Marston Events Reviews 

I had an incredibly disappointing experience with this service, which I strongly advise people to avoid at all costs. Not only was it unreasonably expensive, but the quality of their work was abysmal. They charged an exorbitant amount of money, and to add insult to injury, they demanded extra fees for basic features like downloading digital pictures and using good paper for printing. With the outrageous prices they charged for just two pictures, I could have easily hired a full-day photographer. Moreover, they didn't even allow me to choose different pictures to print. Save yourself the trouble and look for a better alternative that respects its customers and provides quality service, because this one falls far short of expectations.

The photographer’s literally have one job… there was no queue, and I looked at the computer before I left and thought the family photo was really nice. However, I’ve received the pictures online to choose from (only 3 family pictures) all of which both of my parents are very clearly not ready or smiling, and actually in 2 images one family member has an identical face as if it’s been altered. After contacting the company, there is allegedly no other pictures, which I just think is absurd. You’d expect some sort of discount on the other pictures at least considering the prices, but no nothing. Just to clarify, it’s not that the pictures were simply not liked, the people in the pictures are visibly not ready. It’s a one off day which I will never do again and the disappointment is honestly unbelievable. Like I said, the photographers have one job…

Marston has a fantastically helpful and speedy-responding customer care team. I was thoroughly impressed with Marston’s response after an issue arose with my graduation photos.
The customer care was efficient and well-managed, Marston fully resolved my issue with - what I felt was - their upmost attention, whilst they were most likely tackling hundreds of similar enquiries.

Spoke to Kelly today, such a lovely woman. Really helpful with the query I had in regards to not being able to access my photos. Amazing customer service

The photos were colour corrected to such an extent that the person looks washed out and the background overtakes the whole picture. Thus v disappointed in the final product. Having tried to resolve I am told I have to send back the photos I have got (at my expense) and it will cost me another ten pounds to digitally alter the background. Honestly my husband took better photos himself!

I will admit I was very late at sorting out my graduation photos from 9 months ago, however, I could breeze through everything today and get it all sorted at rapid speed. I was unhappy with my appearance in some of the photos due to fog in my glasses, however, one of their customer assistants let me know about their services and editing support on photos. Big shout out to Vikensha :)

I have edited this review to reflect Marston Events have been in touch and offered compensation and an appology. Aweful pictures ( good job we took our own at the event) Aweful coordination as we had to queue two hours to pick up the graduation gown , had to queue one hour for the photos ,which made it impossible for disabled parent to be part of the day. Missing photos when they returned them.

I will never forget Jess. She helps ms thoroughly from the start to the end. Booking, Graduation, Photography you name it. She assists you enthusiastically without showing any sourness. She is truly helpful. Wonderful customer service support.

I had an absolutely terrible experience with Marston Events. Not only did they scam us out of our money by promising us one digital photo that we never received, but their customer service was also extremely poor. Their representative at the event lied to get us to pay them, Marston Events did not care as they have my money now.

The lady on the phone was rude and unhelpful when we reached out to them for assistance. She even put the phone down on us, leaving us feeling frustrated and angry.

This level of disrespect and lack of professionalism is completely unacceptable. Marston Events has no respect for their customers or their special moments. I would strongly advise others to avoid this company at all costs.

TLDR; Marston Events is a company that should be avoided at all costs. Not only are they scammers who will lie and cheat you out of your money, but their customer service is also extremely poor. The lady on the phone was rude and unhelpful, putting the phone down on us when we asked for assistance. Don't make the same mistake we did - stay away from Marston Events.

Marston Events were hired to perform our university graduation photos, by the university, and graduation was on the 18th July where we were informed we would be emailed the following Monday, however we were not contacted until 30th of July to view and choose our photographs. There appeared to be a problem with the way they had worded the order that I had placed, so I queried this. I hadn’t heard anything back for over a week, so I placed the order on the off chance that I was right, I still haven’t received my photographs, or a reply to my query and now it is the 30th August and they have still to dispatch my order. This is a company that I intend to stay clear of in the future and if they are at my next graduation, I will be hiring my own photographer for the day. Extremely disappointed in their ‘lack of’ customer service.