Mattify Reviews 

161
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We bought the Checkerboard doormat in Cinnamon and it’s honestly so gorgeous!! The colour is even better in person, warm and neutral, and it sets the tone the moment you walk into the room. A q... Toon meer

Beoordeeld met 5 van de 5 sterren

Super pleased with our large striped Matt, perfect for our hallway and great quality. There were a few delays with delivery, however when I contacted Laura she replied promptly and explained the situa... Toon meer

Beoordeeld met 5 van de 5 sterren

I contacted mattify about wanting a bespoke Matt made for my daughter’s business. Laura was extremely prompt and sent me through a design and helped me throughout the whole process. I also ordered a p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Ordered Mat on May 25th not turned or had any tracking for this ! Emailed for answers & commented on social media post ! Still no response ! Not good for advertising with such poor customer service or... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Binnendeur

Geschreven door het bedrijf

Mattify is a UK doormat company, providing a stylish yet functional accessory for your home


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

161 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 71% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(161)

30 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

We purchased 3 mats all of which are…

We purchased 3 mats all of which are gorgeous and very much a talking point.
I've washed one already and they clean easily and retain their shape colour and texture . Would definitely recommend them.

19 april 2024
Logo Mattify

Antwoord van Mattify

Hi Margaret. Thank you so much for such a lovely review of the mats. I am so pleased you love the ats and thank you for your repeat purchases. Laura

Beoordeeld met 5 van de 5 sterren

Stylish Door Mat

Great communication from Laura, I ordered a bespoke size for my entrance hallway and was kept up to date throughout. My new mat looks so stylish in my hall. Highly recommend Mattify.

29 april 2024
Review zonder uitnodiging
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Antwoord van Mattify

Thank you so much Joanne. I am so pleased to hear the mat looks stylish in your home. Laura

Beoordeeld met 5 van de 5 sterren

Love the mat

Love the mat, I spent ages trying to find a washable mat with a modern design to my colour scheme. The only disappointment is that it wasn’t as large as I would have liked for a large entry way. A few weeks after I bought it they sent a email advising they released larger mats in exactly the size I wanted so I feel like I’ve wasted my money on the smaller mat as I really want to buy the larger mat now.

26 april 2024
Review zonder uitnodiging
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Antwoord van Mattify

Hi Kara. So pleased to hear you love your mat. Laura

Beoordeeld met 5 van de 5 sterren

Great

Great , well packaged and arrived on time. Item exactly as photographed.

25 maart 2024
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Antwoord van Mattify

That's great to hear, thank you Laura

Beoordeeld met 5 van de 5 sterren

Suey 1

Saw, loved, ordered, arrived promptly, love love in my kitchen 💚

2 april 2024
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Antwoord van Mattify

Yay! Thank you Susan. I am so pleased to hear this.

Beoordeeld met 5 van de 5 sterren

Great bath mat

Great bath mat. It brightened up the bathroom and it really absorbs water well.
Delivery was as promised and the mat is of very good quality.

8 april 2024
Review zonder uitnodiging
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Antwoord van Mattify

So glad to hear the mat looks great in your bathroom. They are perfect for bathrooms; non-slip, non-smelling and super absorbent.

Beoordeeld met 5 van de 5 sterren

Absolutely love my new mat

Absolutely love my new mat. It washes great ( washed it before use as recommended) tumble dries in no time.
It’s certainly a quality mat that looks great and feels great.
Definitely worth the money as it had 5 year guarantee.
Well packed and was in good time.

Would definitely buy from here again.

7 april 2024
Review zonder uitnodiging
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Antwoord van Mattify

Thank you so much for such a lovely review Irene. So glad to hear that you love your mat, Laura

Beoordeeld met 5 van de 5 sterren

I’ve bought two doormats from Mattify…

I’ve bought two doormats from Mattify on two different occasions, including one as a gift. The quality is well worth the money and they’re so easy to wash. A great welcome to our home and a little different being completely personal. Will buy again, thank you.

22 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Hasn’t arrived after nearly 3 weeks

Ordered 4 March - not delivered, no tracking number, no dispatch details and no response to emails.

22 maart 2024
Review zonder uitnodiging
Logo Mattify

Antwoord van Mattify

Hi Felicity. I am very sorry this has happened. As I explained when I contacted you via text (as this was the only way communication was getting through) our emails must have gone into your junk folder because we did send full updates.

Since then you have confirmed you received the mat and the free set of coasters we sent you as an apology for any misunderstanding.

As a small business getting a 1-star review is extremely disappointing because we always put customers first and therefore, I apologise once again that you felt like you needed to take this step.

I do hope you liked your mat.

Beoordeeld met 2 van de 5 sterren

Disappointed

Longer delivery tine than originally stated & not very impressed with quality of door mat. Extremely thin & not very robust for every day wear & tear

19 februari 2024
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Antwoord van Mattify

Sorry to hear you are disappointed with your mat. We do state 14 working days for personalised mats and having checked your order I can see that it was sent out within this time frame.

The thickness of the mats is 0.5cm. This is so that they fit under a door threshold and can easily fit into a household washing machine.

We firmly believe in the quality and the toughness of the doormats. They have been thoroughly tested over the years, with regards to everyday entryway traffic, washing, hoovering and being tumble dried. This is why we are confident in offering a 5-year warranty on all our mats.

I hope that helps explain.

Beoordeeld met 5 van de 5 sterren

I don’t usually write reviews as I have…

I don’t usually write reviews as I have nearly 7 children under 12 and time is very limited! However, the time that these mats (I have 3 now!) have saved me in floor and carpet cleaning, with their amazing absorbency and ability to be machine washed, tumble dried, and come out as good as new, means I could write 100 reviews.

Not only are they stylish and luxurious in quality, they are very reasonably priced, especially given their longevity. We have them placed inside any doorway that is likely to get messy and I now have 3 that look really beautiful throughout the house. I didn’t think I’d ever say that about a doormat!

Laura is a fantastic business owner and communicator and she quickly accommodated a request I had to make one of them a specific size for my porch area.

We are very happy with the outcome and Mattify is now my go to for any household mat requirements.

I would absolutely recommend this company to anyone looking for a luxurious and practical, good looking household mat!

17 maart 2024
Review zonder uitnodiging
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Antwoord van Mattify

Thank you so much, this is the best review ever and has made our day!

Beoordeeld met 5 van de 5 sterren

Highly recommend

I never thought I would pay this much for a doormat, but it is lovely. I would buy another without hesitation. It makes my house look very posh! Lovely thank you.

14 maart 2024
Review zonder uitnodiging
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Antwoord van Mattify

That is so good to hear, we feel like the cost definitely reflects the number of years the mat will last. Thanks so much for the purchase

Beoordeeld met 5 van de 5 sterren

Excellent product and service

Excellent product and service. The mat is exactly what I was hoping for, nice design, great colour and the writing on it has a warm colour too.

Laura was very responsive and helpful with question I had about the delivery. I will buy again if I need another one.

9 februari 2024
Review zonder uitnodiging
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Antwoord van Mattify

Hi Oliver. That's so good to hear, thanks so much. Laura

Beoordeeld met 5 van de 5 sterren

The best doormat!

Love my Mattify doormat! I've had it for over a year and it is still in perfect condition. Amazing that it can be washed and tumble dried - so convenient for quick cleaning and comes out looking fresh. I've had other doormats that last a matter of months due to getting dirty and impossible to clean, our mattify one made it through a renovation and lots of messy building work. Highly recommend.

25 januari 2024
Review zonder uitnodiging
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Antwoord van Mattify

Yay! They are amazing and definitely come out of the wash like new so we are glad to hear they are doing the job

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