Massage Chair Heaven  Reviews 

Ordering, financing and the chair were easy to use and the timing was great. The White Glove service was not as good as expected. The scheduler called for next day delivery between 11 am and 3 pm. When no one showed I contacted the person that set up the appointment at 4:30 pm. He had to contact the driver to see what was going on. They determined that the delivery should happen around 7 pm. The truck arrived at 7:30 pm the two guys did not know how to take an arm off to get it through the 29" doorway. It was just lacking about a half inch of going through the door. After they struggled for about 30 minutes I suggested putting a blanket on each side so not to mar the sides. It slid right through, they placed it where we requested and they left about 9 pm. UPDATE I received a personal call and follow-up with an email. I appreciate the attention of them contacting the delivery company supervisor so that this doesn't hopefully happen to other customers.

The whole experience was great, from the sale to delivery.

As a Canadian researching high performance and quality massage chairs for personal use and quickly realizing significantly more options in the American market, I was apprehensive about not only finding a reputable seller, but dealing with shipping, and cross-border hassles and added costs. After a couple of days reaching out to various companies, Massage Chair Heaven was not only the most responsive and knowledgeable, but gave me utmost confidence in providing the best pre and post-sale service. Equally important, they offered competitive pricing, guaranteeing an all-in cost including shipping and white-glove delivery. There were some minor delays with shipping, but they followed up and updated me daily. Our DCore 2 massage chair was delivered today by a nationally renowned relocation company, and set up efficiently and with care by a couple of very experienced movers. We couldn’t be happier, and Massage Chair Heaven followed up to the end. Thank you!

A little background first. At 76 yo, I've had three herniated disks (two lumbar, one cervical, 1994, 2006, 2013); fortunately, conservative treatment (chiropractic, therapeutic massage, and acupuncture) got me back running, skiing, etc., within a few to 6 months (most fortunately). For the last 19 years, I've had at least monthly Chinese/Oriental massage treatments.

In buying the massage chair, my hopes were to help get me from month to month massage (and every other month chiropractic adjustments). I find using the massage chair once daily (occasionally twice a day) has resulted in much great flexibility in my back. After almost four month using the massage chair, I am able to reduce my other therapeutic treatments. While at the same time having much better day-to-day flexibility and greater enjoyment of outdoor (and indoor) activities.

Thank you.

Bob J
Lakewood, Colorado

Fantastic customer service. Very helpful and professional

Great customer service. Told me all the good points of the chair and made sure I knew it was a deep massage chair and what that entailed. Very nice people to work with.

Yunior the owner was very attentive and immediately responsive. He made special arrangements for me to be able to experience multiple chairs during my off hours visit as I had to travel from out of town.
The store had an excellent selection of multiple brands and only quality chairs.
Yunior was very knowledgeable on all aspects of each and every chair.
I never felt any pressure to buy and felt the sales experience was exceptional
He was available for an early Saturday morning after sale call for an unexpected issue which he was able to easily resolve over the phone.
Overall exceptional experience.

The experience was okay. The hard part is picking a chair blindly and then being pressured to purchase when you are not sure. Also the delivery company damaged a tree in my driveway and no one ever followed up.

Excellent customer service.

While I really don’t like writing a bad review, I was very upset with the issues previously noted. However, as soon as it got to the right people at Massage Chair Heaven, there follow-up was nothing short of excellent! Sophie in customer service was great and even the owner himself emailed me. Once they were aware of the issues, they stepped up and have things in motion to give us a new chair. I am happy to say we are quite satisfied and highly impressed how they turned a bad experience into a good one. They stuck to their word and showed why they are successful. I am happy to say after this experience I would have no hesitation buying from them again. Thank you Sophie and Yunior! You clearly showed how important customer service is to you!

Placing my order was easy. The chair arrived quickly and was well packaged. I ordered white glove delivery because I needed the chair up one flight of stairs. The two young men did a fantastic job navigating a U-shaped stairway. I had a question about chair operation and called Massage Chair Heaven. They were very pleasant and helpful.

We love our massage chair so much!!! Don't know how we did with out it!!!

After researching chairs and not sure who to trust, I communicated with Sophie at Message Chair Heaven and she was super helpful helping me find an affordable chair that we could use with our special needs son. The chair arrived and I as the caregiver tried out all the options and I’m fairly certain I never want to get out of the chair. I know it will benefit our son and also his mama! Fujiryoki message chair is my new BFF!

I like the response that they have for each time of my request.
They waived the white glove fee which i appreciated.
i just have the massage chair for a few weeks and hopefully they will follow through to have that good service.

Im walking on clouds.
8 days in and 12 hours of massage 🙄
i feel a little beat up, but in the best way.
I have my own private masseuse, there is no way describe it, i just love it.

I ordered my second message chair from this company.
I reached out to them, chatted with Sophie the same person I was in contact with during our first purchase.

I told her I wanted the best they offered. She directed me to a message chair, not the most expensive, not the cheapest.

I am totally thrilled with the chair. Sophie helped me non stop with the purchase. Dealing with multiple questions, comparisons I did using AI. All kept leading back to the chair she recommended.

After thoroughly researching massage chairs needed for medical reasons, I chose Massage Chair Heaven and have been extremely satisfied with the MARVELOUS chair. It is SO helpful to our family.
A very special thanks to Junior for his and his wife's expert advice: they were right!

Massage Chair Heaven was so helpful. This was a big purchase for me and they went through all the options to pick the best chair for me. They were even available over the weekend. They have a close relationship with Osaki and put me in touch after the purchase to make sure I understood how to get the most out of the chair.

This chair is amazing! So many different auto massage settings. We’re still learning its many features! And it is an absolutely beautiful piece of furniture.