Mamo Reviews 31

We used Mamo Pay as a payment solution for our UAE-registered business. Our account was suspended in October 2025 and all funds were frozen without prior notice.

After the initial six-month hold period passed, we requested the release of our funds. Mamo extended the hold to 540 days from the last transaction date, citing "material risk of chargebacks or regulatory exposure" — with no specific evidence, no chargeback claims disclosed, and no documentation provided to justify this decision.

We offered to submit our Emirates NBD and Stripe account statements to demonstrate our business is in good standing. This offer was not engaged with.
When we asked for clarification, Mamo stated they are "not able to disclose the specific risk assessments" behind their decision.

We have now filed formal complaints with Sanadak (CBUAE) under case reference CAS-274162-D8M8J0, and with the Dubai Financial Services Authority (DFSA). Legal action is also being pursued.

If you are a business considering Mamo Pay, be aware that your funds can be held for an extended period based on undisclosed internal assessments, with limited recourse available through the platform itself.

mamopay was my first choice when I started as freelancer till am now in my way to get My official license document
they was polite professional and helpful
when even they hold my account i was having trust on them that is due regulatory and I respect and respond to each question with reality..they check out and release the hold .it happens two times in 4 years and they are still my first choice...grown by faith and grown by mamopay thanks for all the team

J'ai fait un achat il ya 5 jours chez PROFIX FRANCE et depuis je n'ai rien reçu donc j'ai cherché et j'ai constaté que cette société étaiot fermée depuis septembre 2025. mais les paiements semblent toujours possibles donc ou je suis remboursé ou c'est une arnaque !!!
MARC

Very professional team and extremely helpful customer service. Thank you Khadeja for your support.

Great experience so far, no complaints. The support team is prompt and always ready to help out with any issues, which we've barely had anyway.

I had a very disappointing experience with Mamo.

Our business was onboarded successfully after their initial compliance review, and at that time our business model was clearly evaluated and accepted as non-risky. For several months, transactions were processed normally without any major issues.

However, suddenly our account was flagged as “risky” and the services were terminated without providing any clear explanation. What is most concerning is that our funds have been placed on hold for a minimum of six months, with a possibility of extending it up to 540 days. This creates a serious cash flow problem for businesses.

From our records, the chargeback ratio is very low — only three chargebacks in the last three months. In several cases we were not even notified in time about disputes, which prevented us from submitting evidence. Additionally, during their review process the compliance team asked mainly about failed transactions instead of successful ones, which does not accurately represent the actual nature of our business operations.

We operate with other well-known payment processors such as Network and Stripe, where our business has been running smoothly without any risk concerns. Because of this, the decision from Mamo feels inconsistent and lacks transparency.

I strongly believe payment providers should communicate clearly with merchants and give them a fair opportunity to explain transactions before taking such drastic actions.

I hope Mamo improves transparency and support for businesses in the future.

Seamless and easy to use!
I integrated Mmo Pay ino our webshop and it went smooth. Easy to use interface and I recommend Mamo Pay. The support is also quick and responsive.

Mamopay froze my withdrawals out of nowhere but still let me accept payments, then blocked my account a few days later. All the money I had collected was stuck with them, which was really stressful. They barely communicated and handling the situation felt completely unprofessional. I’ve used other payment gateways and never had anything like this happen. Dealing with them made running my businesses feel impossible, and honestly, I wouldn’t trust them with a single dirham again.

We recently onboarded SDL Platforms with Mamo, and the experience has been refreshingly professional. Unlike many gateways that rely solely on automated algorithms, the team at Mamo—specifically Khadija—took the time to actually understand our business model and historical data.
​They were willing to have an open dialogue about our reserve structure and adjusted our terms to reflect our actual performance rather than just industry benchmarks. While we are in the early stages of our working relationship, the level of advocacy and transparency from their support team has been unparalleled. Highly recommended for businesses looking for a partner that values data over stereotypes.

The integration turned into a deeply frustrating ordeal, with little to no support from the team. Support vanished after full payment was made, as if we no longer mattered. We were left to figure everything out alone, and despite repeated attempts to reach out across multiple platforms, silence stretched on for weeks. Contact only resumed recently, followed by a string of shifting excuses.

Processing was slow and I was charged transactions fees even though the transaction didn't go through, tried to reach out to their customer service but all I got was their ai chatbot

So far, I am having amazing experience with Mamopay, they offer much better service and payment rates compared to competitors like Stripe and PayPal.

Their support team is top notch and always helpful, I would like to mention Khadija, she is very kind and helpful and she helped out small business onboarded.

One thing that makes MamoPay better is that they offer humanly experience on their platform. There is always a human behind screen to help you navigate

The platform itself shows promise and appears designed with modern users in mind, which is why the experience was disappointing overall. When issues came up, support responses were slow and often vague, requiring repeated follow-ups to get basic clarity. Resolution timelines felt unpredictable, making it difficult to rely on the service for time-sensitive needs. While the interface looks polished, reliability matters more than presentation, and that reliability wasn't there when it counted. With more dependable support and clearer communication, This could be a solid product, but as a customer, the experience fell short of what was advertised.

I don’t think there’d be any other customer service much worse than this! Even when your payments were delayed, you still have the right to be respected, not be talked down to and be rude!

I highly recommend Mamo to anyone trying to find the perfect tool for easy, efficient and seamless payments for their small business. Mamo's customer service is one of the best I've dealt with - fast, helpful and very solution-driven.

By far the best experience I've had. They make collecting payments and managing my small business extremely easy and with very good rates. Most importantly, they *listen* to their customers. When I provided feedback, their CEO personally reached out and expressed appreciation and within a few days, the improvements on their platform had been made.

I recommend Mamo to anyone in the region looking to get their business up and running quickly.

Great product with excellent service and support, the company and people go the extra mile to make sure that the concerns are resolved. Have been a regular user of the services since the early days of the company and continue to do so on a daily basis.

We have worked with Mamo team and used their product for quite a few years now. We have always had a great experience: consistently good digital service meets real human contact with great people when needed! Thank you...

Having previously been with Stripe, I came across Mamo when simply looking for a local payment gateway provider. Having realised it's so much more, I signed up in 2023 never looked back. Mamo has come in clutch so many times for me. Being able to use it like a bank account, when my actual bank account was giving me a hard time. Cash back rewards have been super helpful for my low margin business, customer support has been rad (the two times I needed help) and it just works. My customers haven't had any issues and I've been stoked on every update. 100% recommend you try 'em ✌️

User friendly dashboard but more importantly the back end support is efficient and always available to help.