McLarens UK&I Reviews 56

McLarens UK&I's Bethany Carter is so efficient and courteous. I can guarantee always is in contact throughout the claim procedure. Super helpful human and dedicated - love working with McLarens.

From the moment Paul Goring took charge of my case, everything ran seamlessly. He was understanding, reassuring, and proactive often chasing me to move things forward rather than the other way around. His approach made the entire process smooth and stress-free. I’m genuinely grateful the company appointed Paul to handle my claim.

I found this company and Louise in particular who dealt with me to be very prompt and helpful in dealing with my claim. Louise was very professional yet very approachable in answering any of my queries. The issue was dealt with promptly and I was kept informe at all times.

McLarens were appointment loss adjuster for our claim. Graeme the assessor couldn’t have assisted us more through out the process. Graeme was courteous, friendly and extremely knowledgeable. A great experience.

McLarens was appointed by our insurers to assess a claim. From start to finish our assessor, Jazz, was extremely reliable, sympathetic and professional. Nothing was too much trouble in terms of dealing with our enquiries, whether by email or on the phone, and everything was dealt with in timely fashion. He made what made have been a very stressful experience far less painful. We would definitely recommend McLarens.

McClarens were nominated by our insurers Zurich to deal with a tree damage claim to our footpath. Natasha was the loss adjuster who dealt with our claim. Natasha was professional, listened to our issues and concerns, kept us up to date at all times and overall provided an incredible service. Thank you McLarens and thank you Natasha.

I had an accident at work involving 2 serious surgeries and time in the hospital in march 2024,the site manager lied in his statement and accident report despite all my medical records,pictures and witnesses they denied my claim and now i had to get HSE involved to have them investigate the issue so 1 year and half later im still waiting.....

We utilise McClarens on a number of buildings insurance claims across the business and their service has always stood out. Claims are handled swiftly, fairly and with a lot of empathy toward the affected parties. I must say that Karen Masters has been a stand-out loss adjuster and recently provided service which exceeded every expectation. She is kind, professional and very prompt in every aspect of her role.

McClarens were nominated by our insurers to handle a claim after a break in and theft. Our designated adjuster, Chris, was fantastic from start to finish, providing an efficient and speedy service, whilst keeping us informed at all stages. The whole process was hassle and stress free from day one. thank you

Really impressed with our nominated Loss Adjusters who deliver a first class service to our Brit Private Clients in the event of a claim.

We had a deeply troubling experience with Kieran and one of his ex-colleagues. Without informing leaseholders—who are financially responsible—they proceeded to file a substantial insurance claim, approving a wildly inflated quote of 117K. 70K for replacing kitchen and bathroom (30sq m), added 30k as "contingency" + VAT
All of this was done behind closed doors, without consultation, despite us sourcing alternative professional quotes between £25K-£35K, which were conveniently dismissed.

They exploited the vulnerability of an elderly resident to justify these excessive costs, using her situation as leverage, while crucial information—such as the fact that the damaging leak remained active for months—was ignored or outright denied.

Leaseholders, who would be financially impacted for years, were deliberately kept in the dark and only found out by sheer chance. Their actions show a pattern of inflating costs, sidelining those responsible for payment, and denying accountability at every turn.

We have filed a formal complaint with the Financial Ombudsman Service (FOS), and the case is currently under investigation. We are also submitting details to Action Fraud and the Financial Conduct Authority (FCA).

Transparency, fairness, and honesty were entirely absent throughout. Please exercise extreme caution if dealing with these individuals.

Would give 0 stars if I could .

McLarens Private Client team consistently delight our clients with their expertise, access to resource and excellent communication skills. Our clients feel supported throughout their claim journey and their expectations are exceeded.

McLarens are very helpful and quick to respond. If there are ever any issues then Tim Carpenter / Mike Hurry are more than happy to get involved and iron these out

Amazing service from McLarens adjusters as per usual. Always on hand and supporting our clients to the best possible standards

Stockport Homes Group utilise the services of Mclarens regularly. McLarens are absolutely brilliant at what they do and always go above and beyond in assisting us in managing our large complex claims to ensure they are delivered in time and on budget. To say they make the process hassle free is an understatement, they're fantasic and we couldn't deliver the services we do without them.

I have regular conversations with Ben Dickens who is a loss adjustor at McLarens, he is always on hand to assist, very knowledgeable, friendly and helpful.

I have spoken with several other adjustors too regarding various different claims and all are very helpful.

Really good experience working with Brent Stewart. Insurance claims are always complicated and worrying times but I felt really comfortable in Brent’s capable hands.

It gives me great peace of mind when Mclarens are appointed on a claim. Their adjusters have the rare combination of technical expertise, and commercial awareness that I need. Mclarens are able to collaborate with all parties to ensure the best possible outcome for the client-which, as an insurance broker, means everything to me.

Personal service, continuity with one named contact

Regularly use McLarens across our 75k stock portfolio in the UK. They’re always clear, concise and available. Even on complex matters they make the claims much more bearable. Will always appreciate their help.