UK-MC Reviews 456

I’m still waiting to return my products. £70+ worth of order and I’ve been offered £20+ not to return them all I want is a return address. I believe this is intentional to prevent me sending them back

Delivery took a long time , I ordered 5 costumes to try having checked the return policy I was confident I could return unwanted swimming costumes. Unfortunately none of the costumes were any good for me - trying to get a refund was VERY problematic they kept offering me % of the amount and keep the costumes ( they were no good to me , I had no use for them) eventually,after over a month, I accepted a refund of 85% they had worn me down so much !! NEVER AGAIN!

Meet Curve are not upfront about the returns policy, nor that they are base din Hong Kong. The website gives the illusion that they are in the UK, but they are not. I would not normally buy from companies like this. It's disingenuous to keep this hidden. Then as a consequence, they do not want you to return items so the only way to get your money back without violating the 15 day return policy (which is not possible given that it took more than 15 days for the items to arrive) you have to accept a voucher. I think this is unacceptable. Do not use them

If I could do zero I would. Please do not order from this website, they are not in the uk. I have been emailing for a week to try and get a return address with no luck.

I’ve ordered from Meet.Curve a number of times and never been disappointed. However, in my last order one of the items didn’t fit. I contacted customer service and was offered to return the item for a full refund but had to pay return shipping costs or I could keep the item and receive a refund as a credit note. I chose the credit note and ordered a new item adding an additional £6.99 for shipping. After several weeks I hadn’t received the item so contacted them for an update. I was told the item was out of stock and was offered a refund. They only refunded the additional £6.99 I had paid. After numerous emails back and forth they are refusing to refund the remaining amount or issue a new credit note. I am so disappointed and will not be ordering from them again. Way to loose a loyal customer Meet.Curve!

Great service, one item wasn’t available at the time but alternative options or choices were provided, waited for original, didn’t need to chase. Great designs, fit and material.

Costumes are perfect fit and so comfy would definitely recommend

Good quality swimming costume that fitted well.

I had used this company before and been really pleased with the items I’d ordered. This time the products I ordered were disappointing in terms of fit and styling. The company were willing to refund however said if I kept the items I was unhappy with they’d give me vouchers for the value of the items so I could buy something else. I thought I’d just picked unwisely, and as I still needed a costume I agreed to this, (giving the original items to charity) however the replacement items were equally disappointing in terms of fit and style and I wouldn't use this company again for that reason.

I have requested a return and no one is responding to my emails.

Poor quality/ sizing. (Temu/ shein comparable but 5 times the price )
Very difficult return service - short timescale and after daily emails for 6 days still didn't have return address but had been informed order had to be returned to Hong Kong ( ignore the UK part of their name - very deceptive)
Eventually I agreed on partially refund and to keep useless item as I was going away so would miss return window ( because it took 6 days to even get some return info but not actual address)
They delete negative comments on Facebook so overall AVOID.

DO NOT BUY FROM THIS COMPANY!!
Poor quality, refuse to accept returns.
NOT based in UK

I’ve been trying to return an item which is an incredibly difficult process.

I wanted to return an item from my order which was not suitable. I tried emailing countless times with no response, eventually received an email basically stating they would only refund me 1/4 of what I paid. Also tried to say they did not receive an item I returned, however I had photo evidence so they eventually had to honour this after much stress. Would not recommend due to poor customer service.

I ordered 2 swimsuits for a holiday. I ordered the same suit in 2 sizes as I wasn’t sure in fit having never ordered from this company before. There was a very long wait for delivery which wasn’t made clear at the point of ordering. This meant the swimsuits arrived too late for the holiday so I wanted to send them back, however I didn’t realise I would have to pay postage (also not clear at point of ordering), and before I could return, I had to contact them first to arrange this. I sent numerous emails before I received a reply. I was then advised about the high return costs. I was then given options about having a partial refund and keeping the suits or keeping the suits and receiving a full refund as a credit note. This seemed the easiest of the options considering how long it was taking before they responded to emails (around 2 weeks in all). I spent the credit note on a cardigan and 2 beach towels but the beach towels were extremely poor quality and the cardigan was also not as described. Will never order from this company again and will advise others about the pitfalls too.

I love my swimming costume…it’s really well made and fits beautifully.

Worst customer service EVER! I’ve sent about 6 emails trying to return items and they keep fobbing me off! Do not order from here!!!

No where on their website does it state they are based in usa and returns must go there.
My items arrived when all the Trump tariffs were going on and a number of couriers, including the post office were not delivering to the USA so returning was impossible.
They offered me a small refund based on
me keeping the goods which eventually I had no choice but to accept but still no refund 6 months later!!!
NEVER buy from them - they don’t respond to you either. Don’t even deserve 1 star!

The item, when it arrived, was poor quality and very disappointing. Trying to return it is a nightmare and they make it as difficult as possible to get your money back. I'll never buy from them again.