I bought two fragrances from them for the first time. When I received my order, I found that they were authentic and smelled great. Jhames from customer service was exceptional. Yes, my order was dela... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is the tackiest company. Bought some perfumes. One box damaged. Bottle leaking and no spray nozzle. You would think this would be easily rectified. No. Sent photos!! Nothing happened. Requ... Toon meer
Bedrijf heeft geantwoord
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Toon meer
Bedrijf heeft geantwoord
I like the prices which keeps me from giving them a 1. Their service after they have your money is awful. They show a timer that tells you if you purchase within that time it still ships today. My ord... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contactgegevens
1701 East Elizabeth Avenue, 07036, Linden NJ, Verenigde Staten
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,3
Gemiddeld
240 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Very happy overall with the shopping…
Very happy overall with the shopping experience. Shipping was fast and the perfumes were well packaged.
24 november 2025
Antwoord van Maple Prime
Thank you so much for your kind feedback! We’re happy to hear you had a great shopping experience and that your order arrived quickly and well packaged. We truly appreciate your support and hope to serve you again soon.
This has not shipped and ordered a week…
This has not shipped and ordered a week ago
17 december 2025
Review zonder uitnodiging
Antwoord van Maple Prime
Hello,
Thank you for your review. We’ve verified your order and would like to clarify that the product you selected is sourced from a specific supplier and is advertised on our website with an estimated shipping timeframe of 1–2 weeks.
Based on this timeframe, your estimated shipping date is set for December 26, 2025, at the latest. We apologize for any confusion this may have caused and understand how important it is to have clear expectations.
If this timing was not clear at the time of purchase or is not convenient for you, please feel free to reach out to our support team. We truly appreciate your purchase and will do our best to further assist you in any way possible.
It took little bit long but the…
It took little bit long but the packaging and the product is perfect!
3 december 2025
Antwoord van Maple Prime
Thank you so much for your feedback! We truly appreciate your patience, and we’re glad to hear that the product arrived in perfect condition and that you were satisfied with the packaging. We’ll continue working to improve delivery times while maintaining the quality you experienced. We hope to serve you again soon!
Swiss Arabian Vanilla 01 is lovely
Swiss Arabian Vanilla 01 should display a cautionary disclaimer "Known to induce feral behavior among husbands". I own several fragrances, but this one is special. It is sweet, floral, and warm. My husband always notices when I wear this one over other fragrances in my collection.
25 november 2025
Antwoord van Maple Prime
Thank you for your fun and detailed review! We’re delighted to hear how much you love Swiss Arabian Vanilla 01; it sounds like it truly makes an impression.
5 stars
Shipping and delivery were both super quick and my item arrived safe!! will be buying from here again :)
2 december 2025
Antwoord van Maple Prime
Thank you for your wonderful feedback! We’re thrilled to hear that your order arrived quickly and safely. We can’t wait to have you shop with us again soon!
I haven’t received my order
26 november 2025
Antwoord van Maple Prime
Hi Ronald,
We sincerely apologize for the inconvenience you experienced with your order. Due to carrier-related delays, your shipment took longer than expected, but we’re glad we were able to connect with you and resolve the situation.
Thank you very much for your patience and understanding. We truly appreciate it.
I am very happy to get quality products…
I am very happy to get quality products at good prices. Service is also very efficient.
1 december 2025
Antwoord van Maple Prime
We’re delighted to hear that you’re happy with both the quality of our products and our service. Your feedback means a lot to us and motivates our team to keep providing the best experience possible.
Order came fast and in super cute gift…
Order came fast and in super cute gift wrapping!!
13 december 2025
Review zonder uitnodiging
Antwoord van Maple Prime
Thank you for your wonderful feedback! We’re so happy to hear that your order arrived quickly and that you loved the gift wrapping. Your kind words mean a lot to us!
Great Business, Treats Customers well
There was an issue with my original order (most likely the couriers fault) that Maple Prime still handled professionally and made the situation right immediately. Very good customer service.
28 november 2025
Antwoord van Maple Prime
Thank you so much for your kind words! We’re glad we could resolve the issue quickly and provide a positive experience for you.
My order was not delivered and…
My order was not delivered and cancelled when it came to finl stage of delivery.
27 november 2025
Antwoord van Maple Prime
Hi Herschel,
We sincerely apologize for the inconvenience with your order. Unfortunately, Amazon Shipping returned the package to the sender, and this was outside of our control. As a resolution, we have already processed your refund.
Please feel free to reach out to us directly — we’d be more than happy to assist further and offer compensation for this inconvenience. Your satisfaction is very important to us.
I received the exact items that I…
I received the exact items that I purchased and the shipping to delivery speed was amazing!
26 november 2025
Antwoord van Maple Prime
Thank you so much for your feedback! We’re thrilled to hear that you received exactly what you ordered and that the delivery was fast. We truly appreciate your support and look forward to serving you again!
The item that I ordered was delivered.
5 november 2025
Antwoord van Maple Prime
Thank you for your review! We're glad to hear your order was delivered successfully.
I still don’t have the items I ordered…
I still don’t have the items I ordered and have had zero updates on when it will arrive.
3 november 2025
Antwoord van Maple Prime
Hi Astrid,
We’re very sorry to hear your order was delayed. We have reached out to offer further assistance, and we’ll make sure to compensate you for this unexpected delay from the carrier. We truly care about our customers’ experience, and even though some situations are outside of our control, we are committed to making this right for you.
The product came in shortly after I…
The product came in shortly after I purchased, price was very reasonable. I like the smell.
3 november 2025
Antwoord van Maple Prime
Thank you for your feedback! We’re glad the product arrived promptly and that you’re pleased with both the price and the scent.
Every thing was as planned and my…
Every thing was as planned and my merchduse arrived mostly on time and in good condition
3 november 2025
Antwoord van Maple Prime
Thank you for confirming delivery. We appreciate your feedback!
Great Price!
I received my product with good timing, it smells amazing and the price was on point!!!
22 september 2025
Antwoord van Maple Prime
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived on time, that you’re loving the scent, and that the price hit the mark for you. We truly appreciate your support and hope you enjoy your product!
Antwoord van Maple Prime
We’re truly sorry for the frustration this delay has caused. We completely understand your disappointment, and this is not the experience we want for our customers.
We’ve already sent out a replacement for you, and the tracking is now updating. You should see movement shortly.
Again, our sincere apologies for the inconvenience. We care deeply about your experience and are committed to making this right. If there’s anything else you need, we’re here to help.
First use of maple prime, thoroughly impressed
Great prices on products, shipping time was quick, site was easy to navigate. For my first time using maple prime I have to say I was impressed.
28 oktober 2025
Antwoord van Maple Prime
Thanks so much for the awesome review! We're really glad you had a great first experience with Maple Prime. Hope to see you back again soon!
Fast shipping
27 oktober 2025
Antwoord van Maple Prime
Thank you for your feedback! We’re happy to know your item arrived safely and that you were pleased with our fast shipping.
Everything was packaged well
Everything was packaged well. Actually arrived earlier than expected.
20 oktober 2025
Antwoord van Maple Prime
Thanks for your review! We’re thrilled you had a great experience with our shipping
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