I bought two fragrances from them for the first time. When I received my order, I found that they were authentic and smelled great. Jhames from customer service was exceptional. Yes, my order was dela... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is the tackiest company. Bought some perfumes. One box damaged. Bottle leaking and no spray nozzle. You would think this would be easily rectified. No. Sent photos!! Nothing happened. Requ... Toon meer
Bedrijf heeft geantwoord
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Toon meer
Bedrijf heeft geantwoord
I like the prices which keeps me from giving them a 1. Their service after they have your money is awful. They show a timer that tells you if you purchase within that time it still ships today. My ord... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contactgegevens
1701 East Elizabeth Avenue, 07036, Linden NJ, Verenigde Staten
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,3
Gemiddeld
240 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Its great communication
Its great communication, fast response, and perfect packaging
30 januari 2026
Review zonder uitnodiging
Antwoord van Maple Prime
Thank you for your positive feedback on our fast communication and great packaging. We look forward to serving you again in the future!
Good products just a lil iffy on orders
23 januari 2026
Review zonder uitnodiging
Antwoord van Maple Prime
Thanks for your feedback! We’re happy you enjoy our products and are always working to make ordering easier.
These people suck at shipping
These people suck at shipping. It’s been 11 days since I paid for express shipping and the items I ordered are still sitting in their warehouse somewhere
22 januari 2026
Review zonder uitnodiging
Antwoord van Maple Prime
We’re truly sorry for the frustration this situation has caused and understand how disappointing this experience must have been.
We apologize if our shipping expectations were not communicated clearly. Expedited shipping affects the delivery transit time only (reducing it from our standard 5–8 business days to approximately 2–3 business days once shipped), but it does not change the item processing time prior to shipment. We understand how this can be confusing, and we’re sorry for any misunderstanding.
We have already reached out to you directly to review this situation, explain the delay, and offer compensation, as we genuinely want to make this right for you. Your experience matters to us, and we never want a customer to feel overlooked or misinformed.
Please feel free to reply to our emails at any time so we can continue assisting you and find a resolution that works for you. We truly care about our customers and are committed to providing better service.
— Maple Prime Support Team
The Product Is Amazing
The Product Is Amazing, But What I Didnt Like Is That I Paid For Something And It Took Forever To Get Here
26 december 2025
Antwoord van Maple Prime
Thank you for your feedback, and we’re really glad to hear you loved the product! We’re truly sorry about the long delivery time and understand how frustrating that can be. Shipping delays can sometimes happen with carriers, especially during busy periods, but we know that doesn’t make the wait any easier. We appreciate your patience and your support, and we hope to provide you with a faster and smoother experience next time.
The perfume is as expected at a very…
The perfume is as expected at a very good price
26 december 2025
Antwoord van Maple Prime
Thank you for your kind review! We’re glad the perfume was exactly as expected and offered at a great value. We look forward to serving you again.
The cologne was authentic
The cologne was authentic, delivery was ok 9 days during christmas time
24 december 2025
Antwoord van Maple Prime
We really appreciate you sharing your experience! We’re happy everything arrived safely and within a reasonable time during Christmas. Thank you for choosing us!
Lots of top sellers at Great prices
11 januari 2026
Review zonder uitnodiging
Antwoord van Maple Prime
We truly appreciate your feedback! We’re happy you enjoyed the selection and pricing, and we look forward to serving you again soon.
Not the scent I thought it was
I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance..
Its tolerable but the scent I was smelling on him was more of a amber musk .. IDK..ill see him & let him sample this.. who knows my chemistry is different then his..
Overall I had a great experience with this company... Im sure I will re-order again..
Reason I like places that offer samples
20 december 2025
Antwoord van Maple Prime
Thank you so much for sharing your experience and for your kind words about our company — we truly appreciate it! Fragrances can definitely smell different from person to person due to individual skin chemistry, so your point about trying it on him again makes total sense.
We’re really glad to hear you still had a great overall experience with us, and we truly appreciate your openness and understanding. If you ever have questions or would like recommendations or samples to help find the perfect match, our team is always happy to help. We look forward to serving you again!
So happy about my purchase
So happy about my purchase. I've been looking for this perfume over a year and to finally find it at a fair price is unbelievable. I'll be coming back for more.
7 januari 2026
Review zonder uitnodiging
Antwoord van Maple Prime
We’re thrilled you found the perfume you’ve been searching for! Thank you for your kind words. We can’t wait to have you back for more.
Textbook perfect transaction
24 december 2025
Antwoord van Maple Prime
Thank you so much! We’re happy to hear everything went smoothly and truly appreciate your support.
Delivery very slow
I ordered Dec 5th. The perfume has shipped, but I have not received it yet. If this perfume shipped from a foreign country then the information should have said it would not be received for 5 wks instead of "it will ship within 2 wks. I purchased the perfume from a retailer to have it for Christmas. I will keep the shipment fir myself. A very sobering experience.
24 december 2025
Antwoord van Maple Prime
We’re very sorry for the frustration and delay, especially since you were hoping to receive this in time for Christmas. Once the carrier marked the package as lost, we reached out and processed a full refund for you right away.
While shipping delays are outside of our control after the carrier receives the package, we truly regret the experience and appreciate your feedback, as it helps us improve our service and communication moving forward.
Antwoord van Maple Prime
Thank you for sharing your feedback! We apologize for the longer than expected shipping time and appreciate your patience throughout the process.
Shipping was delayed
I was notified when my item was back in stock so I could place my order. Shipping took longer than expected, but I finally received my item after 3 weeks.
23 december 2025
Antwoord van Maple Prime
Thank you for your feedback! We’re glad your item arrived safely and appreciate your patience with the shipping delay. We hope you enjoy your purchase!
Great experience
Great experience. Called and spoke to a representative to verify product, very helpful. Fast shipping, great price, product as advertised.
23 december 2025
Antwoord van Maple Prime
We’re glad our representative was able to assist you and that you were happy with the pricing, fast shipping, and product quality. We truly appreciate your support and look forward to serving you again soon.
Antwoord van Maple Prime
Thank you for taking the time to leave a review! Look forward to serving you again.
I received my Mugler Alien Man Mirage…
I received my Mugler Alien Man Mirage (limited edition) and i confirmed it’s authentic as well. Thanks a lot
22 december 2025
Antwoord van Maple Prime
Thank you for your feedback! Your support means a lot to us.
This site is trust worthy.
28 december 2025
Review zonder uitnodiging
Antwoord van Maple Prime
Thank you for your review! We appreciate your trust in Maple Prime.
I placed an order 15 days ago and I…
I placed an order 15 days ago and I still haven't received it, and it doesn't give me the refund option, very bad service
30 december 2025
Review zonder uitnodiging
Antwoord van Maple Prime
We’re very sorry to hear about the delay and understand how frustrating it is to be waiting this long for your order. That’s certainly not the experience we want for our customers.
We’re glad we were able to reach out to you directly so we can review your order and provide the best possible solution. While shipping delays can sometimes occur with the carrier, we always want to make sure our customers are supported and taken care of when this happens.
Thank you for bringing this to our attention and giving us the opportunity to assist you further. Your satisfaction truly matters to us, and we’re committed to resolving this for you as quickly as possible.
Second time I order from here and my…
Second time I order from here and my perfume gets lost. I asked for a replacement of my Burberry London and I still haven’t received it. I would rather pay full price at the store and not have these issues. I do not recommend maple prime.
4 december 2025
Antwoord van Maple Prime
We’re truly sorry for the frustration this situation caused, and we completely understand why this would be upsetting — especially after experiencing delivery issues more than once. That’s not the experience we want for any of our customers.
We’re glad we were able to connect with you directly and review your case, and that we could reach out to provide a solution to move things forward. While shipping delays or losses can sometimes occur with carriers, we always want to make sure our customers are taken care of when something goes wrong.
We appreciate you bringing this to our attention and giving us the opportunity to assist. Your feedback is important to us, and we’re continuously working to improve both our service and delivery experience.
Bad packing, maybe watered down?
The price of the bottle is cheaper than anywhere else (Usually around 130 instead of 50). I have actually smelled this at a fragrance outlet store and it smelled different than the one I received. It's almost alcoholed down. The color is off, it's lighter than the picture and the one I have seen in real life. The bottle was opened inside the box and had a leak. Though they did have a paper that was sprayed in the box. It was literally soggy, they sprayed it way to much.
The smell is good, but the first notes are overpowered by alcohol and the perfume store smell you get when you walk in. I think that's do to the "watering down" that might have happened. Other than that the middle and after notes are amazing.
20 december 2025
Review zonder uitnodiging
Antwoord van Maple Prime
Thank you for taking the time to share such detailed feedback — we truly appreciate it. We’re very sorry to hear about your experience and that the product did not meet your expectations, especially regarding the packaging, leakage, and how the fragrance performed compared to what you’ve tried before.
We want to assure you that we only sell authentic products and we would really like the opportunity to review this more closely and make things right for you. Occasionally, issues during transit (such as temperature changes or handling) can affect packaging and even the initial spray experience, but a leaking or opened bottle is definitely not the experience we want any customer to have.
Please reach out to our customer support team directly with your order details and, if possible, photos of the item you received. This will allow us to verify what happened and offer you the best possible solution, whether that’s a replacement or another form of resolution.
Your satisfaction is very important to us, and we’d truly appreciate the chance to assist you further.
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