We had a problem with the manufacturer of our new bed. Mediriser was terrific in helping us resolve the problem. We thank William for all his patience and support.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The service was impeccable. I ordered a sauna that was out of stock and they contacted me to ask if I wanted to wait a few weeks. They offered to send me options in stock with a similar price. I chose... Toon meer
I realize that the delay in my receiving my item was most likely due to all the new tariff issues, but my item didn’t come for 2 months. Mediriser did not do a very good about keeping me updated and... Toon meer
I was at first skeptical becaue the cost looked so good. But the their team, William, responded to every convern n i am glad i purchsed the mobility lift from them. The unit was delivered as promised... Toon meer
Bedrijfsgegevens
- Assistieve hulpmiddelen leverancier
- ook in
- Medische apparatuur leverancier
- Mobiliteitsmiddelen leverancier
- Rolstoelenwinkel
- Scooterzaak
- Ziekenhuisbenodigdheden
Geschreven door het bedrijf
Mediriser stands as a premier Direct-to-Consumer retailer serving the Durable Medical Equipment market in the US, specializing in mobility equipment and wellness industries for disabled and elderly individuals. The company focuses on a wide range of products tailored to enhance mobility and daily living for its customers. Headquartered in Wilmington, Delaware, Mediriser manages a national network of service technicians to provide White Glove Delivery and In-Home Service, ensuring easy and pleasant delivery to the customer. Mediriser's slogan: "Where Care Meets Quality"
Contactgegevens
542, 1007 N Orange St. 4th Floor New Castle, 19801, Wilmington, Verenigde Staten
- 2512921169
- support@mediriser.com
- mediriser.com
4,6
Uitstekend
68 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We received a great price on a Journey…
We received a great price on a Journey Air Elite Power Chair. It arrived in excellent condion along with the optional cushion. I would buy from this company again.
21 juni 2025
Review zonder uitnodiging
We found what we were looking for at…
We found what we were looking for at the best price. They had great customer service and amazing shipping speed.
10 juli 2025
Return
It did not work in our for our environment. Read the fine print because it is impossible to return . The company wanted 25% of the cost upon return. I am keeping it so they cannot sell the item again. It is just the cost of my continuing education at age at 79 years
24 juni 2025
Antwoord van Mediriser
Dear Jackie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Lift didn’t work out for your specific environment.
Regarding returns, we understand this can be frustrating. As stated clearly on our website and at the time of purchase, a 15–25% restocking fee applies to returned equipment. For medical and hygienic products such as patient lifts, a 25% fee is standard practice to ensure safety and sanitation.
If there’s anything we can do to support you further—now or in the future—please don’t hesitate to reach out. Your satisfaction and well-being matter greatly to us.
Warm regards,
Mediriser Team
Like the light weight
Like the light weight. I'm in my seventys and the light weight makes easier to take my husband with me
22 mei 2025
Power Chair works great!
4 april 2025
Product received
Product received. Even though I had to wait few weeks longer than expected, support team always were updating me about the situation. I respect their professionalism.
2 april 2025
Fantastic Customer Support!
2 april 2025
Purchased the dignity lift
Purchased the dignity lift. Arrived promptly but unfortunately was damaged. I reached out to customer service for return and replacement. They responded within hours and had my replacement shipped the same day. Excellent service!
20 februari 2025
They made my order fast and complete…
They made my order fast and complete Can't wait to get my cart and hit the trails very polite people will be doing business again
6 januari 2025
Review zonder uitnodiging
Questionable Customer Service
Our experience with this company was extremely frustrating. We ordered a part with 2-3 day shipping, but it took over five weeks to arrive. For the first two weeks, there was no communication or delivery. We reached out via email, phone, and webchat, but received no responses on any platform. After another two weeks of failed attempts to contact them, we filed a complaint with the FTC. Only then, three hours later, did we finally receive a response from the company. It took yet another week for the part to arrive.
For constructive feedback, I strongly recommend the company prioritize customer service. A timely response to inquiries—within 24 hours—is essential for a positive customer experience. Improved communication and adherence to promised shipping timelines would make a significant difference.
7 december 2024
Review zonder uitnodiging
Antwoord van Mediriser
Dear Dona,
Thank you for your feedback. We’re truly sorry to hear about your frustrating experience and appreciate you taking the time to share your concerns.
We would like to clarify a few important points:
You placed the order on Dec10th evening and first contacted us on December 18th. We returned your call on December 21st. While our response was delayed due to the Pre-Christmas season and a high volume of inquiries, we did make efforts to follow up and stay in touch.
The item you ordered was temporarily out of stock, and you agreed to wait for it to become available.
The product was delivered on December 30th, which does not reflect a five-week delay.
Our website clearly states that the item ships within 1–3 business days after payment, not that it is delivered within that time. Shipping itself generally takes 7–10 days.
We did not receive any contact from the FTC regarding this matter.
We completely understand your frustration when ordering a very urgent and sensitive item like a scooter’s battery, and we take your feedback seriously. Improving our response times and customer communication—especially during peak seasons—is a top priority moving forward.
Thank you again for bringing this to our attention.
Sincerely,
Mediriser Team
The product is just as advertised
The product is just as advertised. Arrived in good shape and easy to assemble.(our son did it)
23 december 2024
I appreciate your time over the phone
I appreciate your time over the phone. Just purchased the wheelchair.
30 oktober 2024
We are very thankful to Sara for…
We are very thankful to Sara for answering all our questions
23 september 2024
Thank you for helping me choose the…
Thank you for helping me choose the scooter. Looking forward to receiving it.
3 oktober 2024
Delivery took a few days longer than…
Delivery took a few days longer than the estimated deadline, but the lift works well
2 oktober 2024
This company has great customer…
This company has great customer service. I had some problems with my credit card and PayPal account when making a payment. The Mediriser representative stayed on the line for more than 10 minutes until the issue was resolved. I really appreciate it.
10 augustus 2024
Patient Lift works well!
25 april 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.