Medshopdirect Reviews 

Unfortunately on my behalf, there was miscommu ication after speaking to someone at Medshopdirect. I didn't recall seeing options for install delivery or curbside. My apologies, Our member stated that there was no mattress, but a topper. However, our member stated that the bed is a beautiful bed. Hopefully, we will rectify the mattress issue, I'm sure that we will. Thanks Mark for your assistance. Thank you Medshopdirect for all of your assistance.

The customer service especially has been outstanding. I worked with Omar throughout the process of buying, delivery, and adjustments of the ICare bed. He responded immediately throughout the process whenever I had a question, addressed issue promptly and made me feel heard. The whole team worked together. I appreciated this support as it had been a difficult time for us but receiving the kind and professional support made the transition to this hospital bed easier. The product -ICare bed (cal king size) and mattresses are terrific as well! Although one of the bed frames arrived damaged from the mail- Omar had a new bed frame made and delivered. Thank you Omar and the whole team at Medshopdirect!

The mattress order was handled quickly and easily. Mom is very comfortable on it and it supports her better and she doesn’t complain of as much pain

I changed my mind about the old bed and wanted it picked up instead of keeping it. So they had to do a little shuffling to accommodate that. But it was fixed and the bed will be picked up Friday.
I worked with Omar and Ivan(sorry-don’t know last names) And they kept me updated throughout the whole process.
I’m satisfied with the purchase and would recommend your company.
Thank you,
Renee J Reynolds

The operations team were fantastic from start to finish, keeping me updated and personally calling me when needed. They showed genuine care and consideration that my order was fulfilled and delivered on time. I never felt like just an order number, but w valued customer. I highly recommend folks trust this company with their business. You won't be disappointed. Huge kudos for Ivan who was of great help to me and my family.

The salesman was very helpful and made the ordering process very easy and relaxing.

Answered questions promptly, delivered product timely and product is just as advertised.

Omar was very helpful and the bed is just what we wanted!

thanks
Nick & Kathy

Omar (sales) was very helpful and knowledgeable, provided advice and answers to my questions. Returned my call shortly after I left a voice mail.

Ivan (operations) kept me informed about order status and shipping times and status.

I am very happy with the medical mattress I purchased.

I neglected to order the pump for the air mattress i purchased. The staff at MedShop Direct were very helpful, they contacted the manufacturer to inquire about my purchasing a pump separately. Their communication is top notch, sending emails with updates on the order and then delivery. The pump itself is working great with the air mattress. I am very happy with my experience and will recommend them to anyone in need.

Very good quality product and fast delivery

This has to have been the BEST customer service experiences I have ever had. From my initial inquiry to the recommendation from the manufacturer to delivery it was less than 1 week. I can't say enough good things.

Honest and clear communication from start to end. Fast delivery. Excellence in customer service and product. Ty.

My experience has been excellent. The communication, the professionalism and of course the product. I am very happy with my purchase and I would highly recommend this company to anyone.

Absolutely amazing experience from start to finish. Reps reached out to me personally to confirm fitment and to notify me of shipment. Was received must faster than expected.

The personnel at medshopdirect are customer first in all areas. The delivery company was late in delivering the bed which was slightly concerning as the day was a Friday. Overall, the bed is one of the best and is working well for my husband with Parkinsons.

Omar was great and eager to help me with all my needs.

Bed exactly as described except that the “1 touch” controls are not actually “one touch”. You have to keep your thumb on the button during the entire moving process - which for a Parkinson’s patient is pretty hard (with the tremors and decreased strength). But overall - the bed is wonderful. My husband slept for 5 solid hours without waking up the first night!!! I don’t have to pull him up and out of the bed anymore in the middle of the night, which saves my back. Ordering it online was simple, the company called to verify everything which was great, the delivery was quick and damage free. And the product is fairly easy to assemble - just extremely heavy - so have your strong adult children come over to put it together.