Initially contacted about a role, asked my availability to interview potentially, didn’t hear back that week, so chased late on the Friday afternoon. Was told they’re be in touch as they had a m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent. I had a placement lasting 9weeks, & agency was very sorry to have to tell me the company had to let me go. They were reassuring that I hadn't done anything wrong & they would take me back... Toon meer
Bedrijf heeft geantwoord
Total waste of time, advertising 5 shifts per week,got offered 1 shift,and there reply,let's see how you get on.Dont believe a word that comes out of there mouth, probably got a sign on bonus as well.... Toon meer
Bedrijf heeft geantwoord
I signed up with Major Recruitment in Bristol. I have been managed by Jade Ingleston. Over the past few months Jade has been amazing, always immediately replying and resolving any queries. Jade is ve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Major Recruitment – People First. Always. At Major Recruitment, we believe recruitment should feel human, not transactional. For over 34 years, we’ve been connecting great people with great businesses across the UK, building careers, strengthening teams and creating partnerships that genuinely last. We recruit across Manufacturing, Engineering, Industrial, Commercial, Professional Services, Driving, Healthcare and more – supporting everyone from ambitious jobseekers to growing SMEs and national brands. Whether you’re looking for your next opportunity or your next hire, our expert consultants take the time to understand you, not just your CV or job spec. We’re proud of our culture, known internally as the Major family – built on being genuine, passionate, resilient and progressive. That means honest advice, fast responses, real support and always doing the right thing, even when no one’s watching. We don’t believe in quick fixes or box-ticking recruitment. We believe in long-term relationships, open conversations and delivering results that make a real difference. If you’ve worked with Major Recruitment – as a candidate or a client – your feedback matters. It helps us improve, grow and continue raising the bar. Tell us about your experience. We’d love to hear from you.
Contactgegevens
16a Market Avenue, HD1 2BB, Huddersfield, Verenigd Koninkrijk
- 0161 669 5779
- marketing@major-recruitment.com
- major-recruitment.com
3,4
Gemiddeld
83 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Excellent.
Excellent.
I had a placement lasting 9weeks, & agency was very sorry to have to tell me the company had to let me go. They were reassuring that I hadn't done anything wrong & they would take me back if work picked up. Meanwhile they worked quickly to find me another placement within a couple of weeks & I'm back working again.
7 juli 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you so much for taking the time to leave such a fantastic review.
We’re really pleased to hear about your experience with us. While it’s always disappointing when a placement comes to an unexpected end, we believe in being honest, supportive and keeping our candidates informed every step of the way.
We’re delighted that we could quickly find you another opportunity and get you back into work. We’ll always do our best to support our candidates and help them find the right role.
Thank you again for your kind words, and we wish you every success in your new placement!
Wouldn’t waste your time.
Initially contacted about a role, asked my availability to interview potentially, didn’t hear back that week, so chased late on the Friday afternoon. Was told they’re be in touch as they had a meeting with the client yesterday, requested and update and feedback, no reply. Called twice, no answer or reply to my initial email the day before.
Communication poor, wouldn’t waste your time, sub par recruitment.
Ended up asking to withdraw from the process and to delete my details from their database.
2 juli 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
We completely understand your frustration and appreciate that clear and timely communication is important throughout the recruitment process. We’re disappointed that we didn’t keep you updated as we should have and we apologise for any inconvenience or disappointment this caused.
We always aim to provide a professional and supportive experience for every candidate, regardless of the outcome of an application, and we will be reviewing the feedback internally to ensure we improve our communication processes.
We appreciate you bringing this to our attention and wish you every success with your future opportunities.
0 stars do not reccomend waste of time
(0stars) were hired in consett and told we would get shifts was good for first 2 weeks working as i got shifts but then after that it was 3 weeks straight of no shifts he even told me i could get a shifts multiple times and then a hour before id be about to start he said "sorry shifts unavailable tonight" then he just stopped messaging alltogether i tried getting put on morning shifts and everytime i asked he would just ignore my request i had to ruin my sleep schedule for this job and it wasnt worth it at all DO NOT RECOMMEND ps thanks for nothing peter
17 juni 2026
Review zonder uitnodiging
Total waste of time
Total waste of time, advertising 5 shifts per week,got offered 1 shift,and there reply,let's see how you get on.Dont believe a word that comes out of there mouth, probably got a sign on bonus as well.Steer clear of these lying people.
11 juni 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you for sharing your feedback..
We understand that when someone is looking for work, having clarity around available shifts and expectations is extremely important. We always aim to be transparent with our candidates and provide accurate information based on the requirements and availability provided by our clients.
In some situations, shift patterns can change depending on business needs, and we appreciate that this can be frustrating when it differs from what was initially discussed. We’re sorry that this was your experience and that you felt let down.
We would welcome the opportunity to look into what happened in more detail and understand where we could have communicated better. Please feel free to contact our team directly so we can review this with you.
We wish you all the best moving forward.
Unprofessional onboarding and terrible communication at Oldbury branch
I went through the recruitment process for a French-speaking role at the Oldbury branch. I was instructed to sign a Contract for Services and a Worker Handbook. Their system glitched and rejected my passport scan. Everything was going smoothly till their system blamed my document. Following their instructions, I immediately emailed my valid passport over for a manual check and called the office to confirm it was received. They explicitly promised on the phone that they had it and would verify it.Instead, they ignored my emails and phone calls. Because they neglected my compliance files, their central system automatically blocked me from starting just 48 hours before my start date. To make matters worse, they only sent me the rejection email at 4:00 PM on the exact day I was supposed to start the job, which is an absolute disgrace. To cover up this administrative laziness, they then sent a generic template email claiming the client chose someone else, and gave completely different excuses on the phone about a "scoring system."Forcing a candidate to sign these documents and collect sensitive passport data before an official job offer is finalized—only to drop them due to internal administrative negligence—is completely unacceptable. Be very careful registering with this branch.
1 juni 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
We’re sorry to hear that you are disappointed with your experience. However, at no point were your emails or calls ignored, and communication was maintained throughout the process in line with our standard procedures.
Regarding your onboarding, all candidates are required to complete identity verification through our secure third-party system. In this instance, the ID verification was not successfully completed via the required process, which can occasionally happen if documents cannot be validated automatically. Guidance was provided to support this.
Unfortunately, progression in the process is also dependent on client requirements and final selection decisions, which sit outside of our control. In this case, the client did not proceed with your application.
We take onboarding and compliance very seriously and aim to ensure all processes are handled fairly, consistently, and securely for every candidate.
As per your request, your details have been removed from our system. If you would like to discuss this further, you are welcome to contact us directly.
❌❌❌❌FRAUDULENT COMPANY❌❌❌ / IF YOUR A…
❌❌❌❌FRAUDULENT COMPANY❌❌❌ / IF YOUR A EMPLOYER OR EMPLOYEE I STRONGLY ADVISE TO NOT USE THIS COMPANY. I have emails and messages for evidence. They will mess around with your tax so it Benefits them with HMRC, they will not submit the proper figures you earn with them resulting in HMRC CHASING U FOR MONEY, Katie will not return calls or emails (never in office) tried to resolve this but they won’t do I have all evidence that they have not followed the code of practice. PLEASE USE ANOTHER AGENCY AS MAJOR RECRUITMENT ARE NOT A TRUSTWORTHY COMPANY. ❌❌❌
TRIED TO COOPERATE WITH MAJOR REQUIPMENT BUT KATIE WILL NOT DO THIS. ALL CALLS AND EMAILS AVAILABLE SHOWING MAJOR RECRUITMENT ARE A FRAUDULENT COMPANY. ❌❌❌❌❌
IF YOUR THAT WORRIED WHY HAVE YOU TRIED TO GET MY REVIEW TAKEN DOWN WHEN IM TELLING THE TRUTH U HAVE NOT SUPPLIED THE CORRECT INFORMATION TO HMRC AND I HAVE A VOICE RECORDING OF A PHONE
CALL FROM MYSELF AND HMRC TO PROVE THIS STOP DIGGING A BIGGER HOLE FOR YOURSELF, IVE ASKED U TO SORT THIS YET YOU WONT DO. !
13 mei 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
We’re sorry to read your comments and are disappointed to see this feedback.
We want to be very clear that all earnings and payroll information for assignments worked through Major Recruitment are processed in line with HMRC requirements and reporting regulations. We do not alter or withhold earnings figures, and where individuals have worked for us on separate assignments, appropriate documentation (including P45s where applicable) is issued accordingly.
In this case, we have already provided the relevant P45 documentation on two separate occasions relating to your periods of employment with us. At this stage, there is no further action we are able to take from a payroll perspective, as any discrepancies with HMRC records would need to be reviewed directly with HMRC.
That said, we take all concerns seriously. If you would like us to re-check the records we hold, we are still happy to do so and ensure everything has been issued correctly and in full transparency.
Kind regards,
Major Recruitment
Emma Purdon was great
Emma Purdon was great! Really helpful and make the process of starting and getting a new job as easy as possible, she found a perfect fitting role for me!
1 april 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you so much for your lovely review!
We’re so pleased to hear that Emma made the process of finding and starting your new role such a positive experience. Helping people find the right fit is exactly what we aim for, and Emma will be delighted to hear your feedback.
Wishing you all the best in your new job and thank you again for choosing Major Recruitment!
AVOID
AVOID. They have no respect for their workers. They failed to inform me about my shifts being cancelled. They give you the worker handbook, but they don't follow ANYTHING written in it. Never in my life have I been threatened with so much disrespect as by this agency.
29 april 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thankyou for taking the time to share your feedback, although it is a very concerning to read.
We’re sorry to hear you feel this way about your experience. We take matters like shift communication, conduct, and adherence to our policies extremely seriously, as this is not the standard we aim to set for anyone working with us.
We would really like the opportunity to understand what’s happened in more detail and investigate this properly, particularly around the shift cancellations and the interactions you’ve mentioned. Please can you contact us directly at your earliest convenience so we can look into this and try to resolve your concerns?
Your feedback is important, and we want to make sure it’s fully reviewed and addressed.
Started well, deteriorated when I was not selected for the role
Started well, with numerous phone calls regarding the role being considered for, availability etc.
After filling in all very personal details, the communication became automated, suddenly the agent that was extremely sweet to start with had no time to discuss anything.
In calls, gave an expression in being better than "umbrella companies", with this service, I don't think so.
treating people and their personal information like a commodity is very unprofessional.
After requesting to delete my personal details of their database, they cannot even provide proof that has been done. According to the same agent, I should just take their word for it.
23 april 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you for taking the time to share your feedback, we’re genuinely sorry to hear that your experience didn’t live up to expectations.
It’s great to hear that your initial interactions felt positive, but it’s equally important that we maintain that same level of communication and support throughout the entire process. From what you’ve described, we clearly fell short here, and that’s not the standard we aim to deliver.
We also take concerns around personal information extremely seriously. Please be assured that all candidate data is handled securely and in line with strict data protection regulations, and it’s never treated as a commodity. That said, how this felt from your perspective matters just as much, and we’re sorry if our process gave a different impression.
Regarding communication, we understand how frustrating it can be when things suddenly feel automated or impersonal, especially after a strong start. That’s valuable feedback for us, and we’ll be reviewing this internally to ensure consistency across every stage of the candidate journey.
We’d really appreciate the opportunity to look into this further and make things right. If you’re open to it, please reach out to us directly with your details so we can investigate and follow up properly.
Thank you again for your honesty, it helps us improve.
Great company to work with and very…
Great company to work with and very happy to help with finding a job and getting good support from Nicky
15 april 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you so much Malcolm for your kinds words. We really appreciate you taking the time to leave such a lovely review.
help…
Emma is a great recruiter she has help every step of the way you'll be lucky to have her on your side
19 februari 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you so much for your kind words, though we were worried when we saw the subject line :) We’re thrilled to hear that Emma has been there for you every step of the way. We’ll be sure to pass your praise on—she’ll be delighted!
Major recruitment
I signed up with Major Recruitment in Bristol. I have been managed by Jade Ingleston. Over the past few months Jade has been amazing, always immediately replying and resolving any queries. Jade is very friendly and professional at all times and it shows through her work how dedicated and commited she is to fully supporting you.
I would definitely recommend Major recruitment and Jade Ingleston. Thank you!!
16 februari 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you so much for sharing your experience! We’re delighted to hear that Jade has been so supportive and responsive throughout your time with us in Bristol. Your kind words about her dedication and professionalism really mean a lot, and we’ll be sure to pass them on. We truly appreciate your recommendation and look forward to continuing to support you with any future opportunities!
THTH
I’ve had a great experience with Major Recruitment in Norwich. The team are friendly, professional, and very supportive throughout the whole process. Communication was clear, work was found quickly, and they matched me with roles that suited my skills and availability. I felt well looked after and would definitely recommend Major Recruitment Norwich to anyone looking for reliable agency work.
21 januari 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you for taking the time to share such a positive review.
We’re really pleased to hear you had a great experience with our Norwich team and felt well supported throughout the process. Clear communication, matching people with the right opportunities, and moving quickly when it matters are all things we take seriously, so it’s great to know that came through.
Thank you for choosing Major Recruitment and for recommending us. We truly appreciate it and we wish you every success going forward.
Antwoord van Major Recruitment
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with Major Recruitment. Our people are at the heart of everything we do, so it’s fantastic to know that comes across.
We really appreciate you taking the time to share your feedback!
Absolutely first class company
Absolutely first class company,all the staff very professional,found they were easy to talk too and found me the perfect job, big thanks to Kimmy and Lavinia
Thank you so much
Keith
16 januari 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you so much for taking the time to leave such a brilliant review, it really means a lot to us.
We’re absolutely delighted to hear you had such a positive experience and that Kimmy and Lavinia were able to support you in finding the perfect role. They’ll be thrilled to read your kind words. They are both fantastic at what they do and truly care about delivering a great experience.
Wishing you every success in your new role, and thank you again for choosing Major
You can't just sweep things under the rug.
I uploaded a review of this company in May 2025 and almost a year later it seems though my review has been reported for containing defamatory content. Upon trust pilot reviewing this, it was evidently incorrect.
Please mind this company will try remove negative reviews, evidently trying to hide any issues they may have as a company rather than resolve them. I would avoid this company at all costs.
15 januari 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you for your feedback. We’re sorry to hear that you feel this way, as this is certainly not the experience we aim to provide.
We want to be clear that we take all feedback – both positive and negative – very seriously. Reviews may be reported to Trustpilot if we believe they don’t meet platform guidelines, but we fully respect and accept Trustpilot’s independent decisions, as in this case. Our intention is never to dismiss concerns, but to ensure all feedback is fair and accurate.
Louise to the Rescue
I had the pleasure of being looked after by Louise throughout my recruitment process.
Louise demonstrated the utmost professionalism and diligence that you would hope to see in a recruiter, without forgetting to show compassion and greatly build up my confidence ahead of an interview.
As I had not been through a recruitment process in some years, I was nervous about what to expect, however Louise was there every step of the way, checking in and answering any questions that I had with respect, understanding and a (highly appreciated) sense of humour.
Not only did Louise fight in my corner, expressing that she was also there to find the right fit for the candidate, but she additionally displayed a great deal of care for my experience.
Louise truly deserves to be recognised as one of the most valuable and top-tier recruiters in the industry.
6 januari 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Wow! What an incredible review, thank you so much for taking the time to share your experience.
We're absolutely delighted to hear how positively Louise supported you throughout your recruitment journey. At Major, we pride ourselves on being genuine, passionate, and people-first, so it’s fantastic to see Louise recognised for not only her professionalism and diligence, but also for the compassion, humour, and confidence she brings to her role.
We’ll be making sure Louise sees this, she’ll be absolutely over the moon. Thank you again for trusting Major with your next step, and we wish you every success in your new role.
Wry good agency, good people to deal with
I signed up with Major Recruitment almost a year ago and they have been able to get me a job straight away.
I was directly in contact with Leanne and Gary and it always been a pleasure. When I started college Gary helped me and went to extend to get me a part time weekend job.
Very good agency to be sign up with
8 januari 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you so much for your really kind words Beata, we will pass these onto Gary and Leanne.
Good company to go work with highly…
Good company to go work with highly recommended?
8 januari 2026
Review zonder uitnodiging
Antwoord van Major Recruitment
Thank you for the great feedback, we really appreciate the recommendation!
We’ll take “highly recommended” as a big win… We’re always striving for 5-star experiences, and we’ll keep working hard to earn that extra star next time :)
Either way, thanks for choosing to work with Major Recruitment, it means a lot to the team.
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