McGuirks Golf Reviews 

87
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 1 van de 5 sterren

Always try to use an Irish company but McGuirks have the customer service of a cheap Chinese website. Try to send a different used item instead of the premium product advertised and you paid for. When... Toon meer

Beoordeeld met 1 van de 5 sterren

Visited McGuirks Leopardstown today to buy a specific item. Picked up the item and went to cashier area to pay. One of cashiers finished serving a customer and then proceeded to spend approx a minut... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Amazing Golf shopping experience in the Naas store thanks to the help of David. Couldn't have done enough for me (advice, support, golf club testing). The store has everything for the Golfer, novice t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantasitc after sales service by Davids team, expecially Ben and Fergal. I bought a club in the McGuirks Golf Cork, but got no support on a shaft replacement but then I contacted this Galway store. T... Toon meer

Bedrijfsgegevens

  1. Sportwinkel

Geschreven door het bedrijf

We are a 100% Irish owned company and have been providing our customers with the best brands in golf equipment and the best prices since 1970. We pride ourselves on providing the best prices and service available in Ireland. We also promise to beat any...


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

87 reviews

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3,5

Alle reviews

(87)

24 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Poor customer service

10 year old son very excited to go to this prestigious golf shop today in Blancherstown! Walked in first thing only customers in the shop! At least 10 staff on ground floor first time so anyone looking at us would know we didn’t know where things were. After a good spell I eventually asked where are junior clubs! I was directed upstairs. Stood at the junior clubs for a while looking at 2 staff for a while but yet again over I had to go to see could someone help me and my eager young man! Well every query I had the response was it’s very expensive???? I never once asked the cost of anything I was looking for golf club advice!!! I even asked had they waterproof set for kids the response was they are very expensive? My real agenda was to buy a pitching wedge to complete a set of US kids irons. Had previously purchased in Naas Mcquirks (absolutely no issue with customer service here) and get advice for Christmas ideas!! So I said thank you I’ll look around myself! He found a sand wedge is his size, glove, golf balls all by himself and got pitching wedge. Only he was so excited I honestly did not want to leave a penny behind the counter with the poor customer service! Ye need to improve!!!!!!

26 augustus 2024
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Hi Olwen,

We're very sorry that you didn't have the experience you expected in our store in Blanchardstown.

Could you please email us at mcguirksgolf@gmail.com to discuss your experience?

Kind Regards,
James,
Online Team

Beoordeeld met 5 van de 5 sterren

Golf trolley

Was in the Newbridge store to buy a trolley. Lady helped me and steered me to a trolley that I really love.

3 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Customer Service

Amazing Golf shopping experience in the Naas store thanks to the help of David. Couldn't have done enough for me (advice, support, golf club testing). The store has everything for the Golfer, novice to professional. Wonderfull array of products and service. Especially the Projection/Tracking room to try out clubs and fittings. One of the best Golf shops in the Leinster region.

24 mei 2024
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Hi Paul,

Thanks for the kind words. They're really appreciated!

We're glad you had a great experience, and you're welcome back at any time!

Kind Regards,
James
McGuirks Golf Online Team

Beoordeeld met 5 van de 5 sterren

Caring staff

I've been coaching golf with a special olympics club in Dublin 15 for over 10 years . One of our golfers wanted a new set of irons I called into the Blanchardstown store and spoke to a lovely guy named Derek. He told me to get our golfer to call in and ask for him. Which he duly did and they had a chat. The irons he wanted were on special offer and following their chat, Derek called another guy over , Shaun who it turns out was the club Fitter. Long story short . The clubs were put aside , our golfer was invited back for a fitting , to ensure the discounted irons were a good fit . The deal was done . A special thank you to Derek and Shaun who took time to look after a "special" golfer. They dealt with him in a very caring and professional way. And the bonus is the new irons worked great.

7 mei 2024
Review zonder uitnodiging
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Antwoord van McGuirks Golf

Hi Pat,

We're delighted to hear about your experience in Blanchardstown. Derek and Shaun are great guys that we're lucky to have working with us! We hope that the irons continue to work.

You're welcome back at any time!

Kinds Regards,
James
Online Team
McGuirks Golf

Beoordeeld met 1 van de 5 sterren

Do they have any interest in selling ?

I presume they hire people who have an interest in golf not sales! Staff almost seem jealous that you are buying the newest gear ! They certainly do not want to sell them, iv been to 3 mcquirks stores in the Munster region and I have had the same experience in all 3. Unfriendly uninterested rude staff !! The reason Ive been to 3 different stores is because I said to myself "surely it is an isolated store problem but no!
Went into the Limerick store today, waited 30 mins by the irons nobody approached me, I then asked for help and was told wait one minute.... The employee retreated to the counter and decided to have a chat with the rest of the staff ! I returned after taking a walk to cool down, waited by the irons again and still no help the irons are located in the dead centre of the store so staff deliberately avoid the customers! Will never step foot inside a mcquirks ever again!

6 april 2024
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Hi Damien,

I'm very sorry that you had a bad experience! We encourage all staff to treat our customers with the utmost importance, and I apologise that you didn't receive that.

However, we appreciate the feedback and will do our best to ensure that this doesn't happen again.

Regards,
James,
Online Team

Beoordeeld met 1 van de 5 sterren

I went to visit McGuirks Tralee Store…

I went to visit McGuirks Tralee Store with my wife and daughter while I was holidaying in nearby Banna. I had played in the Tralee P&P Scratch Cup the day previous. We were looking at the clubs and were met with a very rude staff member saying we were not allowed handle or test putters. Same guy made a remark about clubs being very expensive so no touching to my 14 year old daughter. We were livid. We are regular customers of McGuirks/Cork. It was one of the worst experiences I’ve had in any store.

27 augustus 2023
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Hi Kevin,

Our sincerest apologies that you had a bad experience. Would you mind emailing me with more details about this at mcguirksgolf@gmail.com please so I can look into this for you? Thank you for being a regular customer and we can assure you that customer service is extremely important to us.

Kind Regards,
James
Online Team

Beoordeeld met 5 van de 5 sterren

Reliable

Bought a golf bag from them online through click and collect and got the product as advertised

29 november 2023
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Enjoy your new bag and thank you for the review!

Kind Regards,
James,
Online Team.

Beoordeeld met 5 van de 5 sterren

Superb customer service

Had to review mcguirks. Ordered on line made a mistake in a product I ordered sent them an email. They replied immediately with a lovely email back refunded immediately and made it all so easy which is rare in this day and age. My other order was delivered to me within 48 hrs. 10 out of 10 for service. I will definitely be ordering from them again. Can’t believe their service. Thank you McGuirks.

18 oktober 2023
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Hi Della,

We're delighted that your issue was quickly resolved! Enjoy the new product.

Kind Regards,
James,
McGuirks Golf Online Team

Beoordeeld met 5 van de 5 sterren

McGuirks Golf store offers an…

McGuirks Golf store offers an exceptional range of premium golfing brands. With an impressive array of top-notch products, coupled with really good offers, they make online shopping for golf enthusiasts an absolute delight. The icing on the cake is their swift international shipping service, ensuring that your golf gear reaches you in no time. Highly recommended.

10 oktober 2023
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Thank you for the kind words!

Kind Regards,
James,
Online Team

Beoordeeld met 5 van de 5 sterren

The Best in Ireland

Great stores and simple and easy to use website. Prices are always competitive and the sales during the 4 Majors are unmatched. I have been a customer for years now and they are my go to for all my golf needs. Great customer service. Highly recommended.

17 augustus 2023
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Thank you for the kind words David, and thank you for your business throughout the years!

James,
Online Team.

Beoordeeld met 5 van de 5 sterren

Daragh just brilliant

Daragh just brilliant, best service in a long time from anyone. I got my son fitted for clubs he was patient and knowledgeable. I now know why McGirks are so successful.
Well done.

18 juni 2023
Review zonder uitnodiging
Logo McGuirks Golf

Antwoord van McGuirks Golf

Thank very for the kind words Karl! Best of luck to your son with his new clubs!

Regards,
James,
The McGuirks Golf Team

Beoordeeld met 1 van de 5 sterren

Poor Range finder - no response

I bought a range finder that turned out to be crap. I sent an email and then a second to ask to send it back.
No answer. I find it not professional and not customer oriented. I’ll never buy something from them again.

7 januari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor customer service today in the…

Very poor customer service today in McGuirks blanchardstown 26/06/22 time17:45pm.
Served by a girl named Sarah.
Sarah asked my husband if he could pay with card instead of cash, when he replied that this was not possible he only had cash, she rolled her eyes as she had to wait to use the till beside hers, as the till she was using did not except cash payments.
She then abruptly told him to bring the irons over to her at the other scanning machine, not a please or thank you the whole time she served him or gave him back his change.
Very rude person!
I have a right mind to return the set of irons purchased and get them from another store the more i think of it!

26 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very Poor Condition of Online Purchase & Service

I bought a golf bag online (for a gift) and when I went to collect it,I was presented with an item that looked like it was second hand. It was dirty, dusty and a bit battered and came without any packaging. I questioned the poor condition and was told 'it's a sale item'. It may have been on sale but it looked like an ex display model and certainly not in the condition a new golf bag should be in. Another staffer told me they remove all packaging when the items arrive to save on space and offered to get me a box. Which was absurd as I politely told him it would not altar the poor condition of the product. I was told if I wanted it in its packaging, I should have ordered it for delivery - which is bizarre! Never noticed their website stating that nor that sale items were in poor condition/possibly ex display models! I was very disappointed by the state of it and the responses given. Especially after wasting my time. I was then offered a credit note but I requested my money back. I subsequently bought the exact same one in Halpenny Golf, without any drama.

8 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top class service.

Top class service from Limerick office. Broke my SIM2 driver crown, went in and was replaced on site. Zero hassle and stress free, many thanks.

7 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional customer service

Booked a fitting for a putter in the Blanchardstown branch.I was taken by Shaun O’ Conner who was both patient and informative . The level of customer service I received of this gentleman was nothing short of exceptional. Well done Shaun and thanks again for your help will most definitely be back

15 januari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful online service

I ordered a wedge from McGuirks on the 16th of October 2021. They took the money from my credit card and then some days later emailed me to say that the supplier would not have the chosen shaft until late December. I had no difficulty with that but then in early January I started emailing for an update on my order and despite 3 emails to them I have not received a reply and the 'customer service' phone number rings until it is answered by an answering machine which is full so you cannot leave a message. It is probably the worst customer service I have experienced in all of my online shopping. Their owners need to know what is going on, thus my review here.

14 januari 2022
Review zonder uitnodiging

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