Medley Reviews 

I was hesitant to purchase a sofa online without having seen it in person but figured it was low risk due to Medley’s great satisfaction guarantee policy. I am so happy I did. The sofa is beautiful and the craftsmanship is impressive. I would not hesitate to purchase from Medley again and I have already recommended to multiple friends. No sofa I have seen in big box stores came close to comparing.

Good experience. Love that we were able to order a bunch of fabric samples and customize leg length on couch. Couch was ready more quickly than expected and is quite comfortable. I love that it's not off-gassing--new furniture and carpet tends to give me headaches, and this couch didn't, even right out of the package. Recommended!

From start to finish,purchasing to delivery was exceptional and professional. Customer care was on top of any and all issues small or large and resolved to the utmost satisfaction. Clearly we would do business with them again.
Thank you Medley
Sam/Sue Oakley

The process so far has been outstanding. With such a big purchase from afar the staff was available and willing to answer every question in a friendly, knowledgable and helpful way. I liked dealing with a small company--the same person every time I called, making the experience more personal. Couch was ready weeks before I expected, delivery went smoothly and I am pleased with the quality and color.

This was our second purchase from Medley (former Stem furniture). This time we bought Zavis chair in Texture Oyster. The fabric is beautiful and sturdy.
The chair arrived about 8 weeks after the order date, and we were timely informed about major order updates. Overall, we highly recommend Medley to everyone looking for for quality and non toxic furniture.

"I love my Stem bed, it’s toxic free and absolutely beautiful!!! Such a great quality! The only thing I wish it included is install/ assembly instructions. We had to guess ourselves how to install it. Other then that , it’s a fantastic piece of furniture!! Customer service was wonderful, Shawn was very responsive and helpful. Thank you,

Tatyana"

Stem is an awesome company. Exceptional customer service and beautiful product. I bought the Miku Bumper Sectional XL with the latex and wool fill and an organic fabric. The sofa is so comfortable and stunning. Well worth the cost and lead time for a custom, non toxic piece of furniture. I will be purchasing from Stem again.

We bought a custom bed frame and the Blumen sofa. The bed frame took longer approximately three to four months while the sofa only took about 6 to 8 weeks. Both items came undamaged so beautiful well made and will last a lifetime. Completely stylish and minimal design. We had trouble attaching our headboard to the bed frame so stem sent a local Carpenter to do it for us free of charge. Communication was easy and even though you do have to wait a bit for this furniture as it is not ready off the floor like Jordan's Furniture or something like that the wait is well worth it. Gorgeous pieces non-toxic sustainably made handcrafted and will last you a lifetime seriously stylish.

I would like to thank the team of Stemgoods for the efforts to make our living more healthful, clean, and “green.”
We received our custom-made solid wood frame king size Bramo bed last week. Gorgeous! Excellent work, practical design, a sturdy and beautiful piece of furniture!
The bed came in two very secure and durable boxes. We prepaid in-room delivery (the solid wood is really heavy!); the guys from AIT Logistics were very polite and attentive to all our requests. We had no problems with shipment, we tracked delivery online; they called us the day before and came in time.
The assembly of this big heavy bed took not more than 15 (!) minutes (my son helped me). Very wise and practical construction.
We chose steel legs for the bed, they are very impressive and durable. Diamond tufting of the head board is done very thoroughly, and it makes our bed a real beauty! All work has been done very accurately and professionally. Very fine upholstery work!
The Stemgoods has a very nice collection of upholstery fabrics. We liked ours very much (we chose the fabric from the kit provided by Stemgoods by mail).
Of course, no any smell or gas-off.
Again, thank you very much for the dedication to your customers and quality of your products, as well as its “green” nature. We will recommend your company with pleasure to all our friends.

I absolutely love my couch from Stem. We were able to customize the fabric, height, width, legs - and it was a VERY easy process. They went above and beyond to provide additional fabrics to help match to our rug. I appreciated getting updates from them and what they were working on next with my order. I have already referred friends and will certainly look at Stem for future furniture needs! Thank you!

This couch is the ultimate lounging couch, sits a little lower than a typical couch. Down Pillows were nice and packed, for the cushions I only got the foam option (not latex) which are still very comfy. The casablanca fabric is nice well sewn, and the construction of the couch overall is solid! I feel like I can jump on the arms of the couch if I wanted. Plus the couch did not smell like chemicals. For my order they were able to ship it in the timeframe. Awesome couch overall, sleek modern and easy to move through doorways.

Like others who have reviewed, stem’s fulfillment is less than desirable. They took longer than previously quoted. I’m actually okay with this, given that it’s a custom piece of furniture. The men who delivered in SF did a good job.

The issues came with the actual couch. I had ordered an organic velvet, and every single piece of fabric that was sewn had the pile in a different direction, resulting in the couch looking like patch worked! Velvet takes on a different color depending on the direction you look at it. I’ve spent more than 6K on a latex and wool couch and somehow their upholsterer doesn’t know how to upholster velvet?

In addition the seat cushions did not have the cotton encasement. So, they had the velvet touching the latex and wool directly. Apparently, this ruins the pile on the velvet. There are parts of the couch where I can feel a pokey piece of latex because it’s not properly encased. Not to mention, seat cushions need this extra protection from stains and I may want to wash my seat cushions.

It makes me think other shortcuts were made on the couch.

I’m in touch with Laura who says their operations manager will get in touch. She said that Friday and today (Monday), so I will update my review with the outcome.

I am writing to share my review of the Zavis couch which we ordered with the natural latex filling. We have been enjoying it for about a month and we absolutely love the look and feel of it! It stays cool to the touch during naps and provides very nice back support. I am not sure what other customers are complaining about in terms of wait. I ordered the couch online around the holidays and received it in January as expected. In fact my family chose to order from this California based company as opposed to other companies that manufacture closer to us. (We are on the East Coast.) Communication was good both by email and online. Very pleased!

I love this company. We've ordered 4 pieces from Stem and love them all. The most recent was a bed for our master bedroom and the craftsmanship of the bed is beautiful. My father-in-law even commented that he hadn't seen a bed built that well in decades. I love the lack of chemicals and the craftsmanship.

Bought a table. Wood warped after arrival. Company offered partial refund. Table continued to warp. Should have returned it.

I've ordered twice with Stem. The first time, I ordered a custom built couch. As many of the other reviews have mentioned, the delivery process and customer service is pretty poor (I'm being kind). The people are courteous and give the appearance of caring about you (when they reply). I placed my order on January 4th. I received exactly ONE unprompted email telling me about the status of couch. I reached out a few times to get some information but it was hit-or-miss if they would reply. Then, once it was delivered, I didn't receive any updates and had to keep reaching out over and over again. Finally, on March 9th, a couch was delivered to my apartment...and it was the WRONG couch! At this point it was comically bad so I wasn't even mad about it. I reached out to the company and after a few back-and-forth emails, I was told three days later that someone would call me. Nobody called. I emailed AGAIN the next day (now four days after receiving the wrong couch). Eventually I ended up getting the couch. The support team said they understood and made up for the horrific experience with offering me some compensation. I received that about two months later. Original order on January 4th, situation resolved on April 30th.

Wanting to get another piece to match my couch, I ordered a matching chair a week before Halloween. It arrived a week after New Year's Day. Again, terrible experience with the delivery. No communication. The box was so dirty that I had to open this giant chair in the hallway of my apartment after paying the delivery company to wheel the chair into the elevator and move it toward my apt instead of just dropping it in the lobby of my building. At this point, I had the "fool me once, shame on you; fool me twice, shame on me" mindset so I barely spoke up about the poor overall service. Furniture ordered on October 23rd, situation complete on January 8th.

The furniture itself is really nice. Everyone loves it. The customer service and delivery are terrible. It's so disheartening because I'd order so much more and recommend this furniture to everyone I know if they could just do basic stuff like communicate status or set realistic expectations. If you have four months to wait for your piece and can be patient in dealing with awful delivery service, then you should definitely buy from Stem.

Stem provided excellent customer service. It was easy to use their website. This is my first couch and I was worried about purchasing online but was having difficulty finding one I liked without the use of chemicals. I wanted a couch without fire retardants and low/no voc. I loved that the sectional I ordered was also made from FSC certified solid wood. I can definitely feel the difference when I sit on it versus a previous couch. There is more support and doesn't sink in too much. Just the proper amount of cushion. This company aligns with my values of reducing the impact of chemicals in our environment and in my personal space. Along with durable furniture that is intended to withstand for a long period of time. It was a bit pricey but I felt I got what I paid for in terms of the quality.

I recently purchased a sleeper sofa and ottoman from stem. Ordering the couch through their online system was seamless, painless, as was working with their customer service team to refine and finalize the order. Every question I had (and I had quite a few) was answered thoroughly and within a reasonable amount of time. I was told that due to high volume of orders during the holiday season, that it would take a little longer to process and deliver our new furniture. Which was fine with me, as my main objective was to purchase well made, non-toxic furniture. Which is exactly what we received. We couldn't be happier with the purchase.

We paid a high price for what does not seem a high quality couch. As a few other posts have mentioned the couch creation takes longer than what the website claims. We had to reach out quite a few times to get a straightforward answer. We are not pleased with the couch and are going on month 3 waiting for the piece to be returned/picked up. If you are not in a rush to receive a piece of furniture, pay a high price for moderate quality, and do not need to communicate with company, you may be okay ordering with this company.

Took 11 weeks total. The production look longer than anticipated and then back and forth for hours with delivery company as they tried to locate the couch. Was promised 4-6 weeks and would have ordered from a different company if I had known there was a chance of this happening - we had family visiting from out of town for Christmas and we had to sit on dining room chairs and the floor on Christmas day. Very disappointed, and left long message before new year and never heard back. Couch is nice and it's important to me to have a sustainable, non-toxic product but would not recommend.