I purchased the full ritual set, because of some complications I couldn't get all my order so I was refunded for some of my products. I received the black soap and kesse glove, been using it for a co... Toon meer
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The product is fantastic. There was an issue with my shipment which the original product was never delivered. The company reached out and offered me a replacement at no cost for the inconvenience. I w... Toon meer
Bedrijf heeft geantwoord
No products ever arrived - price noses that they were being sent, absolutely disgusting, had to get a charge back from the bank Reviews are shocking
Bedrijf heeft geantwoord
Do not buy from Maison Zee. Order doesn’t get dispatched, poor communication, lack of response when requesting cancellation because order did not arrive in time for my wedding. The company eventually... Toon meer
Bedrijf heeft geantwoord
2,6
Slecht
118 reviews
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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The product is a clear 10!!!
The product is a clear 10!!!! So disappointed to see that customers evaluate the product according to the delivery time. I totally recommend it!!!!! You don’t just receive a body skincare set, you receive the experience of a Moroccan spa in your own bathroom.
7 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
A clear 10, I will take that all day long, thank you so much!
And thank you for saying that — you are absolutely right. The product is the heart of everything. A Moroccan spa experience in your own bathroom is exactly the feeling I set out to recreate when I started Maison Zee, rooted in the rituals I grew up with.
I do want to acknowledge that some customers have had delivery experiences that fell short, and I take that seriously. We have been working hard to make sure the operational side matches the quality of what is in the box.
Your support truly means the world, reviews like yours remind me exactly why I built this. 🤎
With love,
Antwoord van Maisonzee
This made me smile, thank you so much!
A happy wife is everything and we are so glad Maison Zee could play a part in that. She has wonderful taste!
We hope to welcome you both back soon. 🤎
I do not recommend
I ordered on February 2nd and still haven’t received my package. First I was told the order was shipped, then suddenly the items were “out of stock.” I asked for a refund, but after weeks I still haven’t received any money or shipment. I’ve sent several emails and nobody has replied for over a week. Worst experience ever — do not recommend.
30 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
I am so sorry — this is not the experience anyone should have and I completely understand why you would not recommend us based on what you have been through.None of that excuses what happened to you and I am not offering it as an excuse — only as an explanation.
Please email me directly at orders@maisonzee.com with your order number and I will personally ensure your refund is processed without any further delay. You have waited far too long already.
I am a founder who built this brand publicly and I stand behind every order. Please give me the chance to make this right.
Amazing customer service everytime
Amazing customer service everytime. Such great products!! been using for a while now!
24 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Thank you so much for this y Aishah — it genuinely means the world! 🤍 Knowing you've been with us for a while and still love the products is exactly why we do what we do. The hammam ritual deserves to feel special every single time, and we're so glad it does for you. See you in the shower! 🫧
Very happy with my products
Very happy with my products. Love the body oil.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Maisonzee
Thank you so much! 🤍 The Dry Nourishing Oil is such a special one — there's nothing quite like that post-hammam glow. So happy it's found a place in your routine. Come back and tell us what you think next time! 🫧
I’ve been using the Hammam bundle from…
I’ve been using the Hammam bundle from Maison Zee consistently for about a year now, and I genuinely love it. I repurchase it regularly and have built it into my routine every second Sunday. it’s become my little self-care ritual.
The exfoliating glove is honestly the standout for me. My skin has never felt smoother or looked better. Since moving to the UK and dealing with hard water, my skin really struggled, but this routine has completely transformed it. It leaves my skin feeling clean, soft, and refreshed every single time.
Speaking purely from a product perspective the quality and results are amazing. For me, it’s been 100% worth it, and I’ll definitely keep repurchasing.
If you’re consistent with it, you’ll really see the difference.
18 december 2025
Review zonder uitnodiging
Antwoord van Maisonzee
A whole year, every second Sunday — you're living the ritual exactly as it was meant to be! 🤍 This genuinely made us smile. The hard water struggle is so real, and hearing that the bundle has completely transformed your skin means everything to us. The Kessa Glove has a way of doing things no other product quite can — so glad it's found its place in your routine. Thank you for sharing your experience so honestly, and for coming back time and time again. Reviews like this remind us exactly why Maison Zee exists. See you next Sunday! 🫧
Gorgeous products
Gorgeous products. Smell amazing, leave your skin feeling soft, refreshed and smelling fab! Wouldn’t hesitate to buy again x
12 februari 2026
Review zonder uitnodiging
Antwoord van Maisonzee
This made us so happy to read! 🤍 Soft, refreshed and smelling fab — that's the hammam experience right there. The scent is something really special to us, so knowing it lands that way means a lot. Can't wait to have you back! 🫧
Awful experience
Awful experience. Ordered and had to wait nearly a month for the order. After consistent back and forth I finally received. No good gesture of refund, only excuses about product shipping delays. If you are going to advertise your product on an offer and it still be advertised whilst I am awaiting my order this is terrible service. You as a company should understand stock and have a back up for things not going too plan. You should not expect your customers to just accept when it’s way over your own stated delivery period.
Edit - they have now advised I ordered on pre order. That was incorrect. I was told AFTER my order - when I complained they had not sent my order yet they were still advertising bundles- and had ‘50 left in stock’ however I was still waiting on mine . I was also advised it was a shipping error that I was waiting on. So is it a shipping delay or a pre order? . ‘The only item affected was the kessa glove’ - that’s one of the main components! How else am I supposed to slough the dead skin away? I have the full email thread I am happy to share since you are trying to shy away from any blame !
18 augustus 2025
Review zonder uitnodiging
Antwoord van Maisonzee
Hi Jennifer,
Thank you for your review, we always welcome honest feedback.
We do want to share the full picture for transparency. Your order was placed as a preorder, which carries a stated lead time of up to 8 weeks. Your bundle was dispatched just 13 days after ordering — well within that window and significantly ahead of the stated timeframe.
The only item affected was the Kessa Glove, which was delayed due to a supplier issue outside of our control. Rather than ask you to wait, we dispatched the rest of your order immediately, kept you updated throughout, and sent your Kessa as a priority the moment stock arrived. Store credit was also added to your account as a gesture of goodwill.
We have also reached out to you personally and would love to hear from you directly so we can make sure you feel truly taken care of.
We hope you are now enjoying your full Maison Zee ritual, that is what we are here for.
With warmth,
Absolutely no honesty or transparency
Absolutely no honesty or transparency. I placed an order in November and had so many broken promises for delivery times. I was so excited about this company and their products but it is unacceptable to take people's money and then stop replying to genuine queries.
18 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Thank you for sharing this, and I'm truly sorry for the experience you had. The delays and communication failures during that period were unacceptable, and I completely understand the frustration, especially when you were genuinely excited about the brand. I have since reached out personally and I hope we were able to make things right. This is not the standard Maison Zee holds itself to, and the changes we've made since mean this experience is not one any future customer will share. I hope to have the chance to show you what we're really about. 🤍
I loved and used all the products
I loved and used all the products. It’s really good when you dedicate a day to following all the steps. I did preorder this a while ago and the delivery wasn’t the fastest and an item was forgotten. I did communicate a few times but they were able to send out everything. I really do love this product and will continue supporting.
1 januari 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Thank you so much for this, and for your patience through what wasn't our smoothest moment — it truly means a lot that you stuck with us. 🤍 The preorder period was a really difficult time operationally, and we're so glad the team was able to get everything sorted and out to you. You're so right about dedicating a full day to the ritual — that's when the magic really happens! We're grateful for your continued support and can't wait for you to experience the next order with the seamless service you deserve. See you soon! 🫧
Scammers.
Scammers.
Waiting 11 weeks for my order so far and they are no longer responding to messages
I am having to claim back my money via my bank
I was incredibly patient but it comes to a point where the lies are just no longer good enough
They also breach GDPR rules - sending emails to hundreds of people publicly - not via BCC
Avoid avoid avoid do not give them your money
This company needs to close
17 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Hi Rhianna,
Your order was delivered in April, but we recognise that the experience leading up to its arrival fell short of the standard you should have received from Maison Zee.
We should have handled your order more efficiently and kept you better informed throughout the process. We take responsibility for falling short and understand that trust is built through both our service and how we communicate when things don't go as planned. We are sorry.
Thank you for sharing your experience. Your concerns deserve to be taken seriously, and we recognise that we had more work to do to get this right.
Best regards,
Maison Zee
Definitely Recommend
I absolutely love the products. The skincare has completely changed my routine for the better, and I’ve ordered several times now. My skin feels so much softer and I’ve genuinely noticed a reduction in pigmentation. I’ve tried so many exfoliating gloves over the years, but this one is honestly genius. It actually does what it’s meant to do and leaves my skin feeling refreshed. I've noticed a reduction in my acne too.
I’m obsessed with the body oil — I use it nearly every day. I use the clay and soap every other week and they make such a difference. My skin feels amazing.
Yes, there have been some delivery delays, but considering everything going on, it's completely understandable. I’ve always been kept in the loop with updates, which I really appreciate.
I think it’s a bit unfair that some people are leaving negative reviews purely based on delivery times, especially when Maison Zee clearly states that items are pre-order and sends regular email updates. I’ve always received my orders in the end, so it’s definitely not a scam.
Haleema x
15 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Haleema, this genuinely brought tears to our eyes. 🤍 Thank you — not just for the kind words about the products, but for taking the time to share your experience so honestly and so generously. Knowing the routine has made a real difference to your skin, your pigmentation, your acne — that is everything. That's exactly why Maison Zee exists.
And thank you for understanding the journey we've been on. It hasn't always been smooth, and we've never taken the loyalty of customers like you for granted. Knowing you felt kept in the loop and supported throughout means the world to us.
The Kessa Glove, the Body Oil, the Clay — you're doing it properly and it shows! We're so proud to be part of your routine. See you for the next order! 🫧
— Zahra & the Maison Zee team
My experience with this company has…
My experience with this company has been faultless. I ordered the full hamam ritual and think the products are exceptional. I also can't fault the customer service.
13 februari 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Thank you so much, this is just wonderful to read! 🤎 The full hammam ritual is such a special experience and we're so proud of every product in it. So glad the customer service matched up too. We really appreciate your support! 🌿
Data protection = 0…Leaked my personal…
Data protection = 0…Leaked my personal email address and name, when sending out marketing emails!
17 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Hi Farrah, I am so sorry, this was a genuine human error. A review request email was sent today and recipients were CC'd instead of BCC'd, meaning email addresses were visible to others. No other personal data was shared, but I completely understand why this is alarming and unacceptable. I've already taken steps to address it. Please email me directly at orders@maisonzee.com and I will ensure you're kept informed. I'm truly sorry.
Everything was great
Everything was great, only issue was the supply was out of the mitts and I wish i was told before I got concerned about my order, other than that, support was great once I got an update
11 augustus 2025
Review zonder uitnodiging
Antwoord van Maisonzee
Thank you, Gabriel, really appreciate the honest feedback! 🤎 You're completely right that you should have been told about the stock issue proactively rather than having to worry about your order. That's a lesson we've taken seriously. So glad the support came through once contact was made, and we'll make sure communication is much faster from the start going forward. Hope to see you again!
Long waiting times
Took ages to arrive. More than a month.product was good though. I don’t remember date of experience
17 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Thank you for the honest feedback, and really glad you loved the product! 🤎 The wait time you experienced was during a period when we faced stock delays from Morocco that affected a number of orders — something we've since worked hard to resolve. Delivery times are now back to normal and we'd love to have you back for a much smoother experience.
Oh dear delivery took so long!
Oh dear delivery took so long!! I was still chasing my order 3 weeks later only for customers to state ‘it will be posted soon’. Order arrived and was missing one item. Reached out to customer services again and no reply back. Luckily a few more weeks later and my product arrived. Would I use again…. No!
12 januari 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Hi Colette, I'm really sorry for the experience you had. The delays, the vague updates, and then having to chase again for a missing item, none of that was acceptable and I completely understand why you wouldn't want to come back. We went through a genuinely difficult period with stock delays from Morocco that affected fulfilment and communication, and it clearly let you down at every step. I hope that if you ever do give us another chance in the future, the experience will be completely different. I'm sorry we didn't get it right for you
Products are great quality
Products are great quality. Customer Service are always there and reliable.
17 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
This really means a lot, Mehnaz, thank you! 🌿 Knowing the products landed well and that you felt supported makes everything worthwhile. We're so glad to have you with us. 🤎
Fantastic experience
Fantastic experience and I love this company. I hope that they grow even more as that is what they deserve
29 december 2025
Review zonder uitnodiging
Antwoord van Maisonzee
This made us smile so much, thank you! 🤎 Comments like this are what keep us going. We really appreciate your support and hope to keep earning it.
Great product!The products feel very clean without…
The products feel very clean without drying out the skin which I really appreciate since I have really dry skin. I also really love the black soap combines with the exfoliating glove for my keratosis Polaris. Would definitely buy again!
17 april 2026
Review zonder uitnodiging
Antwoord van Maisonzee
Thank you, Gilda! 🤎 This is so great to hear, the black soap and kessa glove combo is genuinely one of the best things for keratosis pilaris, so we're thrilled it's working so well for you. And no stripping of the skin is exactly what we aimed for with the formula. We'd love to have you back!
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