Maleskin.shop Reviews 

Apparently my order has shipped after an extended delay so will wait and see if it arrives and then will adjust my score.. still think I have been scammed

Placed order on the 1 June
No communication to say there was a delay with my order until I contacted them.
They emailed on 06/06/24 to say "I'm very sorry for the delay of your orders dispatch. We were expecting
delivery three days ago, however, I only received tracking details from
the brand this morning after chasing and chasing. I'm pleased to confirm
it will finally be out for delivery tomorrow and I will personally make
sure it ships immediately upon arrival."

Chased delivery again on 09/06/24 and had another response on 10/06/24
"Apologies for the extended delay, we did receive a delivery last week
but it was only half of the items originally ordered. The brand have
recently changed distributors and it's completely threw a wrecking ball
through their usually quick and smooth dispatch and tracking system.
They have confirmed the remainder of our shipment will be with us no
later than Friday. If you're happy to hang on a few more days that would
be wonderful, but I of course understand if your patience has run out."

Chased again on the 13/06/24 and got another response
"I'm very sorry but after several attempts
to contact the wholesaler, I keep being sent the same message that they
are still in production, but they don't have an updated time of when
they will be available I'm so sorry about this, It seems like the wait
is going to be longer. In light of this, would you prefer I go ahead and
issue a refund for your order for the time being."

Requested refund on 13/06/24 and now it is 18/06/24 and I am still waiting for the refund.

AVOID AVOID AVOID!!!!!

I would give 0 stars if I could. This shop is a scam and they claim the product(s) you have ordered are out of stock. Your will never receive a refund and they blocked me on Instagram and now you cant comment on their posts. I had to get my bank involved to be issued my money back.

This is a scam website they take your money and don't delivery goods. Stay Away. Do not reply to emails, phone goes directly to answer machine.

Avoid this shop!
All the products are out of stock most of the time and your order gets delayed by unknown amount of time.

Avoid this scam shop!
I ordered a product a month ago, and it has not arrived. I initially emailed them and they said they do not have the product in stock so would issue a refund, which I have not received either. I have since emailed multiple times and they do not reply. So, no product, and no refund! They are also trading under several other websites "Maleskin" "Maleskin Premium" "MMUK" "Mens Makeup" you can see all their terrible reviews on Trustpilot also, and I'm guessing positive reviews are fake?

Good price, excellent product very fast delivery

Absolutely shocking! Claim they are a small family business? Placed an order 2 weeks ago, was told they were awaiting stock from their supplier which is what the delay is. Was promised tracking information last Thursday - still nothing to date. They are selling products that they don’t have and quite happy to take your money. Isn’t this fraud?? Will be contacting bank for a refund and reporting company for fraudulent activity!! Seems from the reviews below, I am not the first person this has happened too!

Dont order from there. I bought revitalash from them end of March. After few apologetic emails with lost parcel excuses they stopped replying. The matter is with bank now and gonna report it further. Waste of space. Avoid !!!!

Just don’t use them.

This company is seemingly advertising its products without having them (likely copying product listings from a similar site)…if you’re lucky, they’ll then either collate lots and lots of orders together to buy them in bulk prior to sending your order (taking months to do so), or they’ll cheerfully just take your money and send templated emails that they’re being delayed from a supplier - if so, you run the risk they’ll then blank you, and not send your order / or refund it.

I wish I’d gone to an alternative supplier, and also wish I’d read these other reviews before submitting my order.

- after 2 weeks of waiting for the product, following the fact it was due today and they never responded, I decided to just go to my bank and report them for taking my money fraudulently. I received my money back in under an hour. Solved.

For anyone in the same situation, do the same thing.
The company will sink out of sight through debt that way, and do us all a favour!

Really wish I had scrolled through the comments before ordering. It states a good Trustpilot rating… can I now trust Trustpilot???? Email received to say order received. Tracked on shop app… still not dispatched 1 week later, the phone goes straight to voicemail no reply as yet from email. Shall contact bank regarding this. DO not use them!!!!!!!

I ordered a product on 25 April and I’m still waiting for it. I have communicated and been told it’s coming etc but it’s yet to arrive. I have now requested a refund but no response to date. I think this website advertises good discounts but they don’t have the stock that they seem to be selling. Don’t order from them.

Still waiting for my order after a “delay with stock” just like others have experienced
Update..5 weeks on I emailed them again and the product arrived within 4 days. I still give them a 1 star rating though

I ordered a mascara from this company at a good price. I did have to chase delivery but received a quick and very informative reply to my email, apologising for the unexpected delay and letting me know it would be posted 1st class as soon as possible. Communication was good.

URGENT: You all should read this.

This is truly a scam. This company is scamming people. Only the negative reviews are real, because theres truly no way that the positive ones are. Also notice how they start posting a bunch of random positive ones after the negative.

The reality is this: they never have products in stock. Everything is pretty much drop shipping basically, it is lot in their store/warehouse. They order everything in so that they don’t have to stock it, so when you buy you think you’re actually getting a real product that’s in the UK. You’re not!

They will always claim it’s not stock and you have to wait 1-2 weeks for delivery. THEN, they will waste your time and not even ship it, and send you a bunch of discount codes as compensation for the inconvenience so you can reorder with them. It has been over a month and I have not got my products. Going onto 5 weeks, each email is a different person saying something different.

Complete fraudsters. I’ve never had such a terrible experience. I’ll be demanding a refund immediately after this review.

DO NOT ORDER WITH THEM.

I found the product I wanted on this website and it was more reasonably priced. Had never even visited this site before but was impressed with what they had. Delivery was really quick and I will definitely use them again.

It’s good to order from and do business with an independent family company.
Orders well packaged and fast delivery.
Highly recommended.

This company is scamming people and take their money and NEVER REFUND your money as I didn’t receive my order and didn’t get refund back as I wish I read reviews before I place order . The lady named LUCY she is scammer and she email me ask for good review and offer £5 gift card with 25% offer of future product but she didn’t refund my money back one she didn’t answer to my 20 emails. Please don’t buy from this company as they breach the policy of Trustpilot. I try to get my money back from ClearPay.
ZERO STAR.
AVOID Please AVOID AVOID

I have placed multiple orders with maleskin. The website is very user friendly and products are priced competitively. I had a slight delay in delivery of my recent order and they were brilliant with communication and updates. I would recommended ordering skin care products from maleskin.

I recently purchased Aveda Color Control shampoo from Maleskin. The packaging of the product was pretty sturdy and leak proof. I have had bad experience with other e-commerce sites. But I absolutely loved my shopping experience with maleskin. There are always discounts available on different products and the brands they offer are not available on many sites.