Mattify Reviews 

161
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We bought the Checkerboard doormat in Cinnamon and it’s honestly so gorgeous!! The colour is even better in person, warm and neutral, and it sets the tone the moment you walk into the room. A q... Toon meer

Beoordeeld met 5 van de 5 sterren

Super pleased with our large striped Matt, perfect for our hallway and great quality. There were a few delays with delivery, however when I contacted Laura she replied promptly and explained the situa... Toon meer

Beoordeeld met 5 van de 5 sterren

I contacted mattify about wanting a bespoke Matt made for my daughter’s business. Laura was extremely prompt and sent me through a design and helped me throughout the whole process. I also ordered a p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Ordered Mat on May 25th not turned or had any tracking for this ! Emailed for answers & commented on social media post ! Still no response ! Not good for advertising with such poor customer service or... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Binnendeur

Geschreven door het bedrijf

Mattify is a UK doormat company, providing a stylish yet functional accessory for your home


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

161 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 71% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(161)

30 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Stunning Once Arrived

Ordered 24th May and unfortunately had my first order lost in transit.
The company have been fantastic and once I emailed and advise I was still awaiting my matt they sent me a replacement out straight away which arrived the same week.
The matt is stunning and worth the wait.
Customer service is excellent and I would highly recommend !

21 juni 2024
Beoordeeld met 5 van de 5 sterren

Such amazing quality and design and you…

Such amazing quality and design and you can just pop it in the washing machine. No signs of wear like other mats. Would highly recommend.

11 juni 2024
Logo Mattify

Antwoord van Mattify

Thank you so much for the lovely review Leanne

Beoordeeld met 5 van de 5 sterren

We love our new Mattify door mat

We love our new Mattify door mat! It's so easy to hoover and throw in the wash when it gets too muddy :) The cat also loves sitting on it, so it must be comfy for him too! :D

11 juni 2024
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Antwoord van Mattify

Yay! So pleased to hear this - thank you. Laura

Beoordeeld met 4 van de 5 sterren

Customer service was amazing and the…

Customer service was amazing and the product is perfect for a wedding gift. I am not giving it a 5 star just because delivery was delayed. Luckily wasn't in a rush to get it delivered and I know they were having issues with the production. Would still buy again!!

29 mei 2024
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Antwoord van Mattify

Thank you Cara

Beoordeeld met 5 van de 5 sterren

Absolutely gorgeous

Ordered a patterned doormat and absolutely love it. Its gorgeous. Been washed twice already and comes out like new! Fantastic quality. Excellent people to deal with. Ordering bath mat next

1 juni 2024
Review zonder uitnodiging
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Antwoord van Mattify

Hi Kate. Thank you so much for your lovely review, Laura

Beoordeeld met 5 van de 5 sterren

The most incredible mats

The most incredible mats. I need more doorways!

We bought two mats, one for our backdoor and one for inside our porch. They are stunning. They fit perfectly in the spaces we have and although only been down a couple of days, we have had a delivery driver admire them and a neighbour ask where we got it.

We couldn't be more pleased. The service from the team was excellent, as was the communication with a slight delay. Super happy!

Thank you so much

13 juni 2024
Review zonder uitnodiging
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Antwoord van Mattify

Hi Daniel. Thank you so much, you have made my day with this review. Much appreciated. Laura

Beoordeeld met 5 van de 5 sterren

Amazing service and product from start…

Amazing service and product from start to finish.
Laura and her team were able to customise my Business Logo "Oceansage Therapy" on to a mat for my Wellbeing Studio.
It looks so smart and elegant and I love how detailed it is.
Will definately be recommending to family, friends and other businesses. THANKYOU!!!

11 juni 2024
Review zonder uitnodiging
Logo Mattify

Antwoord van Mattify

Thank you so much Danielle, your logo mat looked amazing!

Beoordeeld met 5 van de 5 sterren

Perfect doormat

We’re a ‘shoes off at the door’ house, I’m very precious about our flooring! These mats are perfect for our entryway - well priced, nice and thick and luxury looking and they wash and dry so well. I’ve tried every mat on the market including expensive competitors claiming to protect your floors but was left with moisture seeping through and onto our flooring, but these seem to hold the dirt and moisture in the thick pile and are rubber backed but not too thick so there is no chance of damage to our wood underneath. I hoover them daily and they look brand new after every hoover and have already got 2 at the front of the house so I can swap over when one is in the wash, will definitely be purchasing more for the back doors too! So many lovely designs to choose from.

4 juni 2024
Review zonder uitnodiging
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Antwoord van Mattify

Such a brilliant review, thank you so much its so lovely to read. Laura

Beoordeeld met 5 van de 5 sterren

Such a beautiful and quality product

Such a beautiful and quality product. Bought a personalised initial mat as a present for my daughter and niece. They are buying their first home together. Can’t wait for them to see it. They will be over the moon 🌙 👏🏻👏🏻
Thank you. A fantastic idea that adds a personal touch.

11 juni 2024
Review zonder uitnodiging
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Antwoord van Mattify

I hope they love it! Thank you so much, Laura x

Beoordeeld met 4 van de 5 sterren

The mat is lovely

The mat is lovely, it looks great and I think it’s a great product - it’s so good that it can be machine washed, too! However, I was disappointed with the timings - both the e-mail response time at the enquiry stage and the time it took for my order to arrive. I sent my first e-mail enquiry on 22nd February and only received a response on 10th April after chasing via social media. Then, once I had placed my order, it was nearly two months later that I actually received it! So it essentially took me three months to get a mat! I appreciate that this is a small business, but I think it would have been helpful if a few key things had been clearly indicated such as how many designs and in how many colours you are allowed to request (I was told I could only see designs options in one colour, but this was not made clear on the website), how long you can expect to wait before receiving an e-mail reponse and how long you can expect to wait before receiving your mat, so that expectations are managed.

20 mei 2024
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Antwoord van Mattify

Hi Elaine. Thank you for your review and I am glad you like the mat and want to order another one. Just to help explain, when I say I can mock up a design for customers to review, most people generally ask to see one or two options but you wanted to see 18 options. As I am working on my own that is a half-day design service, which is why it took longer to reply than normal. I did also explain the delays that would occur in receiving the mat due to the supply issues and you said that you were ok to wait. Thank you again for the order, Laura

Beoordeeld met 5 van de 5 sterren

Product is awesome and unlike anything…

Product is awesome and unlike anything else available. Great designs, Machine washable, non slip and actually make an impact on the home by soaking up the residue of wet footwear. So happy this company exists and have been recommending far and wide. I love my two mats and wish I had more doors for more mats!! Great communication from the company too.

17 mei 2024
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Antwoord van Mattify

Love this! Thank you SO much. Laura

Beoordeeld met 5 van de 5 sterren

I love my new doormat!

Amazing customer service from Laura, there were some delays with delivery out of her control but she kept me fully updated and even threw in a free gift. My mat’s already had so many compliments, I couldn’t be happier with it!

20 mei 2024
Review zonder uitnodiging
Logo Mattify

Antwoord van Mattify

So lovely to hear, thank you Ellie

Beoordeeld met 5 van de 5 sterren

Absolutely amazing Customer service

Absolutely amazing Customer service! My order was delayed through no fault of Mattify themselves and Laura kept me up to date and sent me a lovely note apologizing. My order was such good quality and came exactly as shown! Will deffo be ordering again 10/10 🩷

21 mei 2024
Review zonder uitnodiging
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Antwoord van Mattify

10/10, well I can't ask for more than that! Thank you so much, Laura

Beoordeeld met 5 van de 5 sterren

The products are excellent quality

The products are excellent quality, you get what you pay for. I ordered six mats and am really pleased with the outcome.

22 april 2024
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Antwoord van Mattify

Thank you so much Matt. Your order is much appreciated and it's great to get such an excellent review.

Beoordeeld met 5 van de 5 sterren

Loved my doormat

Great doormat, good quality materials and colours true to photos. Delivered on time. Would recommend this company as they were really efficient.

22 april 2024
Logo Mattify

Antwoord van Mattify

Thank you so much Joanne, that's great to hear.
Laura

Beoordeeld met 5 van de 5 sterren

Really lovely personalised mats

Really lovely personalised mats. They wash and hoover brilliantly and are really excellent quality.

19 april 2024
Logo Mattify

Antwoord van Mattify

Hi Lucy. Thank you so much for the review, I am so glad you love the quality. Laura

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