Martin & Co (UK) Ltd Reviews 

Avoid renting with them.
Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks after that the boiler broke down. I told them there is no hot water in the apartment but after a week they have done nothing and I am still with no hot water. When I meal them they reply with excuses saying they are tracking down the contractors to get an estimate or that they have contacted the landlord but got an out of office reply.
Avoid Martin & Co at all cost, they don't care about you they just care about not upsetting the landlord.

I'm a landlord and had Martin & Co Paisley rent out my flat. They found a couple with a 5 year old child and said they had been vetted etc. Turns out it was a family with 2 small children. Who completely ruined my flat: Large red stains on carpet which needed replaced, food crushed into carpets, chewing gum stomped into carpets, handles off walls, food splashed up walls, paint ripped off walls. This list was endless.

Fortunately we had a trades person that we know to go in and replace thermostat valves on the radiators (still unsure how they were all missing??), because the gas engineer that M&Co. had to quote decided we needed a new radiator etc etc and the quote was over a grand! This was not required at all!

Our gas engineer advised us on the very bad situation in our flat and I requested M&Co. carry out an immediate inspection. A week after the inspection I had to contact them to request an update. Shockingly, the agent I spoke to said that there was nothing wrong with the flat and that 'some people have higher living condition expectations than others'. Hmmm. yes tenants ruining my property is certainly my problem. As expected I challenged the agent's report to only be told that he had made a mistake and that the report he had given was of the flat above. The audacity of this company is next level.
Eventually they admitted that there was a problem in the flat and that they had spoken to the tenants that they needed to clean up the mess.

Thankfully these awful tenants moved out but I was left with a big mess and had to redecorate, replace carpets, take their broken belongings to the dump (yes the disgusting tenants left all their crap for me to dispose of, like I was their personal slave). They didn't even pay their full rent for the last month. Horrific creatures. And all along M&Co. kept taking their fees and making claiming the measly deposit and my rent extremely difficult.

AWFUL COMPANY. NO PROFESSIONALISM. WOULD NEVER RECOMMEND THIS LOT. COULDN'T ORGANISE A P*SS UP IN A BREWERY. AVOID, AVOID, AVOID!!!

I spoke with Charlotte Bladon who has been a star. She was communicative and helped us through the process.

All my thanks to Charlotte.

They are the worst letting agency I come across in the UK, they won’t respond to any complaint for months , we need to do multiple follow ups for any work to be done, they won’t bother about tenants issues / problems with the ongoing maintenance issues in the flat. I definitely never recommend to anyone to go with this agency.

Had a power cut Andrea sorted everything for us very quick and kept calling making sure everything got sorted for us couldn't recommend enough thanks again

Disgusting estate agents didnt bother with us at all, I called and called to view a property as ours was only a short term let, they never bothered to tell us when the viewings were despite me calling several times and let the property go to someone else. There was nothing else available and because of this we ended up homeless while I was pregnant and with a 3 year old. Never use them!!

Martin & Co in Glasgow helped me and flatmate land our dream flat. Their constant support and help during the process was very helpful! Specially Huzaifa with his friendliness and professionalism was a big help. Special thanks to him and of course Martin & Co. Absolutely suggest them.

Myself and family have been living in a 4 bedroom house rented firstly by Fox property's which was outstanding.
And then Martin&co took hold of the management which is where it went totally horrible.
The lettings manager Laura Gillet at the southend on Sea branch is one of the most arrogant horrible people I have ever come across.
We have an extremely overgrown tree in the rear garden and has caused pigeons to crap everywhere so can't sit in the,garden properly.
I constantly complained about the situation and was eventually trimmed over 4 years ago I have spoken to them again and Laura's reply was it's in the contract for the tenants to maintain all works that need doing to the trees and bushes and for myself that is disabled due to spinal fusion on L4 L5
And had 2 hip replacements we also had a problems with mice due to living near fields
And her reply it's in the tenants contract so you deal with it they eventually sent someone round and all he Done is put wire wool into some holes the mice where in the cupboards underneath the floors I complained again about the tree and wallop
Section 21 for us to leave the house after 8 yrs living here no rent arrears no trouble at all we are being evicted with no reason pls keep away from them they ruin lives and send horrible emails saying the house stinks of dogs after 16 inspections the house now stinks we have had dog ever since moving in
Pls Avoid

Simon at their Castle Donington branch was brilliant, always going above and beyond, very professional and responsive. Would highly recommend selling any house with Martin and Co.

Birmingham Martin & co branch 0/5 stars

They will Gaslight & lie trying to trick you into paying for repairs property painting when you leave,
They will not fix property issues, poor customer service.

Expect excessive deposit extraction attempts

They are the classic trope of vulture estate agents.

AVOID.

Really good service, nothing too much trouble and we were always kept informed. A special mention to Tamara she was excellent going above and beyond with the service she provided. Thank you.

We had the pleasure of viewing properties with Karl. He couldn’t have been more helpful and friendly, he worked with us to find properties in our price range. We couldn’t have asked for a better experience, Karl was excellent!

Just rented a property Martin & Co. From start to finish they were brilliant - viewing arrangements, paperwork, keeping us informed - all was spot on. Would use again and recommend. .

I have dealt with the offices in Keighley and Saltaire many times over the years ( as a landlord).
Caroline and the team have always found me good tenants. Communication and the drawing up of contracts has always been fine.
I will continue to use Martin & Co and can recommend them.

Very helpful team. Bought our first home. Thank you

My tenancy was between March-September 2021 (in Nottingham) but have been convinced to now share my experience.

The short version: great during the tenancy, but awful experience during the process of getting new tenants in and the deposit returned. Deposit took weeks to eventually go to a dispute I later won.

First, I will re-iterate that during most of the tenancy Courtney (with whom I had most dealing) was very attentive and quick to resolve issues. The issues began when the tenancy was nearing its end and viewings needed to be arranged for prospective next tenants.

I received a phone call on a Friday about booking viewings for the following week to which I mentioned Wednesday possibly being suitable but asked for a follow up call on Monday to be sure. I didn’t receive the call but on Monday I was told unexpectedly that there was a spot open on Wednesday to receive a covid vaccine. I informed Courtney that Wednesday would no longer work as I could be feeling rather ill from the vaccine but this was met with a sour response citing our responsibilities as tenants to allow viewings to occur and how viewings for the Monday already had to be cancelled, and cancelling twice would not look good on them.
After explaining that I had never agreed to viewings on the Monday - a string of emails were sent back and forth which made clear that despite the fact I was still a tenant there, getting the next tenant in was far more important than my well-being. Turns out the vaccine floored me but they went ahead with the viewings anyway (the agent conducting them didn’t even bring keys so I had to leave them mine).

I will spare the details on the deposit other than to say they (Courtney and James) tried to claim money for almost anything they could - right or wrong, and fought very hard over email to get this money, often not actually responding to the concerns I raised. These emails were included in a multiple page report I ended up making explaining why their claims were not valid. The dispute went in my favour in the end after weeks and weeks. I feel like a lot of people wouldn’t bother putting that effort into a dispute and they often just get their money.

The end experience is why I wouldn’t recommend Martin & Co unless you enjoy being stressed at the end of a tenancy.

Most unprofessional estate agents I have ever dealt with in Ipswich. Met with a very unkempt agent who took phones calls instead of showing us around the property. We then called up to make an offer and was told " we can't cope with that here it has to be done by email" we made a final offer 5k over the asking price, that was 4 working days ago - 6 including the weekend and we have had no communication what so ever from them. I emailed a complaint to the general manager and no surprise, no response. Would never view a property with them again and would certainly never sell through them. Dreadful service!

Lack of communication with me and with people trying to make offers.
Very poor and confusing messages. I also had a message saying a customer has cancelled his viewing appointment as no longer interested.
I did not know of this appointment and wonder if he's cancelled due to a lack of response from Purple bricks.
I complain and ask for an explanation and not an apology - I just get an apology and no explanation.
GET YOUR FINGER OUT ITS NOT GOOD ENOUGH

Totally gone down hill Useless. The workers are zero bothered. Never answer phone/emails. Extremely zero motivation .Sellers avoid this even if they have zerofees.

Awful experience from start to finish with Martin & Co in Leicester. Utterly poor

Communication was terrible. We were told throughout we’d receive confirmations via email that never happened.

Our viewing was cancelled on the day of, with no explanation. We understand this can happen but was then offered another date which was 10 days later!

The agent on the phone was like a robot who couldn’t give us a straight answer - it was painful.

Then when we arrived at the property, it was a completely different flat to what we had viewed online - same location but a completely different property and was filthy!

No apologies or explanation from the agent when we asked - even though he said he knew the images online were incorrect. Nobody bothered to email or call us and let us know?!?

Awful experience and will never ever rent or buy a property through Martin & Co Leicester - avoid like the plague