Mailrelay Reviews 222

Me encanta cuando los profesionales de Mailrelay atienden a las consultas porque son atentos, amables y resolutivos!

Silvia me ha atendido muy rápido y ha solucionado mi problema súper bien, muy contenta con su ayuda

Atención rápida, Silvia enseguida encontró pronto la solución y me aconsejó muy bien
Muchas gracias

Muy buena, respuesta rapida.

Fantástica herramienta. Muy buen soporte

El servicio de soporte es sencillamente brillante, en 2 minutos había resuelto el problema que tenía con una respuesta concreta y sin adornos.

Me ha atendido Silvia de maravilla, facilitándome información y dándome soporte

La respuesta fue rápida y claramente resuelta

This Company is ridiculous.
I am attempting to add functionality, including Newsletters to a Client Website that is being developed. Of course the Website isn't live.
The Agent, Silvia, reckons that the Website should be production ready and live, before they are willing to register my account. You are pathetic.

Siempre está ahí para cuando los necesitas.

Sin duda es el mejor sitio que conozco para hacer mailing, sus condiciones iniciales son las mejores del mercado y una vez que pasas al plan de pago el precio es más que competitivo para los resultados que obtienes.

Siempre lo recomiendo a mis clientes, llevo años con ellos y seguiré muchos más.

Sistema muy intuitivo, soporte excelente, rapidez... recomiendo Mailrelay, antes que la competencia.. hay personas detrás y te ayudan si tienes algun duda o problema.

Silvia ha sido de gran ayuda para solventar unos problemas de registros DNS

Atencion rapida, con un optimo conocimiento

La atención ha sido excelente, rápida y la respuesta muy concreta. Recomendable 100x100

Signed up to test the free service before I committed to their paid service.

The first test email was marked as spam by spam Assassin and went into the junk folder. On investigating It turned out the IP address that Mailrelay used to send through was banned on two lists.

I wrote to the company and let them know and asked to be assigned to a clean IP. They responded back that the IP's dynamically change by themselves.

The following day I sent another test, again it was marked as spam and dropped into the junk folder. When I checked the quality of the IP this time, it was on 3 ban lists, so the situation was even worse!

It seems they dynamically assign the IP from a pool and so far 2 tests have appeared on 5 IP ban lists. that is 100% failure so far for us!

So the conclusion is the IP pool is very dirty and the chances of your emails actually getting though to inbox and not junk folder is looking very low.

You might get one of the clean IPs and everything goes though, but you could also get one of the banned ones and few get through.

We are concerned that this could hurt our sending reputation and get us banned too, so we are not going to use this service.

5th November 2023 - Response to Mailrelay's Comment.

I can't tell you the account as you permanently banned it shortly after my review! Because of "security reasons" you refused to tell me why you had done this.

Over the space of the 3 weeks I tried your services, I sent a total of 25 emails from myself to myself so I could make sure everything was working correctly.

I was puzzled why zero emails hit the inbox of the recipients. 100% went into the junk folder. After investigating the email headers we found the 2 IP addresses that you had used to send our test emails we on 5 banned lists.

However, this was not the first time you banned my account!

You banned me within a couple of days of signing up, and when I appealed it turned out you had included me with an account who abused your services.

I had send less than 10 emails to my own email boxes while I was setting the account up. Upon appeal, you did reinstate the account, but I then discovered how dirty your IP pool was at the time and tried to resolve the issue. The rest of the timeline is covered in the original review.

Muy rápidos en la respuesta y efectivos en la solución

Soporte rápido y efectivo, plataforma con interfaz muy intuitiva, fácil de gestionar.
Recomendamos!

Las respuestas han sido rápidas, concretas y directas, pero a la vez bien explicadas. Silvia ha ido más allá para asegurarse que he entendido los pasos que debo realizar.

Solucionaron todos mis problemas en menos de un minuto, conseguí crear la cuenta sin problemas y me enviaron un tutorial para aprender a usar la herramienta.

Atención genial por parte de Silvia. Muy amable, rápida y con fácil explicación y acceso a los enlaces donde encontrar la solución.