Make Reviews 

Absolutely awful customer service.

I placed an order and manually entered my correct, current shipping address on their website. I have not lived at the address they ultimately shipped the package to for more than FIVE YEARS.

I never received the product.

After going back and forth with the company, they finally acknowledged in writing that when you use PayPal Express Checkout, PayPal can override the shipping address you typed into the merchant’s checkout form with an address saved in PayPal.

So they understand exactly what happened. Their checkout process accepted the correct address I entered, PayPal apparently replaced it with an old address, and the package went somewhere I haven’t lived in over five years.

And their solution?

No refund. No replacement. Too bad.

Even worse, their response tried to frame this as me simply “overlooking a saved default address.” That is incredibly dismissive. I DID NOT overlook entering my address. I specifically entered the correct address into THEIR shipping form.

If your website accepts a customer’s shipping address but your PayPal integration can override it during checkout, that is something customers deserve to be VERY clearly warned about. Instead, when something goes wrong, apparently the customer is expected to eat the entire cost.

I paid for a product.
I did not receive the product.
They have my money.
Someone at an address I haven’t lived at in years has the merchandise.
And the company refuses to refund or replace it.

The irony is that their own email explains exactly how this happened, yet they still refuse to take any responsibility or offer a reasonable resolution.

I gave them multiple opportunities to make this right. I wasn’t asking for anything outrageous—either send the product I paid for to the correct address I originally entered or refund me. They refused both.

If you’re ordering from this company using PayPal, CHECK YOUR SHIPPING ADDRESS AGAIN AND AGAIN, because according to their own customer service, PayPal can override the address you entered—and if your package goes to the wrong place, you may be the one left paying for a product you never received.

I would never purchase from this company again.

Having read the reviews here I was a little nervous but I was extremely impressed that within an hour the product had been despatched and a delivery time given by royal mail for next day. The product arrived first thing next morning (only ordered mid afternoon the day before), so less than 24 hours. All items ordered in excellent condition. Friendly communications via email with inspiration hub. So I'm very pleased and relieved 😅

If make.do products are as good as their customer service then my grandkids are in for a treat at Christmas.
After receiving the goods earlier than promised, I had a couple of queries about the order. The response was very quick, the communication was friendly and very useful. Everything was sorted in no time. Happy to buy from them again.

Pretty much the same issue as the previous comment. Order was sent incorrectly and never reached me. The tracking numer provided is not tracable. No way to contact the seller. Only getting automated responses

I’ve had an incredibly disappointing experience with Make.do and cannot recommend this company. Despite reaching out multiple times regarding an issue with my order, they have completely ignored my emails.

I detailed the situation in an email to them explaining how my package was returned to the sender due to a lack of notification about customs fees. This happened because they failed to provide my contact information to the local courier. Despite my efforts to resolve the issue, including contacting multiple couriers and explaining the problem to Make.do, they have gone silent and have not offered any resolution or refund.

This lack of communication is unprofessional and unacceptable. I expected much better customer service and support. If you’re considering ordering from Make.do, beware: if something goes wrong, you might end up dealing with it alone.