Had trouble getting a rail for a home adjusting bed. I talked to a representative late Friday afternoon, they verified to me on Friday evening that they could get the part. I asked them to order it... Toon meer
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Lees wat reviewers zeggen
The sales representative was very patient and helpful. The delivery came right on time. It would be great to have better customer service. I recommend they incorporate AI assistance. Other than tha... Toon meer
When ordering Omar knew the product and gave great informed answers. Very helpful and kind. Ivan give up dates on the shipping and kept us updated and let us know when our order arrived at the dest... Toon meer
The bed is great for my husband who has Parkinson's. He can easily get out of bed! The bed is very comfortable with very nice padded bed rails. The men that delivered and set it up were very compet... Toon meer
4,9
Uitstekend
122 reviews
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Quality Worth the Price
From the ease in ordering to the actual product quality, this mattress has met and exceeded my expectations. I am sleeping better and believe this justifies the price. I knew I made the right choice once I received an email introducing the customer service rep for my account.
27 februari 2026
I wish there were more stars in this…
I wish there were more stars in this review that I could give this company. The customer service was exemplary. We had some issues with some unforeseen challenges in delivery. But everyone provided excellent communication and support and we were able to get my dad in a much needed hospital bed. I would highly recommend med shop direct. Omar thank you again for all the caring and professionalism during a stressful time.
9 maart 2026
Review zonder uitnodiging
Good communications
Good communications. Fast and honest service. A five star experience.
25 februari 2026
Everything was great
Everything was great. The person who I talked to in order to get the right Bariatric mattress. The quickness of the delivery. The best of all is the quality of the mattress. This mattress easily holds my weight unlike other mattress. I could not believe that I could buy a quality Bariatric mattress for $300 plus dollars. THANK YOU VERY VERY MUCH, Medshop Direct.
18 februari 2026
Antwoord van Medshopdirect
Met Fan! It's a huge pleasure to have been of service to a very kind individual such as yourself.
If you need anything in the future, we are here for you.
Best regards,
Omar
Omar was very knowledgeable
Omar was very knowledgeable, friendly and very attentive to my needs.
9 februari 2026
Review zonder uitnodiging
Follow-up and communications
Made every attempt to make sure expectations were met. Follow ups and communications were great. Shipping was a challenge, and company made every effort to resolve any shipping challenges.
6 februari 2026
Antwoord van Medshopdirect
Tracie,
Thanks so much for your cooperation during shipment. Your mother is so fortunate to have someone like you doing the best for her, and we are thankful that you gave us an opportunity to be a part of it.
Shipping is one of the most annoying parts of this business, because we can do everything right, and its just out of our hands when there's short delays or issues with the bill of lading scanning. We appreciate that you were able to see that from our part we were right there with you from A to Z.
Our kindest regards,
Omar
Med Shop Direct
Old fashion customer service!
Omar was extremely helpful finding replacement parts for me. Old fashion customer service!
5 februari 2026
Antwoord van Medshopdirect
Hey Boss Mike! Happy to work on this experiment with you :) - beats buying a thousand dollar pump if it's not needed.
The new parts should arrive on 2/16
Hope it all works out
Talk to you soon
Omar
Great experience from start to finish!
Great experience from order placement through installation! I was kept informed as to the status the entire time, and everything happened exactly as scheduled. I really appreciated the ability to communicate with them through the process. Ivan was the best!!
10 februari 2026
Review zonder uitnodiging
Med shop Direct really stayed on top of…
Med shop Direct really stayed on top of our hospital bed order. We ran into some shipping challenges and they made every effort to meet the challenges. We were very pleased with the installation and follow up. Ivan communicated each day on the order and expectations. We are pleased with the product as well.
9 februari 2026
Review zonder uitnodiging
Great experience with them
Great experience with them. From ordering to delivery and installation we had excellent customer service. Highly recommend!
21 januari 2026
Awesome customer service
Awesome customer service! Quick to respond and remedy my issue. Will be happy to use this company again.
9 februari 2026
Review zonder uitnodiging
Antwoord van Medshopdirect
Thank you so much for your kind words Tomika - you were great and beyond understanding. I'm happy this world has people like you helping out their mothers.
Our best wishes,
Omar
I had a great experience with…
I had a great experience with Medshopdirect. The merchant is reliable and their customer service was excellent. Ivan assisted with my order and he was always prompt, professional, and very helpful.
15 januari 2026
Review zonder uitnodiging
Thank you Omar!
We are very pleased with our entire interaction with this company. The communication and assistance was professional, prompt and courteous. We had the pleasure of interacting with the owner as well who was very knowledgeable and attentive throughout.
Our order was for an extra wide, fully electric hospital bed that came with a mattress plus cover (and had a promotion for a free overbed table included!), all of which arrived as promised. And the price was lower than any others we found online. The delivery man was also polite, helpful and professional.
The bed has benefited our father/ husband in many ways, specifically by increasing his comfort, ability to sleep with less pain, and, in addition, by making it easier for the nurse to apply dressings etc, without uncomfortably straining her back.
Thank you for the all around excellent service and product which you provided.
Sincerely,
Maria G
9 januari 2026
Review zonder uitnodiging
Antwoord van Medshopdirect
Maria,
So happy this worked out for your husband, and thank you so much for your kind words.
The pleasure was ours.
Your son Lois was very polite and he really wanted to get something special for his father and we were privileged to have the opportunity to contribute in the small way that we did.
Thank you again for giving us the opportunity to be of service.
Our best wishes,
Omar
MedShopDirect
Antwoord van Medshopdirect
Thanks for your words Al. The installers said you were very kind and welcoming. That's very refreshing in this day and age :)
Best regards
Omar
Medshopdirect
Better than expected
Stepan did a great job installing. Omar was great with communication.
20 januari 2026
Received the matress when they said i…
Received the matress when they said i would.
The customer service is exceptional. They were very polite & quick to answer my email when i thought my mattress had been delivered to the wrong address.
would highly recommend.
15 januari 2026
Review zonder uitnodiging
Antwoord van Medshopdirect
Thanks for your feedback Aurora! We are considering making all shipments "signature required" to avoid this :) So happy you called us in time and we were able to locate it for you
Best wishes,
Omar
Very professional and helpful
Very happy with how helpful and professional Omar was.
Ivan helped me with everything along the way, kept me in the loop of everything that was going on. I was very pleased with my entire experience.
They are the best!
30 november 2025
Review zonder uitnodiging
Very happy with everything
I can’t say enough good things about medshopdirect. Polite, professional, and they kept me updated every step of the way. Omar was very sweet and then Ivan kept me updated with the delivery and installation. I also saved 10% which came out to a few hundred dollars :) I don’t leave many reviews but I think more people should know about them.
31 december 2025
Review zonder uitnodiging
Excellent customer service!
Thank you for getting back to me and helping with my order. Excellent customer service!
3 november 2025
Antwoord van Medshopdirect
Thank you Johnny! You're a great person to work with.
- Diana
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