Maisonzee Reviews 72

I’ve been using the Hammam bundle from Maison Zee consistently for about a year now, and I genuinely love it. I repurchase it regularly and have built it into my routine every second Sunday. it’s become my little self-care ritual.

The exfoliating glove is honestly the standout for me. My skin has never felt smoother or looked better. Since moving to the UK and dealing with hard water, my skin really struggled, but this routine has completely transformed it. It leaves my skin feeling clean, soft, and refreshed every single time.

Speaking purely from a product perspective the quality and results are amazing. For me, it’s been 100% worth it, and I’ll definitely keep repurchasing.

If you’re consistent with it, you’ll really see the difference.

Gorgeous products. Smell amazing, leave your skin feeling soft, refreshed and smelling fab! Wouldn’t hesitate to buy again x

Awful experience. Ordered and had to wait nearly a month for the order. After consistent back and forth I finally received. No good gesture of refund, only excuses about product shipping delays. If you are going to advertise your product on an offer and it still be advertised whilst I am awaiting my order this is terrible service. You as a company should understand stock and have a back up for things not going too plan. You should not expect your customers to just accept when it’s way over your own stated delivery period.

Absolutely no honesty or transparency. I placed an order in November and had so many broken promises for delivery times. I was so excited about this company and their products but it is unacceptable to take people's money and then stop replying to genuine queries.

I loved and used all the products. It’s really good when you dedicate a day to following all the steps. I did preorder this a while ago and the delivery wasn’t the fastest and an item was forgotten. I did communicate a few times but they were able to send out everything. I really do love this product and will continue supporting.

Scammers.

Waiting 11 weeks for my order so far and they are no longer responding to messages

I am having to claim back my money via my bank

I was incredibly patient but it comes to a point where the lies are just no longer good enough

They also breach GDPR rules - sending emails to hundreds of people publicly - not via BCC

Avoid avoid avoid do not give them your money
This company needs to close

I absolutely love the products. The skincare has completely changed my routine for the better, and I’ve ordered several times now. My skin feels so much softer and I’ve genuinely noticed a reduction in pigmentation. I’ve tried so many exfoliating gloves over the years, but this one is honestly genius. It actually does what it’s meant to do and leaves my skin feeling refreshed. I've noticed a reduction in my acne too.
I’m obsessed with the body oil — I use it nearly every day. I use the clay and soap every other week and they make such a difference. My skin feels amazing.

Yes, there have been some delivery delays, but considering everything going on, it's completely understandable. I’ve always been kept in the loop with updates, which I really appreciate.

I think it’s a bit unfair that some people are leaving negative reviews purely based on delivery times, especially when Maison Zee clearly states that items are pre-order and sends regular email updates. I’ve always received my orders in the end, so it’s definitely not a scam.

Haleema x

My experience with this company has been faultless. I ordered the full hamam ritual and think the products are exceptional. I also can't fault the customer service.

Data protection = 0…Leaked my personal email address and name, when sending out marketing emails!

Everything was great, only issue was the supply was out of the mitts and I wish i was told before I got concerned about my order, other than that, support was great once I got an update

Took ages to arrive. More than a month.product was good though. I don’t remember date of experience

Oh dear delivery took so long!! I was still chasing my order 3 weeks later only for customers to state ‘it will be posted soon’. Order arrived and was missing one item. Reached out to customer services again and no reply back. Luckily a few more weeks later and my product arrived. Would I use again…. No!

Products are great quality. Customer Service are always there and reliable.

Fantastic experience and I love this company. I hope that they grow even more as that is what they deserve

The products feel very clean without drying out the skin which I really appreciate since I have really dry skin. I also really love the black soap combines with the exfoliating glove for my keratosis Polaris. Would definitely buy again!

Amazing product, melts away all the dead skin and leaves the skin shiny and smooth. I had to wait sometime for my order as it was pre order but amazing product nonetheless!!

Lovely products! I got the kit with the scrub and clay mask and my skin felt so smooth after. I will definitely buy again

Love the Hammam experience 🤍 skin is radiant !

I placed a full order with this company on February 2nd and, to this day, I still haven’t received my package. I tried contacting them and was told that the shipping was delayed because they were waiting for products. After a few more weeks, I reached out again, only to find out that the items were actually out of stock—even though I had previously been told they were already shipped.

I requested a refund, and of course, they offered only a partial refund along with sending the remaining items. It has now been another two weeks, and I still haven’t received any money or any shipment.

I contacted them again two days ago, but there has been no response.

This has been a nightmare. I’ve never left a negative review before, but this is a complete failure. I do not recommend this company—do not buy from them. Worst experience ever. Never again.

I had the opportunity to work closely with the owner of Maizon Zee, and I can confidently say that the brand truly embodies perfectionism. Great attention is given to every detail, from the quality of ingredients and product design to packaging and customer experience. The owner’s knowledge and expertise, particularly influenced by her time in Morocco, are clearly reflected in the brand’s standards. Maizon Zee stands out as a high-quality and reliable brand.