Market Cross Jewellers Reviews 

Terrible service - Teesside park. Ordered an engagement and wedding ring. I was told 4-6 weeks. I rang to check up on my order to be told that they have just sent the order to the owner as they do it on set days. They said the owner emailed a couple of days ago to say it will be 8 weeks. I had to ring to find this out and this would take us past our wedding day.

I then asked for a refund to be told they dont so refunds. They spoke to the owner and said they have one at hartlepool and can deliver but needs resized. I said no, I want a refund. Owner agreed to it so I wen to the store.

Rude staff then told me they sent staff to Hartlepool to collect the ring despite me say wait and ill confirm or ask for refund. I didnt confirm yet they still sent someone to collect something we didnt want and then made it out that it was my fault.

Then the refund. Rather than refund me, they charged me again then had to refund me to cover the initial cost and the mistake charge. Then an empty apology.

I contacted the owner to complain and Roy Welsh ignore my email and direct message.

Utterly shocking, terrible service. I will never buy anything from them again.

Edit-I have since been contacted by the store who have appologised and addressed the issues raised. They also offered a good will which I have asked them to pay it forward to the next customer to make their day.

I want to thank MCJ for such a quick delivery....I ordered on the 13th May and it arrived the 14th...not only that the nomination charm i ordered was £20 cheaper than elsewhere...I will definitely be using them again.....well done...MCJ...👏👏

Superb customer service. Mick listened to my thoughts and wishes to buy a Rolex and helped me purchase exactly what met my needs. A most enjoyable transaction. Thanks too to the new lady Jacqueline for her help.

Repaired some of my late Mother's jewellery. First class service and very reasonable prices.
Lovely people, I will certainly be back. Great wee shop for Durham.

Best wishes
Kate.

Just a little note of appreciation, the girls in the Hillstreet branch (near Greggs) are the most welcoming and helpful group ever. I am always in there whether it’s browsing or buying all the girls are there to help me with any questions, always attentive and friendly. Big hats off to the team. Got a forever customer in me. Thanks girls x

Adam went above and in sorting out my watch

i paid a £40 non refundable deposit for a vintage watch to be repaired- which i could offset once i was told what was wrong with it and proceed with repair
i have been informed they are unable to repair the watch as its vintage and they can't get the parts - it seems i have paid £40 for that advice. i was offered for them to send the watch to switzerland and they would use the £40 for that - but it's over 3 months to get the watch back- it's a repair for my son's birthday so the timing and probably costs don't work
i think it is disgraceful customer service to charge me £40 to say they can't fix the watch - because i was told it is non refundable they think it's acceptable to keep my money

Purchased two watches today Mathew was a real pleasure to deal with fantastic service I will definitely be using them more in the future

Incredible customer service. I was dealt with by both Meg and Adam after being informed of a delay in availability with an item I purchased. They both simply went out their way to keep me satisfied with incredible levels of personable service. Nothing was too much in making me feel valued. Not experienced a retailer who cared so much to ensure I was satisfied. Communication unrivalled also.

I orderd my item for collection to the wrong store which meant it would arrive later than required, I emailed them and they sent me a new invoice and sourced the item in another store for my convenience. Having been an error on my part, the customer service was excellent and on collection the store staff were friendly, polite and professional.
It's great to see that they consistently give great service regardless of budget

Would highly recommend this company. Small issue with an item being out of stock and they went over and above to sort my order out. Customer service was excellent. Great communication and delivery was prompt. Many Thanks 🎄🎅🎄

This shop is absolutely amazing.
They did everything in their power to get me what I needed . Couldn’t have been any more helpful. The people I spoke to on the phone were so helpful, polite, kind and huge stars .
If you ever need the best customer service then you need to use there shops .
Big big thank you 💋 ❤️🧡💛💚💙💜 💋

Excellent customer service. I ordered a pair of earrings from them and though they said it was out of stock, not only did they offered me a refund, they offered me a discount on their full price or discounted items as an alternative. I encountered some problems with the clasp of the earrings upon receipt, but they offered to fix it at no extra cost. They were also responsive in their emails.

Shambles of a company placed an online order for next day delivery, had to call 2 days later to be told the item is out of stock and i can have a refund or choose something else (useful) zero interaction regarding my order, if I hadn't called no doubt i wouldn't have been contacted, avoid them crap customer service

Exceptional customer service. Ordered an item online which ended up being out of stock. They checked their other stores which didn’t have it either. They offered an alternative or a discount when purchasing a different item. Hollie couldn’t have done more and kept me informed the whole way through. Would definitely recommend and will be ordering from them again.

I ordered a watch and unfortunately it was out of stock,it was for my daughters birthday present so I needed it on time.i spoke with hollie and she did everything possible to assist and kept me informed .I recieved the watch one day late but it didnt matter great customer care

Ordered a bracelet from here which said available online but got an email to say they can’t find the bracelet in stock in any of their stores, they were very helpful to help me pick a different bracelet and sent me some similar designs, they were super lovely and helpful and gave me discount. Will definitely order from here again always have gorgeous jewellery on their website❤️

Excellent customer service. Hollie was amazing she found me what I wanted at an excellent price. The personal touch made the buying easy.
I would not hesitate to recommend Market cross and will most definitely shop with them again.

Fantastic experience. The team were quick, responsive and helpful. Once a purchase decision was made, the item arrived next day as promised, perfectly packaged, and did not disappoint. Would highly recommend

5* experience with this jewellers. Watch came next day in perfect condition. The time was set on the watch and they even took links out before sending it at my request. Came with all paperwork and packaging.

Customer service was brilliant, answered all my questions politely and quickly even though I had quite a few questions.

My first time buying an expensive watch and they made it so easy and stress free. Will definitely be a return customer in the future.