I ordered a personalised star map with the date of our wedding night and it was absolutely perfect. The print quality is fantastic and it looks beautiful in the frame. Delivery was much quicker than e... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Lovely quick and easy site to use, quick delivery and wonderful Star map for our daughters 1st wedding anniversary present
Bedrijf heeft geantwoord
Arrived promptly, the map is nice but very disappointed with the frame. It looks and feels really cheap quality. I was expecting much more to be honest. I've looked at the prices of frames and this is... Toon meer
Bedrijf heeft geantwoord
The fastest delivery ever, well packed including plastic cover on the frame. Unfortunately the wooden frame wasn’t of the best quality so I would suggest just buying the print if you’re looking for a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Personalised Night Sky Star Maps From Our UK Website, Fast Delivery & UK Support 7 Days a Week. Buy Your Personalised Star Map Gift & Customise online. Live chat, Freephone & Fast Email Reply Support
Contactgegevens
W2 Business Centre, Wellington Street,, CF11 9BE, Cardiff, Verenigd Koninkrijk
- 08000 23 54 52
- support@mapsformoments.co.uk
- mapsformoments.co.uk
4,2
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was very disappointed in the quality…
I was very disappointed in the quality of the map and especially the frame .... I am sorry to post a less than good review
18 november 2024
Good experience with really fast…
Good experience with really fast delivery. Only negative did not respond to email about an address change
11 november 2024
Antwoord van Maps For Moments
Thank you for your review, Elita! We're glad to hear you were happy with the overall experience and the speed of delivery. After checking our system, it seems the email you mentioned may have been misdirected, unfortunately. Please don’t hesitate to reach out if there’s anything further we can assist you with. You can contact us via the live chat on our website or by phone—our team is available 24/7 and always happy to help. - Kim, CS
Antwoord van Maps For Moments
Thank you for your review, Sarah! A personalised night sky is a perfect way to celebrate where you’ve been and the memories you've created. We're thrilled that you are pleased with your map! - Kim, CS
I had a little query about postage fees…
I had a little query about postage fees which was responded too quickly, product turned up very quickly and I love the quality …thank you
20 november 2024
Antwoord van Maps For Moments
Thank you for your review, Jonathan. It’s wonderful to know that your personalised night sky product arrived promptly and met your expectations. - Kim, CS
Startastic!
So professional and helpful. I would definitely recommend this company.
19 november 2024
Review zonder uitnodiging
Antwoord van Maps For Moments
Thank you for your review! We're absolutely delighted to hear that the service you received exceeded your expectations, and we hope you’re happy with your Maps For Moments star map. - Kim, CS
Excellent Customer Service
An excellent customer service experience. There were difficulties in translating my order into an online purchase but the Maps for Moments staff fixed it for me. They were kind and knowledgeable. I cannot recommend them highly enough and if the occasion arises, I will certainly buy again.
15 oktober 2024
Antwoord van Maps For Moments
Thank you so much for your kind words! We’re delighted that our team could help and that you had such a positive experience when creating a night sky gift with us. We look forward to assisting you again in the future! - Kim, CS
Brilliant item but item was slightly…
Brilliant item but item was slightly bent (damaged) on arrival
11 oktober 2024
Antwoord van Maps For Moments
Thank you for your review, Matthew! We’re thrilled to hear you were over the moon with your gift. If you ever need any assistance at all with an order, our team is here for you 24/7 via live chat, email, or phone. Please don't hesitate to reach out. We're always happy to help! - Kim, CS
Fantastic customer service after poor start
There were initially issues with the Maps For Moments Groupon code and the frame being damaged, but due to their excellent customer service they completely turned things around. It's fantastic to use a company that delivers fantastic customer service when required and that you can trust 100%.
18 oktober 2024
Antwoord van Maps For Moments
Thank you for your review, David. We’re very sorry to hear that our service did not meet our usual high standards and that you were charged for delivery at checkout. I can see that this issue has been addressed with our team, and a refund has been processed for you. Additionally, we’ve also taken care of your concerns regarding the frame. To ensure all of your concerns have been fully resolved, a member of our team will reach out to you shortly. - Kim, CS
The map arrived really quickly and…
The map arrived really quickly and looked amazing. So easy to use the website.
9 september 2024
Antwoord van Maps For Moments
Thank you for your wonderful feedback! We're so glad to hear that your map arrived quickly and that you had a seamless experience with our website. Enjoy your Night sky gift! - Kim, CS
Great product but slight order issue…
The product was as described and my girlfriend loved it. Delivery time was fine as well. The only reason for not 5 stars was that I received a black frame instead of the white one that I ordered. However this was dealt with very quickly and professionally by Amelia.
23 september 2024
Antwoord van Maps For Moments
Thank you for your review, Mathias! We're delighted to hear your girlfriend loved her Maps for Moments gift. While we apologize for the frame mix-up, it's great to know our customer service team was able to help resolve it swiftly. - Kim, CS
Beautiful map, great customer service
Beautiful map, also I needed an amendment to the text and this was sorted very quickly via the online chat on the website. Fast delivery too.
2 augustus 2024
Antwoord van Maps For Moments
Thank you for your review, Emma. We are thrilled to hear that you are over the moon with your map. We work hard every day here at Maps For Moments to ensure that our service is the best it can be for every customer, so feedback like this really does mean everything to us! - Kim, CS
Item got lost in transit still have nor…
Item got lost in transit still have nor received my order
7 augustus 2024
Antwoord van Maps For Moments
Thank you for your review, Sally! We sincerely apologize that, despite prompt dispatch, your package was lost in transit. We're glad to see that a new package was shipped out to you and has since been received. A member of our team will be in touch with you shortly to see if we can assist you further. - Kim, CS
Cost a lot for the quality of the product…
Cost a lot for the quality of the product in my opinion. The graphics had visible pixel, the paper was thin and it came in the most limited protective packaging. At check out it asked if you wanted to pay extra in case it arrived damaged and in hindsight this felt like such a manipulation of the fact that the company knew their packaging was shoddy. The product you're paying for arriving undamaged should be a guarantee rather than an way of making more money. Also I feel that if the company really cared about and was proud of the product, surely they would be devastated if it arrived damaged?!. It's a shame as it's a lovely idea but sadly the execution was like they didn't want to spend out to make it something really special.
26 juni 2024
Antwoord van Maps For Moments
Thank you for your review, Jo! We're ever so sorry to hear that your map fell short of your expectations. On our website, we offer shipping protection as an optional addition to ensure peace of mind while your order is in transit. We can see that this option was not added to your order; however, we are always committed to ensuring the products you receive reach our high standards. A member of our team will be in touch with you shortly to assist you further. - Kim, CS
Antwoord van Maps For Moments
Thank you for your review, Mr Thomas. Providing a positive customer experience is one of our top priorities and we're glad that we were able to meet your expectations. - Kim, CS
Antwoord van Maps For Moments
Thank you for your review, Terry. I'm over the moon to hear how happy you are with your star naming and your experience overall.- Kim, CS
Antwoord van Maps For Moments
Thank you for your review, Connor. We appreciate your review, personalising a night sky poster for someone special is a great personalized gift idea! - Kim, CS
Antwoord van Maps For Moments
Thank you for your review, Tracy. We work hard every day here at Maps For Moments to ensure that our service is the best it can be for every customer, so feedback like this really does mean everything to us! - Kim, CS
Antwoord van Maps For Moments
Thank you for your review, Annamarie! We're ever so thrilled to hear that you were pleased with your personalised star map! - Kim, CS
It is a beautiful memory for us
It is a beautiful memory for us. And it would be a nice gift if you give it to someone. I like it a lot and it looks very nice in our room 🤩
7 maart 2024
Antwoord van Maps For Moments
Thank you for your review, Gjovana! We think that personalising a night sky poster is such a special thing to do, and I'm so glad to hear that you agree! - Kim, CS
Ordered this february 6th
Ordered this february 6th, it’s currently march 20th and i’ve still not received my parcel, i have emailed multiples times and heard nothing back, complete waste of money, do not use this site
20 maart 2024
Review zonder uitnodiging
Antwoord van Maps For Moments
Thank you for your review, Dylan! I'm terribly sorry to hear that you have not yet received your order. As we are unable to locate an order or correspondence matching your name for this date, we will reach out to you via Trustpilot to obtain an email address so that we can assist you accordingly. - Kim, CS
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.