients are happy.
Great trainer and very helpful
Clara was very helpful and patient to train for cooking
1 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for choosing maids.cc. Knowing that we were able to meet your expectations is incredibly gratifying and motivating to our team.
Joanne in Palm Jumeirah Mall today at…
Joanne in Palm Jumeirah Mall today at 13:15 just told me she is wasting her time speaking to me when I asked regarding prices.
1 november 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback. We're very sorry to hear that your experience wasn't good. We always want to be clear and helpful when talking about our services. This is not the kind of service we want to give to our clients. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
terrible customer service
terrible customer service, the staff doesn't know what they are doing
31 oktober 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback. We're truly sorry to hear that you’re not happy with your experience. We always make sure to have clear communication and that we’re very sorry that you got confused. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
I payed 10000 Aed for the visa of our…
I payed 10000 Aed for the visa of our nanny, they were super responsive when they needed the payment but went silent after that!!!
30 oktober 2025
Review zonder uitnodiging
Antwoord van Maids.cc
Thank you for your feedback, Ms. Rabia. We're very sorry to hear that your experience wasn’t good. Even though we’re always doing our best, delays can sometimes happen due to factors beyond our control. We always try to make sure our communication is straightforward. Since we couldn’t locate your account in our system, could you please update your review to include the full name you used to sign up with us by clicking on the edit button? This will help us reach out within the next 60 minutes.
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