MatchMaking is a total scam and a complete waste of money!

I paid thousands of dollars for a service that promised to bring me highly qualified, optimized matches, specifically and professionally picked for me, based on my specific criteria. Even with all of my concerns and reservations, I was told “we have been in business for 40 years and you just need to trust us, trust the process, and you will be very happy”.

This program costs several thousand dollars and that is just to go in to this blindly. If you want to see pictures of your matches first, that will cost you a couple thousand dollars more for that package.

I spent almost two hours with MatchMaking, answering their questions, telling them about me, who I am, what I am looking for, interests, etc. and its like they were not even listening. My matches were NOTHING like what I was looking for. I am an athletic guy with a thin build so I had clearly stated that I am interested in petite, thin, or athletic women. I had even emailed my matchmaker with pictures of my last couple girlfriends and several other pictures of women that I am or would be attracted to. My matches were not any of these in any way. Not even close. I am not at all interested in heavy, thick, big boned, or a few extra pounds. That is not what I am looking for. Am I being picky? Yes, I am. Absolutely. I am looking for a beautiful woman that I want to spend the rest of my life with. I was told “…but you scored a 95 in our system and had some common interests so it should have been a great match”.

One match was in the system for 5 days and one match was in the system for 2 days. Whether they fit my criteria or not, it was basically, “well, here is a new girl. Lets give him this one and see how it goes”.

My first three matches asked me about my career in real estate. I am not, was not, do not, nor am I wanting to get into real estate. Because I had mentioned to matchmaking during the interview process that I owned a duplex that I rehabbed and rented, real estate somehow became my full time profession. It took three matches and three phone calls to MatchMaking to finally have that removed from my profile.

I had left a lengthy voicemail for my matchmaker about my frustrations, not having my information correct (after repeated requests) and not getting the quality of matches I was told I would. They had one last chance and one more match to go.

Now explain to me how this is OK….

I am Christian man, a Conservative man, never been married, brought up in a Cristian Reformed church, went to a Christian school, go to church every week, strong in my faith and looking for someone to match that energy and join me in that part of my life. And yet, somehow, because we scored very high in the system, I was matched with a Russian, Democrat, Atheist who is twice divorced and lives 45 minutes away from me.

“But you both scored very high in our system and you shared some common interests” is what I was told. And “we only provide you with matches. We cannot guarantee you will have a relationship or fall in love. That is up to the individuals”.

Basically your information is put into a computer and given a score regardless of common sense or any personal opinion or input.

This process was NOT what I was led to believe. I paid THOUSANDS of dollars for this service and this is absolutely not the expectation I had or was given. And because they do not offer refunds, their only suggestion was to buy additional matches as they continue to “learn and define” who I am looking for.

You are out of your mind thinking I am going to give you MORE money so you can continue to “learn” about what I want. Absolutely not!

And the only four and five star reviews you see online are because of the friendly staff and nothing to do with the matches they received. Of course they are going to be friendly when they are trying to get that much money from you. Once you sign the contract, that money is GONE.

TOTAL SCAM!!!!

hey didn't find even one match for me. On the day I attended their office in WC and signed up for their service, the company representative assured me that they had many highly qualified professional men in their database who would be a good match for me. They specifically stated that, given my age and circumstances, it would not be difficult to find suitable matches and that introductions would be begin promptly. Based on these representations, I agreed to purchase their service and was charged $3500 the same day. However, nearly 3 months have passed, and the company has not introduced a single potential match to me. None of the promises or representations made during the sales process have materialized. The service I was led to believe I was purchasing has not been provided. I am extremely dissatisfied and disappointed with this experience. I paid a substantial amount based on specific assurances regarding the availability of suitable matches and the company's ability to provide introductions. To date, they have failed to deliver the promised services.

My coach Nancy has been wonderful and helpful. She took time to get to know me and I feel like she gets that it's difficult to enter the dating world at age 68 after being married for 45 years. I trust her judgement and feel comfortable expressing myself with her. I know I am in a safe place to explore the next chapter of my life. She's the perfect combination of professionalism and kindness.

The screening was an asset, however the first 2 females did not check ANY of my boxes. It seems like the first 2 were just given to me to give them someone to date, but not for me at all. The 3rd one checked all my boxes and now, one-year later we are married .

Very informative. Responsive. All questions were answered. Friendly encounter. I wanted to utilize a local company that I can actually speak to in person.

Awesome experience. Money well spent. The matchmakers and the dating coaches worked very hard with me to help me be successful.

For other current or potential customers, please remember that being a matchmaker is a very hard job with high burnout. They can't manufacture a perfect match. They do their utmost best to match clients.

In my case, I needed help to be a good match for others - I was doing many things wrong that sabotaged my desire to find love. So they directed me to their relationship coaching service.

From other client feedback about me, they were able to help me see how I needed to change.

Because of their help, I found true love.

For those current and future clients, this is a process. Be open minded and patient. Don't expect perfection because that's an unreasonable expectation.

You're paying a premium for their services. Trust their process. Your outcome will largely depend on you.

It is a very expensive service that gives you a limited number of matches. These are totally blind dates based on what the company picks. They don't even use your preferences. You never get to see or pick your dates and they're usually at least 30 minutes away. A complete waste of money and time!

This company is a scam fraudulent company targeting unsuspecting Reno locals. Please search the case RSC2026-000598 in Reno Justice Court for the open case. I only hope if you’re searching this you have not met with or done anything with this fraudulent horrific company. I will be working to ensure everyone in the area knows the terrible company this is. They changed their name from Sierra Matchmakers after repeated horrible reviews to try to get away from their notorious reputation. This is a nationwide scam ring.

There are Nevada legal requirements about concealing material facts, giving misleading information and high pressure tactics.

I cancelled same day within hours without their sales rep ever validating my identity which they state is a strict requirement to membership so obviously no services provided and they still charged my card 4 days after, 3k and then after being emailed called sent certified mail tried to decline cancellation. I live in Washoe and will repost the case number so you can be sure to look up the facts yourself. BEWARE of this scam business

Nevada NRS 598.0915(5) — a person engages in a deceptive trade practice if they knowingly make “a false representation as to the characteristics, ingredients, uses, benefits, alterations or quantities of goods or services for sale.” Corroborating reviews from other customers with the same complaint help establish this was knowing — a pattern, not a one-off exaggeration.

2. Misrepresentation about when the contract took effect

NRS 598.0923(2) — a deceptive trade practice includes when a business “fails to disclose a material fact in connection with the sale… of services.” Being told the contract wouldn’t be effective until the next business day, then hearing something contrary once you tried to cancel before that date, is a misrepresentation of a material fact about your own agreement — separate from any statutory cancellation window.

This also stands on its own as a basic contract-formation argument outside any statute: their own agent’s statement about the effective date is part of the deal, and you acted (cancelled) within the window she gave you.

3. Zero services rendered

No specific consumer-protection statute needed here — this is ordinary breach of contract and unjust enrichment under Nevada common law: they took payment, provided nothing, and didn’t refund despite a timely cancellation attempt.

4. Remedy / private right of action

NRS 598.0915–598.0925, enforced through the consumer-fraud private right of action, lets a prevailing party recover damages plus costs and reasonable attorney’s fees — meaningful leverage in small claims or beyond. affairs

I have been matched with an amazing person. Even though we live fairly close we didn’t frequent the same places but because our matchmaker set us up together we have a great relationship and are now in a committed relationship and enjoy our time together. He is a very kind, caring and an affectionate man.
We spend lots of time together doing fun things and we get along very well. I was skeptical about meeting someone this way but I am so very happy that I did this.

EZRA was wonderful. From day one she made me very confortable. Not being in the dating world for a long time she made me very confortable talking about getting back out there. She did not preach, she gave suggestions that I can use once I am back out there. Thank You EZRA for making me believe in myself again

I have had the privilege to sign up with The Match Making company as a follower of Christ, widower with 6 children, and a business owner. Signing up at first, felt to be an irresponsible way to use my money since I am not in any rush to find my partner. But I realized that my emotional capacity is limited under my circumstances, and I would be better able to concentrate on my 3 main responsibilities (listed above) if I could have a match making company help sort out a lot of possibilities so I didn’t have to. They have an understanding of who I am as a person, not just what I do, my interests, and my cool photos. Also, I became aware that some people are interested in dating but not committing to a long term relationship. So I am grateful for The Match Making Company to do exactly as their name suggests but also provide me with dating and relationship coaching. Adrianna is my match maker. She found my first introduction the day I was qualified ! Thank you , Adrianna! Ezra Watson is my coach and has provided me with a safe place to share my fears and growth, She listens well, offers guidance, and leads with curiosity. Thank you, Ezra!

I would definitely NOT recommend this dating service. I signed up March 6, 2026 and have had 1 legitimate date!!!! It is now almost July 1st and they have literally ghosted Me. Whenever I reach out I’m sent the same automated message!!
I'm a client that's retired and always available to go on a date 24/7!!

In addition to the one date I had, several months ago, the following reasons below should be enough for you to run, not walk, away from this company:
1. There's a total lack of communication on the matchmaking companies matchmakers to reach out unless YOU reach out and even then, I'm still waiting for a 2nd date for almost 2 months!! When I signed up they stated “ that there were so many men in my age range and what I was looking for!!”
The reason I joined this expensive and promising company was to avoid dating APPS and to meet quality men. Now, I signed up with several dating apps and meeting several quality men and going on dates weekly!!
3. Their costs are very high for the service promised and provided.
The more YOU call them, the more they change your agreements and/ or their guidelines, as to information they can share about their clients or your potential dates!!

So, don’t waste your time and money on this overpriced and under experienced company…. Join the apps and surround yourself in places where you’ll meet quality people and you will!!

Hard core pressure to "purchase" a service. Advertised timelines are not met. They did not READ my file. Deal Breakers for me were: I did not want to be a Nurse, I did not want to be a Purse, and specific on Politics.
Matchmaker called with a "date". First off the Politics was totally unacceptable. Pressure to go on the date anyway. I agreed to meet this person. Matchmaker called back 5 minutes later to tell me this man had a stroke, and not to be worried. I stated again, I do not want to take care of anyone. She said he was fine, didn't need any help, etc. When the man called me I could not understand him, because his speech was affected by the stroke. Not good. I agreed to meet and asked him how I would recognize him. He said he was in a wheelchair. I CANCELLED the date. I asked for my money back, several times. Very upset. Two weeks later another Matchmaker called me with a new date. I said I wanted my money back, he said I would never get it. Later the first Matchmaker called me back to calm me down. Said she had the perfect date, hard core pressure to accept. They are suppose to vet all clients for background - fraud, crimes, bankrupts, etc. I agreed to have lunch with this man. All he did was talk about himself, his ex wife, his deceased girlfriend. Very pushy Never asked one question about me. The next day I texted him to politely say I was not interested. Then I started getting threatening texts. I reported this to the Matchmaker - I printed out all the texts. I asked for my money back, she said I would never get it. I do not trust these people, they lied to me, they put me in harms way. Do Not Ever use this company.

I would like to know what that lady did with my personal information? When I told I wasn't going to pay that much for their service she took my with my information and threw it in the bottom right hand drawer of her desk and crossed her arms and told me to think about it. I am worried about what she has done with my information? I sent a message to this company about a week ago. Haven't gotten a reply.

Do not do businesses with this company there is nothing honest about them. This company WILL swindle you out of your money and lie and tell you whatever to get you to trust them. They have a recruiter who persuades you to go in. These people will not take no for an answer and keep pushing.. they ask you how much you make and create a "special discount pricing" only for today and push to get as much money from you. When you say no, they offer a cheaper "special pricing" and tell you only for today through coercion, manipulation and pressure you into purchasing. Typical high-pressure sales tactics. You believe everything they've told you about the program and they make it seem like every client chooses from these packages because if other clients are investing, that means they're as serious about the program as you are.. so you think. They never tell you're signing a contract. They tell you sign here initial here by this point you trust everything they're saying, but they're being very deceptive because every time they tell you something, they never look you in the eye. They make you pay absorbs amount of money and they recruit people for free and match them up with you. Even when you ask, they lie to you about your Match paying and have even changed documents on your preferences just to match their narrative. The company representative Chase Overstreet is very rude and takes what you say out of context and when you give feedback you're called a liar. He openly admitted the company does not care if you read their contract or not (which they purposely have you unknowingly sign). There's no way for you to find out any of this UNLESS you file complaints, fight back for your money or take them to court. That's when they openly admit everything they hid from you in regards to the matches not paying "promotions" while they charge you or give you "special pricing". The best thing you can do file multiple complaints to the state attorney, FDACS, etc. They say they've been around for 25 plus years but has only been actively registered for 4 years.. you can't believe anything they tell you... all they care about is your money and how much they can get out of you..

This is a scam. Filled out all the info and next thing I know I’m getting calls about loans from different numbers. After I block report spam and delete, I get called by a new number. Filling out their form is the only connection to the spam calls about loans. No one ever called or emailed me from The Matchmaking Company.

Sad too because I don’t know how Trust Pilot missed this.

If your idea of matchmaking is filling out questionnaires similar to online dating profiles, paying premium prices, and then leaving the rest to strangers, this may be the service for you.

While successful matchmaking requires both expertise and a genuine effort to understand clients, my experience left me questioning whether either was consistently present. From my first match, I openly communicated my concerns, particularly regarding what was promised during the "sales" process. While engaging and persuasive, I never felt truly heard. The same pattern continued with the two matchmakers assigned to me.

I am still awaiting a call from Elizabeth that was promised in February, and Isabella has been excellent at saying, "I'll connect with you next week." Unfortunately, those follow-ups rarely materialized. It has now been over a week since I requested contact information for a supervisor or complaints department. Historically, whenever I raised concerns, one of the matchmakers would reach out, but meaningful consideration of my feedback never seemed to follow.

At times, it felt as though my stated preferences were used as a guide for what not to match me with. When I expressed concerns, I often felt positioned as the difficult client rather than a paying customer seeking the service I purchased.

To keep things light, my friends have certainly enjoyed hearing about what became an unexpectedly entertaining dating adventure.

Match #1, "The Cowardly Lion," communicated almost entirely in vague generalities and somehow managed to avoid answering, and did while speaking in plurals. Still living at home?

Match #2, "The Tin Man," did not have a vehicle, stood me up twice, and eventually attended a free event I was hosting after borrowing Auntie Ann's car. He later invited me to my own church.

Match #3, "The Scarecrow," was the most concerning. Although background checks were reportedly completed, he actively participated in one of the two deal-breaker activities I had clearly identified as non-negotiable. Combined with a volatile temper, the experience left me feeling both drained and uncomfortable.

Of course, dating involves getting to know people and discovering compatibility. No matchmaker can predict chemistry. However, many people invest in professional matchmaking services to increase the likelihood of meeting individuals who share similar values, goals, and relationship intentions. That foundational level of compatibility should not feel optional.

I understand that life circumstances vary. Living with parents, returning to school at 45, or focusing on debt repayment can all be admirable choices. What is less attractive is using those circumstances to explain why someone believes they cannot meet a partner's expectations. That's a personal insecurity to address, not a compatibility issue for someone else to carry.

I recognize that matchmakers cannot know every detail about every client they introduce. However, none of the matches I received remotely resembled what I communicated I was seeking. Friends and family who know me well were consistently surprised by how poorly aligned these introductions were.

Had I encountered these individuals on a dating app, most would have received an immediate left swipe. Instead, I paid a significant amount of money for a service that promised personalized matchmaking and delivered experiences that felt random at best and concerning at worst.

At the end of this journey, I am left with a smaller bank account, diminished enthusiasm for dating, and a collection of stories that sound more like a dating-themed fairy tale gone wrong than a premium matchmaking experience. Update: After posting my review, I was asked by the company to remove it. Since 6/25, I have yet to hear from upper management. According to Isabella, they are "very busy," but somehow had time to reach out when the purpose of the call was to present another match and encourage me to take down my review. She again said her famous, next week line.

As she stated, my review may be deterring my match from finding me. Oh no!! Respectfully, this is not a desperate plea to find a man. This is a customer service issue, and if that was not clear from my original review, I am happy to clarify.

I have accepted the matches provided. I understand that matchmaking involves trial and error and that allowing someone else to help find a connection comes with uncertainty. I never expected perfection or a guaranteed relationship. What I did expect was communication, honesty, and follow-through from the company I invested in.

Irene is the reason for the rating. She really cares and this shows. She is encouraging and positive thru the process. She is a great listener and is thoughtful in identifying matches

The interview sell was great. The reality was different. The matchmaker doesn’t respond. The matches so far have been way off, don’t meet criteria at all. You can do better on free apps than this very costly farce.