Tom was, very quick @ finding the Information I required even though I couldn't give him all the Information he needed. Knew his job.
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Lees wat reviewers zeggen
Matchbook slowly but steadily rose from humble beginnings to challenge the yellow giant. It's the best bet exchange platform for a recreational punter. The odds are best-anywhere, so it's the place to... Toon meer
They actively listen to feedback on how the site is running or what could be working better....which is great. A recent update was made to the GUI and they've been very receptive to comments. Also the... Toon meer
Don't use this company really bad , closed account with no explanation, live chat customer service is atrocious very glitchy. Most of staff on chat are very rude ,to be fair I say most cause... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Please email feedback@matchbook.com if you feel that you are having issues that are not being given the attention they deserve. -------------------------------------------------------------------------------------------------------- Matchbook is a peer-to-peer betting exchange designed for smart bettors who want more value. Offering deep liquidity and low commissions, Matchbook returns maximum value to bettors. On Matchbook, bettors find better odds, a clean and easy-to-use betting interface, and helpful customer support.
Contactgegevens
Verenigd Koninkrijk
- feedback@matchbook.com
- matchbook.com
Houd rekening met het volgende
4,2
Goed
2K reviews
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Heeft 15% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Locked account 3 times after talking…
Locked account 3 times after talking with them.
One time was 3 days after having the conversation
29 november 2025
Review zonder uitnodiging
Helpful and prompt resolution
28 november 2025
Review zonder uitnodiging
Very happy with Matchbook
Very happy with Matchbook. Good, modern looking website, easy to use and competitive prices!
20 november 2025
Review zonder uitnodiging
Unable to sign up
Tried to sign up on 2 different devices, both on wifi and no wifi and it just takes me to a blank screen after typing all my details in.
No idea what the issue is
20 november 2025
Review zonder uitnodiging
Antwoord van Matchbook Betting Exchange
Hi Reece.
We can see that you have since registered your account successfully and are currently actively using it.
If you send us an email to feedback@matchbook.com, and provide us with some additional information in relation to your registration attempt, we'll happily look into that for you.
Best regards,
Team Matchbook.
Shocking. Unhelpful and happy to let you deposit then block your account when you try to withdraw!!!
Just joined today, deposited no issues at all. Made a small withdrawl (£20) and then when i tried to log back in my account was blocked (i still had money in my wallet on the site). Went on live chat and was told that they needed multiple forms of ID to verify before reopenjng my account or allowing any withdrawls. I have various forms of ID but not passport/drivers license so ive basically been told that they'll keep my money until I have a passport/drivers license??!
They happily let me deposit without issue but the second I tried to withdraw they suddenly needed ID.
Disgraceful and I will be taking this further!!!
18 november 2025
Review zonder uitnodiging
Antwoord van Matchbook Betting Exchange
Hi Juliet.
Thank you for taking the time to leave the review.
Verification is required on all accounts when a customer registers on our site. We can only accept either a valid driving licence or a passport for photo identification. Your account has outstanding verification, which is why you were unable to log in.
I can also confirm that your withdrawal was processed in full, and there was no block on sending back the funds to your account.
If there is any aspect of this that we are missing, please reach out to us by emailing feedback@matchbook.com, and we'll be happy to discuss it.
Best regards,
Team Matchbook
Cormac was great - another great interaction with Matchbook CS!
Cormac was great - fixed my issues within minutes. Listened, clear communication and really helpful. I felt valued - cheers mate!
18 november 2025
Review zonder uitnodiging
very fast and effective the agent…
very fast and effective the agent Darren resovled my issue within 5 minutes
17 november 2025
Review zonder uitnodiging
Terrible Service
Dodgy operation. Terrible customer service with a bad attitude. Do not sign up. Things can only get worse.
Was told to enter a code on sign up to get free spins when I deposited £20. Did that and was then told I had to opt in before I deposited and would have to deposit another £20 to get the free spins.
The information the rep gave me was not the same as the information I was given when I was signing up.
The bonus advertised under the promotions section clearly states to enter the bonus code when depositing.
There was nowhere to enter the bonus code when depositing! Unless you can show me otherwise - which I doubt.
It did not say to click on the promotion and scroll to the very bottom of the terms and I would find an "opt in" button.
You are not covering all the facts in your reply!
17 november 2025
Review zonder uitnodiging
Antwoord van Matchbook Betting Exchange
Hello Brian.
We are sorry that you feel the service you received was not up to your expectations.
Having reviewed the interaction, we can confirm that the agent you spoke with provided you with the correct information regarding our casino promotion.
The requirements for the promotion are as follows:
1)The bonus code is entered upon registration.
2)Customers are required to opt in from the promotions page.
3)Once you make the qualifying deposit after opting in, you are eligible to receive the free spins for the offer.
The full terms for this risk-free offer are available for review on our website.
https://welcome.matchbook.com/CASINO200SPINS
We're happy to take your points on board to help us improve the service we provide and thank you again for taking the time to leave your feedback regarding the casino promotion.
Best regards,
Team Matchbook.
Great Betting Exchange
Well laid-out interface and easy to use. Withdrawals are timely
17 november 2025
Review zonder uitnodiging
Very helpful customer service
15 november 2025
Review zonder uitnodiging
Great odds and great service
14 november 2025
Review zonder uitnodiging
Easily dealt with my problem
13 november 2025
Review zonder uitnodiging
Cormac was great help very fast and…
Cormac was great help very fast and efficient with the help that I needed
12 november 2025
Review zonder uitnodiging
very helpful
12 november 2025
Review zonder uitnodiging
I'm on 0% Commission thanks guys
I'm on 0% Commission thanks guys. Sign up via oddsmonkey and then email match book. They'll guide you and sort everything quickly!! Nice one 💪👍
6 november 2025
Review zonder uitnodiging
Nobody is perfect
Nobody is perfect, mistakes happen. What matters is how the company responds to the issue. Tom handled my issue quickly and efficiently with a minimum of drama. There are many companies that could learn from that approach.
2 november 2025
Review zonder uitnodiging
Cormac was very helpful
Cormac was very helpful, the waiting time was minimal and my query was dealt with promptly. Great service
2 november 2025
Review zonder uitnodiging
Always solid
Always quick to reply on Live Chat and solid platform to use. Thanks!
2 november 2025
Review zonder uitnodiging
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