Matchbook Betting Exchange Reviews 

Great customer support !

Great communication & service from Thomas. Excellent company. Strongly recommend.

Very bad exchange. Closed my account for absolutely no reason, didn’t even tell me why. Avoid, use a better exchange like betfair. Pretty disappointed as they were good for a while, and then all of a sudden my account needed a ‘review’. Same happened to my friend at the same time.

Both myself and my husband opened accounts about a month ago. In the space of 2 weeks, we have both had our accounts suspended and then closed! No explanation. No reason. Nothing. We didn't break any rules as far as Im aware and trying to get explanations beyond the generic "it's part of our policy to review accounts", it's like wading through treacle.

Signed up to matchbook about 2 weeks ago.

Yesterday I got this message: You will not be able to make further deposits or withdrawals until your account is verified.

I wondered if this was some kind of error and made 2 deposits to test it out. £100 and £76.

Both deposits went through successfully

Today I tried to log into my account.

The system wouldn't let me.

I emailed their customer support rapidly.

Got asked for 2 layers of ID.

I sent 6 ID documents including passport, bank statements and utility bills.

They emailed me back

Apparently the ID I sent is not sufficient.

I'm now unable to log into my account. I don't have any other ID documents.

8 times I've asked their customer service how to resolve this issue. 8 times they've replied with the same message. Asking me for more ID.

So now I need advice.

For 2 weeks I've been depositing and withdrawing without any problems.

I have no debts or money concerns, so it can't be a safer gambling thing.

It's just a simple matter of me not having any more ID.

Bewildered that this happened 2 weeks after I opened the account. Why didn't they do this then? Why wait

Why let me make deposits after stating I wouldn't be allowed to make further deposits and withdrawals?

At the moment I'm not even angry. Just numb. Can betting companies do this?

MATCHBOOK HAVE NOW ASKED FOR MORE INFORMATION BEFORE ISSUING A RESPONSE.

I'll provide it here

You first sent me this message:

In keeping with our regulatory requirements, it is now necessary to complete additional account verification.

Pending completion of this request, further deposits and withdrawals are restricted. A Time-Out facility is available should you feel the need to block access to your account while completing this request.

I THEN MADE FURTHER DEPOSITS TO MY ACCOUNT WITHOUT ANY PROBLEMS

THE NEXT TIME I TRIED TO LOG IN THE ACCOUNT WAS BLOCKED. Note there is no mention of blocking my account. In fact the opposite.

I PROVIDED ALL THE ID DOCUMENTATION WHICH I HAVE. THIS IS QUITE SATISFACTORY WITH OTHER WEB SITES INCLUDING GAMBLING WEBSITES.

MY ACCOUNT REMAINED BLOCKED

WORRYINGLY I EMAILED THEIR CUSTOMER SERVICE 8 TIMES. I RECEIVED THE EXACT SAME REPLY EVERY TIME.

Please note that we do not accept Bus Pass cards as proof of identity.

We require all ID Documents to be Photo IDs and to display your full name, date of birth, issue date and expiry date.

As Proof of Identity, we accept one of the following:
Driver’s license (front and back)
International Passport
National ID card (front and back)
We only accept biometric Passports and ID cards.

We will not be able to complete verification until we receive a valid Proof of ID document, and your account has been restricted pending receipt of this.

I provided 2 photo ID documents

A passport (now expired)
A government issued bus pass with photo ID

I also provided

Bank statements
Utility bills
Council bills

All the above very recent (within 10 days of issue)

I HAVE NO FURTHER ID TO GIVE YOU

None of this matters if you ask for verification before allowing a user to join your wonderful establishment. I SIMPLY DIDN'T HAVE IT

TO ACCEPT DEPOSITS AFTER ASKING FOR VERIFICATION IS TERRIBLE. YOU BLOCKED MY ACCOUNT AFTER THIS DESPITE STATING I COULD LOG INTO MY ACCOUNT.

IT MAKES NO SENSE. ONLY GREED

My finances are in order and I have no debts at all. This can be clearly seen on the bank statement provided.

Poor verification team, came up to verify my account but before I could send then on the details I was locked out of my account to provide verification details, I have provided them via email and waiting ages now for this verification

I regularly place lay bets here as recommended by Outplayed.com, but their customer service is the worst! I like their unique UI, and I received a 0% commission from Outplayed.com. However, the attitude of their customer service representative needs to improve, especially the guy named Daren, who provided incorrect information and did not apologise for his lack of good service. Very disappointed.

Not a great site can only use decimal odds and I prefer fractional. Probably OK for some people though also site is hard to navigate round. Customer service seems OK, opening offer wasn't what it said it's not bet 10 get 30 it's bet 20 get 30 and they make you wager it on certain bets 😉 sad really because they will lose a lot of custom.

Lack of providers.
no promotions,
lack of games from the few providers they have.
no reason to use this casino since it can truly be ranked as one of the worse for variety.

if you can give me a counter point or tell me anything remotely good about your casino i will remove the review.

cannot attest to sportsbook., but the casino/slot side of the site is horrible.

asked live chat if there was anything good about the casino they dodged the question.

account is permanently closed as suggested by live chat.

Easy to deal with, unlike other providers, no hanging around just pick up your message and they actually get back to you.

Been waiting over two days for my withdrawal request to be cleared and sent to me.never had a issue before usually you get within a couple of hours until now it’s a small withdrawal as well

Have been using Matchbook consistently since June 2024. Have remained profitable over the long haul. Had a brief issue with some account restrictions today, in which they wanted an honest and clear explanation. Gave one annd then the issue was resolved within less than 20 minutes.

Great customer care. Will be a customer for the years to come.

Completely happy with Matchbook. User friendly, great communication & good odds.

If you leave a 1 star review Matchbook will demand more proof and if you don't reply they'll report it as not being genuine and get Trustpilot to take it offline. Absolutely spineless behaviour

Speedy replies to queries. Helpful and informative staff.

Was really good and had no problems withdrawing funds but now holding £70 over several days without explanation or responding to my emails. Feels like a scam. Gambling is a murky world.

fast and responsive customer support, very happy so far!

Customer service is Very helpful and fast with any issues.

There verification team work on guesswork. I temporarily excluded as entitled to do so they then changed it to a lifetime excursion with no explanation. Be careful of these del boys