Mavis.com Reviews 34.435

The best always. Such personalized care and explanations.

Great customer service and really good crew to spend time talking cars with

Normally, I don’t jump straight to blasting a business publicly. I try to handle things the right way first. But this situation earned every bit of this review.

I brought my Mercedes GL63 AMG to the Mavis Tire location in Riverhead, NY for a balance, rotation, and alignment while I was in town for work. I stay on top of my maintenance, and I don’t cut corners.

Almost immediately after the service, the vehicle didn’t feel right. It became unstable at highway speeds—tracking grooves, overly sensitive to wind, and just generally unsafe compared to how it should drive. I attempted to get back to the shop, but my schedule didn’t allow it before I had to drive back to Georgia.

That drive home caused real damage.

By the time I got back, my rear tires were completely destroyed, and there was excessive wear and stress on rear suspension components. I took the vehicle straight to my trusted shop in Georgia, and the alignment report made everything clear.

The specs from the Riverhead Mavis location were way off:

* Rear toe significantly out of spec
* Front alignment improperly set
* The vehicle was essentially fighting itself the entire drive

This wasn’t a minor mistake—this was a bad alignment that should never have left the shop. I’ve attached the before-and-after alignment sheets, and the difference speaks for itself.

Because of this, I’m now out:

* $800 in tires
* $600+ in suspension components
* Plus time, stress, and the safety risk of driving a poorly aligned vehicle hundreds of miles

To make matters worse, the balance they performed didn’t even last more than a few days.

And here’s the part that’s just as frustrating as the damage:

I’ve made multiple attempts to resolve this directly.

* Called the store — got nowhere
* Emailed corporate multiple times — no response
* Reached out through social media just to get a contact number
* Called that number several times and was told a regional manager would contact me

I have yet to receive a single call or email back.

At this point, it’s not just about the poor workmanship—it’s about the complete lack of accountability.

This isn’t just inconvenient. This is a safety issue and a quality control failure, followed by zero follow-up.

If you value your vehicle, especially something performance-oriented, I would strongly reconsider using Mavis.

I went in to get 4 new tires and the manager Larrietta was AMAZING!! She helped me with amazing prices and helped include our package with so many other amazing offers too! She was so helpful Just how thorough she was walking me thru everything as well 😊 my aunt needs tires and I’ve already referred her to NBT in Streetsboro Ohio to do her tires! I will be going back for future services

My oil change took only 30 minutes….great service!!

Had a flat in a shopping center across from Mavis...added air and got to store at 5:40pm...20 min before closing! Great experience...NO, actually AWESOME experience. Preston and his team got my tire fixed and I was back on the road in less than 30 minutes...

Excellent customer service. I pulled in with a flat tire, half hour before closing. They took care of putting my spare on the car and no charge. I will visit my local Mavis tomorrow to buy new tire ! great job Syosset Mavis !

Danny broke down all the different charges and was great

Danny was very helpful and knowledgeable about tires.

Anna was so helpful made the experience so simple and easy she’s great 10/10 would recommend this place if your searching for simple affordable services!!

They are not v4ry competent.I had a tire with.shifting belts and car was tough to.control.They had ne replace several suspension parts needlessly.Another place diagnosed problem as replacing a tire
They put my spare tire on the driver side front and did NOT TIGHTEN ANY OF THE BOLTS.THE WHEEL FELL OFF THE CAR WHILE DRIVING.I could have been killed or killed someone.They paid me for some dsmage to.my suv but there was NO APOLOGY.One of the idiot kids laughed about this.I will.NEVER do.business with them again.THIS REVIEW WAS FOR MAVIS TIRE

Always expect awesome service when i come to this location ! they are very fast and always do a good job. Staff is very friendly and i will always come here when i need services or car issues !

Thank you, Sebastian, for the fast and efficient service!!

Tire Kingdom saved my day when I found a roofing nail in my tire. They were fast, friendly and got me back on the road in no time. Great team and I will use them in the future for my tire needs.

Excellent experience, in and out in 20 minutes. Very professional and informative, went above and beyond expectations. 5 stars this place is great!

Great service
Mar and Steve were great and respectful
Thanks guys

Overall my experience was great with the exception of one employee, Josh. I had a scheduled appointment to arrive last Saturday at 9am for 4 tires to be installed after ordering them a week prior with Jerry.
I arrived and was greeted by Josh with “Who are you? Do you have an appointment?!” I was taken back but replied “Yes and gave my name” Defensively Josh responded “Well how would I know? Can you give me your keys?”
I sat in the lobby, Chris kindly came out to let me know that they had started and the wait would be a little over an hour which exceeded my expectations. When finished, Josh came out, called me to the computer and told me what I owed. I proceeded to ask about the rebate and he put his finger close enough to my face that it made me uncomfortable and said “PAUSE! Wait for me to explain and you will see that you’re getting a good deal!” This is the second time I’ve encountered rudeness with him. I attributed the first time to a bad day. Now I’m thinking he is probably not cut out for a customer service role.