Matchbook Betting Exchange Reviews 

Got a great offer on a bet builder bet €20 get €20 free builder on New years Day. I contacted live chat and talked to Tom who verified this and also verified I could deposit via Skrill, was very friendly and happy to help on a bus day 10/10 very friendly and informative agent

Inan was very helpful good sign up offer.

Very poor customer services and advertising offers on their own site that they do not honour

A fast and efficient response to resolve my issue

terrible site, don’t care about their customers whatsoever. i’ve deposited loads and there’s never any free spins or deposit offers. avoid.

Terrible company - suspend your account 3 times a month to ask the exact same questions and then blame it on safeguarding. Please explain how answering the same questions 4 days apart safeguards anything? What a shambles. Avoid!

Excellent company. Great customer service - most recently from Inan, who was very helpful, friendly and polite.
I am very much hoping that Inan is real, and not AI, although the interaction felt very human.

Used Matchbook for a few years (casino) then recieved a email out of the blue accusing me that Ive tried to deposit using someone else's card (from a random check) etc and threatening me that they will close my account if I do it again!. First of all I have never used someone's else's card or details so the whole message is poor and simply offensive. I have since complained and have since asked them to close my account indefinitely, plenty of other casinos to play at. Not heard a thing from the complaints team,just because youve closed my account doesnt mean the complaint will go away. I will be sending a copy of the email to UKGC, if you are going to make a strong accusation get your facts right before you send the email.

Complaint made on 14th Dec 2025 regarding accusation that I used other person's credentials to fund my account , 6 weeks have passed and absolutely no communication or acknowledgement of the complaint. Will escalate to ADR

Still the worst betrayal betting site on the planet stay away please I learned the hard way

Very pleased with the help

Wtf cheaters i cant use my free bets and i lost my money so quick and there is no online chat to speak bullshit dont waste tour time and your money guys

great service

Don't use this company really bad , closed account with no explanation, live chat customer service is atrocious very glitchy.
Most of staff on chat are very rude ,to be fair I say most cause I had one pleasant staff member.

In my opinion Matchbook needs its bookies licence revauked .

I'm just glad I didn't have alot of money sitting in account , be warned this company is worse than bad they are crooks.

I never leave bad reviews but feel this company needs gone .

Unfortunately there is no option to leave zero stars, and this is exactly what I would do. I started having problems when I was locked out of my account. I thought there was a technical problem and contacted customer services as that’s what the error message stated I should do. I was then told that Matchbook had deliberately frozen my account as they wanted further verification documents. It would have been more polite and a much smoother process if they had asked me for these documents and perhaps given me 5 days to provide them before freezing my account, rather than just freezing my account without any reason and waiting for me to contact them due to the inconvenience of it all. I then provided them with these documents and they said I had now passed the verification process and that my account would be up and running again within 48 hours. It seemed strange that I would need to wait a further 48 hours, but this I did, and I was still unable to log in after the 48 hour wait.
I emailed them, got no response, escalated this to their complaints email address, still got no response. Then they said there was some suspicious activity on my account, but couldn’t tell me what the suspicious activity was, and that this was the reason why my account had been locked in the first place. As you can tell from this, their communication is just awful, telling me one thing and then telling me something else. I had a lot of money in my Matchbook account and this then got me very worried, the fact that they were telling me different things and the fact that they were not responding to my emails. I would not recommend this betting exchange and would suggest trying a different exchange if you want to avoid bad comms and a lot of hassle. They never provided me with an explanation as to why they couldn’t tell me the real reason to start with and nor could they tell me what the suspicious activity was. It all sounds very fishy. I may well have to make an official and formal complaint to get to the bottom of this, and that could take months. Thank you for the great experience Matchbook.com

Inan was very helpful when assisting with my request for an Enhanced Specials market, making the whole request fast and frictionless.

Put on £60 won £100 decided to withdraw. Waited waited waited. Boom email saying they want all these documents. Sent them all in. Then I’m told I have to wait up to 72hrs for them to be verified. Waited waited again. To only get a generic email asking for same shit I’ve already sent them. So give it all to them again. Then they wanted my bank statement in pdf. So gave them that. They also wanted my great ancestors birth certificate. With my dogs microchip to prove who I was. Also my great uncle Willys deeds to his estate. From 1763. Long story short then after all this they close my account. W****kers I came here for a shootout. Basically stay well clear of these scamming money grabbing low life cheating lowsy bunch of belters. Customer service is shocking also. The 5 star reviews are fake trust me. You would probably have more chance of getting your money back if you dropped your wallet in front of a smack head. Stay away peace out.

Very stupid customer service, and at all stupid bookie.After requested withdraw of my money I received an email to proof identity and email, while just days before for smaller it was not a problem for smaller withdraws. Anyway I asked them how to provide, and they asked for birthday confirmation, mother’s name, and address. I am not loging to my account just asking the way I can provide the info they need because I just want my money.

Timely response to my query

Stay well away from this site!!!!!! Wouldn't honour my 200 joining free spins!!!! Sent them bank statement! Government letter! All my bills !!!!! Still won't give me my free spins!!!!! They got my email! Everything even national insurance number!!!!! Yet they can't verify me!!!!! Wouldn't even give 1 star but have to!!!!! All they had to do is honour the free spins but no!!!! And the lack of customer service is shocking!!!!!! Don't waste your money on this site,!!!!!! Was quick enough to take my money!!!!!