Mavis.com Reviews 34.435

Exceed expectations the truck is better than before

Had a great experience here from start to finish. The team was professional, honest, and straight to the point — no runaround or pressure, just real communication about what my car needed. They broke everything down in a way that actually made sense and didn’t try to upsell anything unnecessary. The work was done faster than I expected, and the quality speaks for itself. My car feels smooth again and runs like it should. It’s rare finding a shop that feels this trustworthy and consistent, but this is definitely one of them. I’ll be coming back anytime I need work done and would recommend them to anybody looking for solid, honest service.

Amazing people!

Have used this location for tires and service over the years and will continue to use them as my go to. The manager and technicians all work together as a team and get you in and back on the road in record time! They are second to none!

Called mavis for a tire that was losing air.Mikey told me to bring it in around 4ish.When I got there he took the car in right away.Took 5min max.bad valve stem.fantastic customer service.

Chris was very informed and got the tires i needed for my truck. I live in a snowy climate and it is very nice to not have someone argue with you about needed super swampers. I will definitely come for my next set when I need them.

I paid $1,499 for 3 tires and service, but the original issue was never fixed.

I clearly explained that the vehicle was shaking and making noise.

After the service, the car was returned in the exact same condition.

I even brought it back and they kept it for hours, yet nothing changed.

Very disappointing experience for the amount charged.

David was very friendly and the phone rep found me a slightly further location to take me right away, opposed to a 2 hour wait.

Rodney and his Team are simply amazing. They go above and beyond to ensure the customer is satisfied which is rare today in retail. They fill you in and make sure you are informed of everything your vehicle needs. Ben is a long time employee and Austin I believe is his name is a new Assistant Manager but has excellent customer service skills.Thanks Mavis in Thomson, Ga.

Came to do an alignment today it got done pretty quick. I recommend this shop 100% satisfaction. Thank you Jonathan for your an amazing service!!

Johnny Robinson was fantastic — thank you!

My 83-year-old mother and I were traveling from Aiken, SC to Milford, CT when, not long after getting onto I-20, our check engine light came on and the engine suddenly lost power. We exited the highway and stopped at Mavis Tire, where Johnny helped reset the codes and got us safely back on the road.

He was efficient, friendly, knowledgeable, and gave us helpful advice along the way. We truly appreciated the kindness and professionalism he showed two damsels in distress. Thank you again, Johnny, for making a stressful situation so much easier!

Got a new car and I always come back. The crew is tremendously helpful and knowledgeable. Always a great service! Customer for 3 years and counting.

I had a flat tire and the tow truck took me to this tire shop. They sold me a used tire for $65 which is not a problem. The problem is that they charged $130 for labor, double the price of the tire. The excuse was that they’re short handed and only have two technicians working. I was already late for work so I had no choice but to accept the charges. Price gouging at its best.

My wife brought in our car jut for an oil change. Without her asking or giving permission they checked and tried to sell her an air filter, she said no but we have big tree in our front yard that put leaves on hood of car which they let fall in to air intake while trying to sell us something we did not ask for or give permission to do so. As soon as she was driving out of Mavis the engine light come on and started having issues with car, brought back denied any kind of accountability and very rude to wife and talked down to her like she was an idiot. Mavis is not trustworthy and was very insulting towards her. please do not give them your hard earned money. They are rude, try to sale you things you did not ask for and will not stand behind Work!

The best thing you can do is find another shop not named Mavis.

3/15/2026-3/16/2026
I brought my car, a 2015 Honda Pilot, to Mavis to have the brakes checked due to vibration in the steering wheel. Mavis confirmed the rotors were worn out and needed to be replaced. The next day, my wife brought my car back to Mavis and all rotors and brake pads were replaced.

3/20/2026
I was driving the car on the interstate and noticed the vibration in the steering wheel was still present.

3/21/2026
I brought the Pilot back to Mavis on to have the brakes checked again. At this time, I also asked if they had the runout measurements from the prior install on 3/16/2006, which they did not have. The Honda spec for runout is 0.0016 inches, which the store manager confirmed. Mavis proceeded put the Pilot on the lift and inspected some components in the rear end and stated they believe the steering wheel vibration is due to a worn rear sway bar and/or rubber bushings around the rear differential. I agreed that at 250,000 miles, there are likely some worn out parts. However, I asked them for the runout measurements on the new rotors after installation as I wanted to verify the rotors were in spec before working on another part of the car. They proceeded to take measurements with a digital caliper at five locations in line with the lug nut studs. Since all 5 measurements were within spec, they called the runout good; however, measuring rotor thickness is not the same as runout. Finally, they admitted they do not have a dial indicator runout gauge to measure actual rotor runout, but if I take the car to a different shop and found an issue, they would take care of the problem. At this point, I agreed that it was best to seek a different shop. I called the Mavis in Clemmons to see if they could do a runout measurement, but they also stated they do not have a runout gauge. Since there were no Mavis options, I took the car to an independent mechanic.

4/2/2026
An independent shop inspected the brakes and measure the runout on the from rotors to by 0.0080 inches and the rear to be 0.0050 inches. Way out of spec on both front and rear. The rotors at Mavis were not installed to spec on 3/16/2026 and were not measured or corrected on 3/21/2026. The independent shop was able to salvage the new rotors and correct Mavis' installation errors. The car now drives with no vibration at all when braking. I then returned to the Mavis shop to see if they would refund the labor charges from 3/16/2026 of $330 under the Mavis labor warranty policy. I did not ask for a refund on the parts since the independent shop was able to machine and reuse the rotors, even though this was an additional $573.21 to correct Mavis' mistakes. The store manager at Mavis refused and said that the labor warranty is not applied in that manner and I had to bring the car back to them for the repairs. The store manager said once the independent shop found the runout issue, I should have brought the car back to Mavis and they would have put new rotors on under warranty. To that end, I have several issues:
1. If replacing the new rotors installed on 3/16/2026 with another new set of rotors is the fix, why was that not done on 3/21/2026?
2. The Mavis shop had two chances to install and/or correct the issue and failed. How many chances do I need to give the shop in order to get it correct?
3. Why is the burden on me to find an independent shop to diagnose Mavis' mistakes since they did not have the tools available to measure the rotor installation to verify it met Honda's runout spec? Additionally, beyond my time and loss of my car for another day, there was a financial cost of a $110 diagnosis fee at the independent shop to find Mavis' errors.
4. Even if I did bring the car back for a third time to have the rotors replaced under warranty, I asked the store manager about how he would verify that new rotors would meet the runout spec since they do not have a runout gauge. To this, he replied that one of the floor technicians purchased a runout gauge, and they can now do runout measurements. If a runout gauge is needed now, why wasn't it needed on 3/16/2026 when the new rotors were installed? And knowing I had an issue, why wasn't I asked to bring the car back after the gauge was purchased so that a runout measurement could be taken?

I have all the invoices from these visits and the thickness measurement from 3/21/2026. The total bill for the services on 3/16/2026 was $788.20. It cost me an additional $573.21 at the independent shop to have Mavis' botched install diagnosed and corrected. Save yourself the time and trouble and take your vehicle to another shop.

Marty was very helpful in arranging for all of the work to be done on both of my vehicles.
Great job and he has great customer interaction providing great service.

I had my tire problem taken care of immediately. John, at the register was a Godsend, he and the crew were amazing. I have never had a bad experience with the staff at the Newberry road store. I recommend it for anyone looking to get their tires fixed.

Amazing customer service! I came in to replace my tires but was having some computer/ brake system issues with my car, Audrey was able to completely fix my BMW and the issues I was having. Super grateful for their help and will be coming back again for their great service.