MyFatoorah Reviews 

**Extremely disappointing experience with MyFatoorah — funds still withheld after 180 days**

I am writing this review because I believe other customers should be aware of my experience with MyFatoorah and how my funds have been handled.

MyFatoorah decided to **hold my funds** and informed me that they would be released after a period of **180 days**. Although this was obviously a very long time to have my money unavailable, I accepted the situation and decided to wait, trusting the timeframe communicated by the company.

During the entire 180-day period, I did **not receive any dispute, chargeback, or customer claim** related to these funds. There was no dispute that I was made aware of, and I received no valid explanation during this period that would justify extending the hold beyond the timeframe that MyFatoorah itself had communicated.

I waited patiently for the full 180 days.

Now, however, **183 days have passed**, meaning that the 180-day period has already expired, and MyFatoorah is still refusing to release my money.

This is the part that I find completely unacceptable.

If a company tells a customer that their funds will be held for 180 days, then after those 180 days have passed, the reasonable expectation is that the funds will be released — especially when there are **no disputes or outstanding claims** against those funds.

Instead, after waiting for more than six months, I am still being forced to chase the company for money that belongs to me.

What makes the situation even more frustrating is that I respected the timeframe they gave me. I did not complain throughout the 180 days. I waited. I gave the company the time it requested. I simply expected them to honor the timeframe they communicated.

But now that the 180 days have passed, I am being told that my funds still cannot be released.

**So what exactly was the purpose of the 180-day waiting period if the funds can still be withheld after that period has expired?**

This is not simply a matter of a payment being delayed by a few days. We are talking about **more than six months during which my money has been unavailable**, followed by the refusal to release it even after the stated 180-day period has ended.

I understand that payment providers may sometimes need to conduct risk reviews or protect themselves against disputes and chargebacks. However, if that is the reason for holding funds, there should be clear communication, transparency, and a reasonable process. Customers should not be given a specific timeframe and then be left without their money even after that timeframe has expired.

I have received **no dispute during these 180 days**, and I have not been provided with a satisfactory explanation as to why my funds are still being withheld on day 183.

From a customer's perspective, this is extremely frustrating and disappointing.

When a financial service provider holds a customer's money for 180 days, that already requires a significant amount of trust and patience. When the customer waits the entire period and then discovers that the money is still being withheld, it completely undermines that trust.

At this point, I simply want MyFatoorah to provide a **clear, transparent explanation** and release the funds that are owed to me.

I believe companies should be accountable for the timeframes and conditions they communicate to their customers. If 180 days is the stated period, then customers should not have to continue waiting indefinitely once those 180 days have passed.

**183 days have now passed. There were no disputes during the 180-day period. My funds are still being withheld.**

In my opinion, this is **completely unacceptable and extremely poor customer service**.

I am very disappointed with the way MyFatoorah has handled this situation. After more than six months of waiting, I expected nothing more than for the company to honor its own stated timeframe and return my money.

Unfortunately, based on my experience, I **cannot recommend MyFatoorah** to other businesses that expect reliable and transparent handling of their funds.

I sincerely hope MyFatoorah resolves this matter immediately and releases my funds instead of continuing to extend a situation that has already gone on for far too long.

Horrendous experience - withheld funds for months without clear explanation. Support just copy and pasted generic response, do not use if you are looking for a reliable processor.

This has been by far the worst payment processing experience my company has had. Funds legitimately owed to our business have been withheld with no clear justification. Weeks of correspondence have produced no concrete explanation and no resolution — just repeated generic, copy-paste responses from support, and escalation requests that go nowhere.
If you're a merchant relying on MyFatoorah for settlements, be prepared for long, unexplained delays and near-impossible access to anyone who can actually make a decision on your account. For a business where cash flow matters, this kind of unpredictability is a serious risk.
I've raised a formal dispute (case reference: [your case/reference number]) regarding a settlement withheld since [date], and despite multiple follow-ups, there has been no meaningful movement. I would strongly caution any business, especially in higher-risk categories, before relying on MyFatoorah as your primary payment gateway.

A complete scam payment gateway. At first, they are going to be very friendly & once you start accepting payments they are going to place hold on your payments and ask for customer proof, chats and stuff. Even if you provide everything (even if the proofs are signed by president himself) their super lazy support will not even reply you for months and mind you that your payments are still on hold. You will keep opening new tickets and ask for update but nothing. Never signup with these guys. They are fraudsters.

Amazing service and great communication throughout. The salesperson got everything sorted for me, and I had access within just one day. The best part, which I honestly didn't expect, was getting a follow-up call from my account manager after my third transaction just to make sure everything was running smoothly. Really appreciate that level of care. Huge shoutout to Maaz for making it all happen!

Idk who they are but they decided to charge my CC out of the blue, definitely a scam.

Extremely disappointing experience.

I have been completely ignored by support while my funds are being held without any clear reason. Despite submitting all the required documents promptly, there has been no response and no resolution.

This is seriously impacting my business operations. Being left without access to funds for days, with zero communication, is unacceptable and highly unprofessional.

I expected reliability and support, but instead I’m facing delays, silence, and unnecessary financial pressure.

Would not recommend if you rely on timely payments and proper customer support.

Their one of team member contacted me on WhatsApp after my sign up. They tookDocuments from me Almost 2 weeks ago. and everyday i ask for update and they don't reply even on email or WhatsApp.

Used it to Pay my bill without any issue.

I don’t even know them, they try to remove 90 pounds from my bank account, genuinely believe my bank account is been compromised now, because I don’t remember registering with them, they are scam

I joined MyFatoorah and paid the setup fees. During onboarding, their replies were very fast. But once I started processing payments, they began holding my payout of over 10,000 AED for weeks without any clear explanation.

Every time I contact them on Instagram, they say they will get back to me, but they never do. Now, they just leave me on read. I wish I could share screenshots here to show the poor communication.

Because of this, I cannot pay my suppliers or fulfill my customers’ orders, which is already putting my business at risk. If my funds are not released immediately, I will have no choice but to take legal action and sue.

This whole situation feels unprofessional and misleading—almost like a scam. I trusted MyFatoorah as a verified payment gateway, but right now, they are showing the opposite.

Avoid it like the plague - it is used by scam artists as a way to rob people. This site offers no controls or reviews of suspect transactions. They take zero responsibility on the merchants they accept. This site should be blocked by banks from doing any transactions

very bad service no one is replying not even in chat neither in WhatsApp i m waiting for 5 days slow service

I don’t know this company and they have been charging Money from my cc

Jeres navn bliver brugt til at svindle, jeg har mistet 6000 euro til VOURTEIGE Poul Miller financial analytiker
30 Stamford st London SE1 9 l Q, United Kingdom
Hvad kan der gøres ved det?
Aksel Larsen DK

Absolute scammers stay away paid $262 dollars to open my account stay away the refused to give it me back

I paid 3,500 AED to activate my account. They took the money and disappeared. They didn't activate it and No one is answering my emails. Scammers stay away

This is a scam company, be aware! They took your money and never answer your questions! I paid them $100 to activate payment gateway in my store, they didn’t it activated and didn’t refund me the money!!!

Deactivate all Webhosting Accounts !
After 1 year of working suddenly they email us :

your business activity is file sharing and web hosting. Which are prohibited as it is risky and unrecommendable, So we are deactivating your account.

also they don't reply on email / whatsapp / facebook !

Jeg må fraråde enhver kontakt med MyFatoorah. Har netop oplevet at de forsøgte at hæve et større beløb på min konto, som må være hacket. Heldigvis krævede min netbank en engangskode fra mig, så jeg på den måde opdagede svindelnummeret.