mattelcreations.com Reviews 

Einfach nur noch Katastrophe!
Finger weg von Mattel.
Ich hatte eine Puppe bestellt, diese kam allerdings nie an. Wir wurde bestätigt dass diese auf dem Postweg wohl verloren gegangen ist und ich mein Geld zurück bekomme. Als nach länger Zeit mein Geld immer noch nicht da war, habe ich Mattel erneut kontaktiert und mir wurde gesagt dass die Puppe nie bezahlt wurde, wie soll das sein wenn die Puppe wohl schon auf dem Postweg war und das Geld auch vom Konto runter. Dann sagte man mir ich solle das mit meiner Bank klären, es wurde immer eine andere Ausrede gefunden. PURE ABZOCKE! Bitte seid vorsichtig, hier wird keinem bei Problemen geholfen und euer Geld ist WEG. Auf meine letzte Mail wurde schon garnicht mehr geantwortet und der Fall von Seiten Mattels geschlossen.

Realicé un pedido el 2 de abril. A día 5 de junio todavía no me han confirmado el pedido. Sigo esperando que me lo manden o que me devuelvan el dinero

Para cobrarlo sí que fueron rápidos🤡

Mattel have changed their rules, so they no longer ship to the UK from their US site. They created a UK version, but the stock is rubbish, and not even remotely on par with the US site. It's clear they don't care about their UK customers in the slightest. We only get the dregs of stock they can't sell in the US, and want to get rid of. It's honestly an insult, so I've decided to no longer do business with them. America first apparently. Slow death of a once decent toy company.

Llevo 3 años adquiriendo artículos en esta tienda (hasta hoy mismo) y mi experiencia ha sido totalmente satisfactoria en prácticamente en todos los casos. Por la calidad de los productos, el packaging, el coste de envío y por el control/tracking de seguimiento de los pedidos.

Compre un kit 1 de barbies y en su lugar me mandan un coche de formula 1. Me han estafado con toda regla espero que me reembolsen en dinero.NO COMPREN POR INTERNET A MATTEL CRATIONS EN EEUU ,es jugarse a no ver ni el producto ni un euro,

I was online, promptly before the midnight release, to purchase LeBron James Barbie. I was placed in quere to pay, 4 minutes. When it was my turn to pay I received SOLD OUT. A total waste of time and anticipation. In 4 minutes they sold out!! Never Again!!!

I preordered a (made to order) doll and waited for it to be shipped for almost a year. After I saw that other people have received it I contacted customer support for an update. I was told that it was shipped but there hadn’t been any movement so it’s considered a lost package and gave me a refund. I have contacted them multiple times and asked for a tracking number since I don’t believe that it was ever actually shipped and they give me the same response or don’t respond at all. I also can’t get a replacement because the doll is no longer available and I don’t want to give resellers triple the price. If I knew this would happen I could’ve found someone American to order it for me because they clearly don’t care about their international customers.

Recently, Mattel have released a UK based version of their creations site meaning items from their US site can no longer be purchased for delivery to the Uk. Sadly, the Uk can only access a tiny fraction of their stock.
I just purchased their Masterverse Panthor figure.
Sadly, despite charging a high premium for postage the item was shipped in its brown box outer packaging, not double boxed and absolutely no protective inner packaging.
Yes, you guessed it, once opened the lovely display box was creased and torn.
I could have requested a replacement but at the risk of none being left in stock or it just being damaged again so asked for a reduction.
They’ve given just £7 which is basically what they charged for delivery anyway.
Basically, Mattel targets collectors, but doesn’t really get what being collectors means.
They’re basically no better than Amazon for packaging and they do not understand or respect their target customers.

So they separated the shops, and they accept money from Europe, but you can no longer buy anything from the Europe shop as it’s almost empty.

No longer worth paying for a subscription if you’re in Europe
This hobby has been compromised.

They could stop selling to bots but they prefer to. Wish they'd go bankrupt. They won't get another cent from me although I've spent THOUSANDS of dollars last year.

Ordered in mid December. Contacted multiple times over the next 5 weeks-no product was ever shipped. Customer service response are all ‘canned’. Cancelled order through credit card company. Untrustworthy company. Mattel should be embarrassed to have this part of their company.

Mattel are no longer shipping to the UK from the USA. The new UK Mattel website has about 4 dolls, old stock that didn't sell well, for us to choose from. Thanks for that Mattel, you really know how to treat your loyal UK customers! Bearing in mind that I paid £10 to join the 59 club for exclusives, its a total disgrace. I will never buy anything from Mattel again.

Not happy. Was told I was getting two virtual cars. They're only sending out one paid for my shipping abide by all the rules and when you call in they're like oh well. It's not fair. Not fair at all

I placed an order for an item not yet made- at least 7+ months in advance. I had no notification during this time and only after I sent an email did I get it sent out.
There's another order I want to place (for a gift, and not available any where else) however for someone in the UK IT IS £59+£10 membership+ postage=£74.99. in the USA the item is $50 which if I could pay this, would only cost me £42! Talk about overcharging! I would still have to pay more postage but from previous experience it's not that much different! For such a big company, it's a disgrace!

If you're a U.K. based customer please do not even bother ordering from this appalling company.I placed and paid for an order on 26th November 2024 it's now the 12th January 2025 and no items have been delivered.The tracking link provided by Mattel is blank showing no updates as to where the delivery has been.Customer Service is farcical and laughable,they said they are sending another item out even though I've told them I no longer need it as it's too late but not surprisingly this 2nd delivery hasn't turned up either,So Beware!

commande passée, aucun mail de confirmation, rien du tout. mail envoyé à mattel, aucune réponse , pour une monster high a 88 euros !!!!!!!!
vraiment écouter les autres commentaires et passer votre chemin, j’ose espérer voir la couleur, un jour de cette monster high, par contre ils se sont bien dépêché de me débite les 88 euros hein y’a pas de soucis sur ça ( ÉDIT : j’ai contacté le service client, apparement l’e-mail n’avait pas était bien noté, depuis ce jours je n’ai quand même aucune nouvelle de ma commande, ni suivi, rien, vraiment faîte attention en achetant la bas je ne recommande vraiment pas)

ÉDIT 22 JANVIER : j’ai reçu ma commande à ce jours, je n’ai reçu aucun email, rien du tout, bon au final j’ai reçu mon colis mais bon..

The shipping was extremely slow, it took more than one month. When the package finally arrived I found out I received the wrong order. I got everything but what I actually ordered. Horrific experience. Do better.

Ordered membership and monster high reproduction dolls when they launched over a month ago and contacted them about it just for them to cancel my order and I’m not the first person it happened to but it’s seriously bad customer service and I won’t be purchasing from them again.

HORRID ruined Christmas for everyone really. Mom wanted to surprise me bc she knows how much I love Ken in the Barbie movie. Bought me the Beach outfit and visor. Got the visor, nothing else.
Took 4 phone calls 2 supervisors all who were rude AF to get just a refund back.
I’m hoping it shows up jbc I’d like to wear it to the beach
Ordered 12/6. Today is 12/24. Nothing. Still sitting in a USPS hub in Memphis.

I’m deeply disappointed by the experience I’ve had with Mattel Creations, particularly as a member of both the Barbie and Monster High clubs. I joined to access exclusive dolls and have made 10 purchases to date. However, only 2 dolls have actually arrived, each taking 2–3 months to be delivered.

The remaining 8 dolls, which are highly valued on the secondary market, were purchased during “fastest fingers” sales, where I successfully secured them at RRP. Despite completing checkout and payment, months have passed with no updates on their whereabouts.

I managed to secure a refund for one of the missing dolls yesterday. However, inquiries about the others have gone unanswered, and I’ve had to raise new requests to track their status.

Another frustrating aspect is Mattel’s policy regarding missing purchases. If a doll you purchase never gets sent, your account is effectively locked from participating in future sales for the same item. I’ve requested that my account be reset to avoid this unfair penalty, but I’ve yet to receive a response.

As a global corporation, Mattel Creations should be able to provide better service and clearer communication. This experience has left me questioning their ability to deliver on their promises.

Suggestions:
1. Improve transparency and communication regarding order updates.
2. Offer timely resolutions for missing items.
3. Revise policies to avoid unfair penalties for situations outside the customer’s control.

This level of service is not what one would expect from a brand of Mattel’s stature.