mattelcreations.com Reviews 

I received the order 2.5 months late and on top of high delivery costs I had to pay for extra customs. The sweater I ordered was poor quality and didn‘t line up with the measurements in the size guide. Neither a return, nor refund was possible.

I highly recommend to choose any other website!

Ordered well over a month ago order was supposed to arrive 12th December and contacted numerous times and they didn’t help at all. Christmas present ruined as not here now!!!

Eigentlich mag ich die Produkte von Mattel, aber was da am 5.12 passiert ist, ist einfach nicht mehr lustig. Ich hatte unzählige recaptcha Rästel zulösen und habe, dann es nicht mehr geschafft schnell genug zusein um das Produkt zukaufen weil ich immer noch im recaptcha gefangen war obwohl ich kein roboter bin oder bots benutze. Dieses recaptcha nervt einfach!

Quise comprar una muñeca para mí colección y de entrada me obligaron a comprar la membresía, lo cual ya te incrementa el precio en 10€. Esperé y esperé y no acaban de enviarla según la web, así que escribí al servicio de atención al cliente, que tardó varios días en contestar para mandarme un seguimiento que nunca se movió. Tras unas cuantas reclamaciones con muchísimo retraso en respuesta, finalmente, tras un mes de espera y sin preguntarme si quería un reembolso o que me mandaran de nuevo la muñeca, me hicieron directamente el reembolso, invitándome a que si quería, podía comprar de nuevo la muñeca, eso sí, pagando el doble de lo que había pagado originalmente. Y todo esto cuando en varias ocasiones les había dicho que no quería un reembolso, que quería mi muñeca, y en ningún momento me dieron una respuesta clara o un servicio ni medio decente. El servicio es pésimo y el dpto de atención al cliente aún peor, y su comunnity manager no es mucho mejor tampoco. Ni se os ocurra. Que no den un buen servicio ni respuestas claras ya es inadmisible, pero que encima se rían en tu cara es el colmo.

Be very careful when ordering items as when I went on to the site it took me to the uk website which was fine as I live here it says that you pay £9 for delivery and customs and taxes have been included in with the price

Well guess what it is now with customs in the uk awaiting charges to be paid for by me have messaged Mattel a few times but have not received nothing as yet I will update as to the outcome

Update FairPlay to Mattel told them all the duty and taxes I had to pay and are refunding back within 7 days still waiting have had a reply now they are sending me a cheque which will take 6/8 weeks to arrive not happy as I’ve had to pay out quite a lot of money for duties and charges,please be aware will keep you updated

Rated 1 out of 5 stars
Updated 6 minutes ago
Sad and disappointed
Said in stock, sent me to target, they said in stock. Tried to buy pay now blacked out. Check back on nov 10th. At midnight went online. in stock. Blacked out again! Called Mattel And target. Other countries. No one knew anything I was talking about
Get a Mattel survey, via text. fill out the whole thing with comments. Hit next for the next page to send. Nothing! Keeps refreshing page to beginning of survey
Very sad and disappointed in Mattel and target! Would never recommend!
Date of experience: November 10, 2023

One of the items in my order never shipped. When I inquired asking the item to be shipped, they just gave me a refund instead. They also failed to refund the taxes so it wasn’t even a complete refund, plus I never got my item.

I wish I could give less than one star. I ordered in Sept, it is now November and it is still in transit. My credit card information was compromised directly after I made this purchase. Do not buy anything from here.

There is good reason to believe creations.mattel.com is a SCAM domain. DO NOT ORDER. I "pre-ordered" a Weird Barbie on August 11, 2023. All in, I paid $60.51 at that time. I received a notice in October that it was shipped. On October 11, 2023 I received a notice that it was "marked delivered". It was not, in fact, delivered. I live in a high rise condo building with a professionally staffed receiving room. All deliveries are logged-in. This alleged "delivery" never occurred. I followed up through the Customer Service link on the blast email advertising products (most recently, a "Kenough"
Doll) by including my Order No. I received an email response two days ago from "Ranmar M." stating that "You pre-ordered this item. It will be 'shipped out' on May 31, 2024". I tried a follow-up reply to the email. It bounced back as a "no-reply" email address. "Customer Service"?

Do not order. I never received my Barbie doll

Order supposed to arrive by 29th September. Still not received by 15th October. Emailed to ask where order was, told 'lost in shipping', asked for refund. Still waiting two weeks laters for refund. Told refund had been processed on 15th October and should have been in account within 7 days, contact banking institution. Now not replying to emails. Do not use this company.

I am bitterly upset and depressed, I suffer with depression and anxiety and I am unable to go out on my own. The reason I have become even more depressed is the way you have marketed the new Stevie Nicks Barbie Signature Doll, the way you have allowed scrupulous people to purchase 10 of this Doll. So much so that it sold out in minutes. You only have to look on ebay to see the kind of customers that you have allowed to purchase these highly collectable dolls. Certainly not fans of Stevie, but people intent on making a quick buck. You have emailed me with every single new Doll informing me of the release date and the date and time with a countdown to when I could purchase.
Every new Doll except Stevie Nicks. I say again every new Doll apart from Stevie Nicks.
I really can't explain in words the disappointment in not being able to purchase this Doll. Stevie is and always has been my all time favourite singer and her music has constantly managed to help me with my depression, I have bought all of her releases on vinyl, CD, limited edition releases, reissued collector's limited edition vinyl and CDs for the last 40 years. She is and will always be to me, the most iconic rock star and musician ever. Her songs make you believe that when things are bad, that your life can get better, there is a reason to carry on, to get through the bad times and find light at the end of the tunnel. I have attached a photo of a small fraction of my Stevie Nicks / Fleetwood Mac vinyl from my collection, all of which are limited edition Record Store Day releases, which meant that I had to queue at the shop 24hrs before they opened to ensure that I was able to purchase what may have been the only copy allocated to that record shop to sell. You will also notice in the picture my Tina Turner & Gloria Estefan Barbie Signature Dolls. I have also attached a copy of the latest emails from you showing products on countdown or just a notification of halloween special dolls. Again I reiterate that I never received such notification of the Stevie Nicks Doll being released or an email countdown. What you have done with the marketing for this beautiful likeness of Stevie during her "Wild Heart" phase is to ignore her REAL fans and deprived them of this keepsake item that they would treasure for life and sold them to scrupulous people who are now charging outrageous prices for her on ebay. I am a collector of your Signature Dolls when they feature prominent people who I have grown up admiring and loving. I have all of your Barbie as Olivia Newton-John dolls, which are so precious to me, even more so now that she is no longer with us, but you have immortalised her forever in your Signature Doll collection. I can't tell you the disappointment in my heart at never being able to afford the beautiful Stevie Nicks Signature Doll as they are now sold out everywhere apart from ebay and she isn't even released yet. Shame on Mattel and sadness and heartache for Stevie fans. Nigel Quinless (a fan of Stevie for over forty years

Bad
Products don't actually exist
Just a scam to get membership money

Bad bad bad experience. Made an order on 1° August 2023, sent 3 mails in 3 month just to know when my order sill be shipped, and after 3 months they refound me half of the costs and didn't sent me the products.
I'll never purchase from them again.

I bought at 5th of September for cars a lykan hypersport a detomaso mangusta a 95 Ford cobra r and a 69 mustang hwc elite and when I opened the box inside was only the lykan and the detomaso my order was #CHP3676608 also i have photos of order and the with what was inside . Its sad because I was really looking forward too . And it cost 60$+

Please avoid this website, as a collector I assumed that purchasing straight from the manufacture that the item would be brand new and sent in an appropriate box, however I received part of my order and the items arrived in a flimsy box with no protection and the items had been crushed and dented. I have contacted customer services with no reply as of yet, the customs declaration form names John Kelly as the sender which is strange for a multinational company to put on the form. I would advise anyone to purchase else where and avoid the disappointment and hassle I got.

Update:
I received the rest of my order today and one of the items was smashed up as it was sent in a small box with no protection and in addition to this I ordered 2 of those items but only received 1, but was charged for 2. Please avoid purchasing from this company not only do they commit customs fraud but also steal your money.

Bought 2 women's Barbie t-shirt, it took 10 days to be shipped. The customer service takes about 3 days to answer emails. Both t-shirts are size M, they go below my hips (I'm 5'7"). When I sent an email questioning about returning - because they don't have any decent information at their website - I was informed that the product was final sale. I looked at the website and this information is written very very very little at the bottom of the page. All (ethical) online stores put this information next to the price or the product picture.

Encargue el falcon sweep con el equipo noble, para el envio usaron landmark global, ya paso mas de una semana y ahora mi paquete se encuentra en machelen belgica, dudo que pueda ser entregado debido a las malas reseñas de los otros usuarios en cuanto a L.G.

I ordered the Kenough sweatshirt at the end of July expecting it “on or before 9/1” … it’s the end of August and still no tracking number. So, I check their website and now the shirt is listed for “preorder” set to ship “on or before October”! I tried contacting the company for some sort of update… anything … and have not heard a peep.

This is ridiculous for a $70 sweatshirt. I’ve had KENOUGH!

We ordered dolls from the first wave of tye Barbie movie and haven't even gotten a shipment notification. The support is also only stalling. Hopefully we'll be able to issue a charge back. This store is unfortunately neither recommendable or reliable anymore. Until they get themselves together, DO NOT ORDER!