Mappin & Webb Reviews 

I had a lovely time at Mappin and Webb Cambridge this week. The staff were super friendly and Kieran is so cute! I will be coming back to see him, a lot.

I could not be more happier, and appreciative with the expierience provided to me by the Regent's Place store. The staff were incredibly helpful, patient and also knowledgeable, taking time to understand my needs and assist me in purchasing the right gift.

Had 5 watches ROLEX on order from this shop at Bluewater
1 come in after about a year. Went over paid and collected it brilliant service
Popped in the again today to ask what’s happening with the other 4 to find out they only have 1 on order
The order for all five were put in early 2023 and we have popped in over the last couple of year to say hello and any update. Today to be told they can’t find the orders for 2 on order. Said they will place the order again. Very very disappointed would never trust these again.

went for my first meeting today with Bryan at the Manchester Store on St Ann Street to discuss registering an interest for a Rolex.

Have a great experience, all the staff were very friendly and Bryan was very knowledgable on the 2 models we discussed. Would highly recommend .

Good strong hand squeeze off the doorman so i knew i was in good hand 😂😂

KATE KATE KATE...TOP CLASS.

From my entrance to service by Kate till my exit.

100% top class service. Professional befitting Mappin and Webb.
My Thanks.

Purchased a pre owned watch online, they took payment and I got a confirmation email. Called 2 days later as no correspondence, told it would be there next day. Still no watch another 2 days later only to be told they had sold it to someone else and basically tuff! Then took a whole week to refund the money. Don’t waste your time dealing with these clowns

Luke Ralston at the Buchanan Street Glasgow branch is a fantastic sales associate. Luke made my purchase of a gorgeous Messika necklace feel very special. The team in the store were very kind and attentive. We will definitely buy from Luke at Mappin and Webb again. Thank you 😊

Highly recommended for anyone looking for quality and exceptional customer service when purchasing a watch or jewellery
I will definitely be returning.
Keith and his team provide an outstanding level of personal service. It's rare to find a store where you feel genuinely cared for, and Mappin & Webb Kingston delivers this in spades.

I took am Omega watch for repair to Mappin & Webb Kingston-upon-Thames. It had to be sent off to Longines Omega, who took an awfully long time to repair it, over eight months, repeatedly ordering a watch-case from Switzerland, which repeatedly turned out to be the wrong one. Becky Slough of the Kinston branch did an excellent job of chasing them and keeping me in the picture. She also negotiated a reduction in the repair fee. I was glad to have such a person as Becky on my side and it made me glad I had not taken it to another retailer.

I placed an order for a product that was in stock with next day delivery. It did not turn up.
I tried online chat and was #1 in the queue for ages, so I phoned and was advised to try the chat (which was not working). I remained #1 in phone queue for 10 minutes until it hung up on me. I emailed customer services, and got an automated response and they would respond to me within 5 days. Eventually I got through to someone on WhatsApp who explained they had delayed the order due to quality issues without informing me. I ordered this as a gift, it will not be here in time for the occasion so I have cancelled. AWFUL CUSTOMER SERVICE. Note, 1 star reviews for this company now at 10%. I expected better, AVOID.

Excellent Service from the Chester Store
Faultless

visited the regent street store and Ayah made us feel so relaxed, was very helpful and love my new watch.

Happy 250th Birthday Mappin & Webb! Also congratulations on a beautiful Manchester store in Saint Annes Square.
I’m most impressed by your great selection of staff.
Shout out to Jayson Burns, masterclass in courteous informed and tailored service. Always makes the experience so much better.
Definitely a store you must see and experience.

The worst experience I have ever had, invited in for a consultation to essentially be told to jog on…

Hands down the best jewellery shopping experience I’ve ever had. From the moment we called to enquire, Nafizur Rahman went above and beyond to source the ring in my size and kept us updated every step of the way. When we arrived, my family and I (there were quite a few of us!) were welcomed so warmly and made to feel incredibly special. We were offered a drinks menu to choose from and even had our rings professionally cleaned by a lovely colleague (apologies I didn’t catch her name), which added such a thoughtful touch to the visit.

I am absolutely in love with the wedding ring I purchased and cannot wait to wear it every single day.

I got my first Rolex (Root Beer GMT) from Mappin & Webb just last month while staying at Gleneagles. I am very happy with my purchase. I recommend them to everyone unreservedly. Great location, great shop, great watches, great people, and a great experience. Special thank you to the staff for making it happen.

Visited the Glasgow store, I got the VIP treatments, Christa and Wendy were amazing made my day so special, I went in for a watch and came out with a watch and ring, can't thank the girl's enough, I felt like a queen for the day, i highly recommend a visit, they really do look after you, also thanks to Fiona for arranging my appointment and getting the watches in for me

Bought my second watch from mappin and web in glasgow.after 3months the watch is faulty they sent it to Tudor for repair it came back worse .it was 5 mins out Wen I sent it now it's 8mins out I have video proof off this but yet they say nothing is rong with the watch.they will not replace it now I'm stuck with a £4000 faulty watch.seems after they take your cash they take your enjoyment away from such an expensive purchase to enjoy it.will never be back in the store off Glasgow mappin and web again.its in the hands off my solicitor I'm taking this all the way to court.after only 3 month off purchases this has left me scunnered.there not who they make out to be .they would rather go down the repair rout 3 times that would probably take up the best part off a year and ignore your enjoyment of such an expensive purchase and not do right by there customers and take that enjoyment away after they take your cash.i went back and bought a second watch thinking I was buying with confidence and peace off mind if anything goes rong .and after only 3 months I'm left feeling let down and scunnered by this store.im still within my consumers rights and Wen I mentioned this to a manger Lorna I barely got the words out off my mouth to finish wat I was sayn and she couldn't say it fast enough that she has 3 times to repair not taking the customers enjoyment into consideration and going straight for that option.it's evident that soon as they have your cash there not interested in your enjoyment off a nice time peice .gray market tactics from a store like this and leaves me scunnered.the watch will be going on utube soon to show wat is rong with it and let others know wat there up against.i have been advised not to do this for the time being .yes I was treated the same offered champagne a beer the lot VIP treatment to the highest level.but wait to you go back with a genuine problem I can a sure you youl have a different experience if you dare ask for a replacement or refund after only 3 months.i can under stand if it was over a year but 3months is not exceptibile.

My last review 3 days ago - APPALLING CUSTOMER SERVICE - still holds! I emailed the address suggested in the reply, and still absolutely nothing! It has been nearly 4 weeks since ordering a silver frame and I have absolutely no idea when I will actually receive it !!!
UPDATE - 17.7.25 - still no emails - I’ve already contacted you on the suggested address - the order number is GBM1021658
UPDATE - 18.7.25 - still no frame and no email replies ….what do I have to do?!!
UPDATE - 19.6.25 - still nothing ….

Took my watch (Jaeger le Coultre) for repair, required a replacement spindle and crown. Watch worked well apart from that. Estimate came back at £3410 with complete refurbishment, which wasn't required or wanted, and it'd take a year. They wouldn't do the simple repair without the full refurbishment at that huge cost. Therefore took the watch to a local watchmaker instead, full service and repair £85. Not impressed, and feel this verges on blackmail. This whole saga took 6 months before I got my watch back.