Megelin Reviews 796

Pretty sure half the reviews are fake. I bought 3.items from here, and I reached out about the multi function belt. They said I have to pay shipping and 20 percent for a refund. The thing falls off constantly and doesn't lay flat on the skin. It's a piece of garbage. Customer service doesn't even offer me help or replacement with something similar. Trash company . I spent a LOT of money this week on their products.

Great company and excellent product. The communications was very good and they even reimbursed my charges to get the product shipped. I literally use this red light bag 6 days or more a week. Couldn't recommend them more.

Very pleased.

Mike

I purchased a Megelin red light mat and about six weeks later noticed that half of one strip of lights had stopped working. I was disappointed, as I had been careful with the mat and followed all care instructions. I use the mat both personally and in professional sessions, so reliability is important to me.

I contacted customer service with a photo and my order number. To my surprise, they responded over a holiday weekend and immediately arranged to send a replacement. I did not have to ship the original mat back, which I appreciated. The new mat arrived within five days.

While I hope the replacement holds up long term, I was very impressed with their responsiveness and willingness to resolve the issue quickly. Based on customer service alone, I give five stars.

well I guess I am one of the unlucky one. On ours all of the forehead lights go out when the mask is either flat or bent to form around your face. IF you bend it the other way the lights work so it's not a light/bulb issue. Tried calling and I had bought this for my wife for Christmas 2024 so my 12 month warranty is expired. Would think from a customer service perspective they MIGHT do something to help, maybe offer up refurbs if they have them or possibly a discount for buying yet another one but nope. I'm completely SOL and they wanted me to buy from scratch, which will never happen. Hoping that mine isn't the start for other folks and that their units start to fail right after the warranty expires.. Anyways not sure if this is the place to ask but definitely will need to buy another one so looking for suggestions for ANYTHING BUT MEGELIN...Thanks for listening to my vent. This just hit me wrong....

Cannot be trusted. I tried to make a purchase with my MC, and it failed twice, my bank saw no record for an attempt to charge my card. I was told by customer support to try again in two hours and I did. The purchase was confirmed, however, when I called six days later to track the package I was told the order failed, and an email was sent. NO email was in my email or spam, only the confirmation on the 8th. MY BANK ALSO SAID NO PURCHASE WENT THROUGH AND NO ATTEMPTS WHERE MADE BY THE COMPANY on my card. My account on Megelin said, the purchase was successful also. If a simple purchased failed 3 times, and their records are inconsistent and inaccurate, and they cannot resolve it then how can I trust their products or the life of their products?

I purchased the red light therapy bag, and I must say I really do like it. It seems to be helping my joint pain. It is a great way for me to take the time to relax, and I honestly feel a difference. I believe it is too early to tell if there are any improvements in my overall skin appearance.
I had received a free promotional gift that was defective, and Megelin's customer service team was quick to respond and sent a replacement part immediately.
I had a lot of questions on the products, and called customer service several times, and each time I got a human, and had my questions answered. I never felt rushed and felt the representatives knew the products well.
I am quite pleased with Megelin.

i have raved about the mask to anyone willing to listen! it arrived quickly and i have noticed a significant difference in my skin since i started using it. i also needed customer service at one point and they got back to me quickly and went above & beyond to solve my issue! highly recommend!

When I reached out about my handheld controller dying, they were quick to respond back and were very helpful. They assisted me with reordering and it was a breeze! I greatly appreciated their prompt and friendly service.

I ordered a red light mask 17 days ago and have not received it. I have been emailing the company for 3 days and have been getting nothing but the run around. They have created the shipping label but not shipped it. They keep trying to tell me its on the way but I have tracked it, it is not on the way. I have requested a refund, just cancel my order. They cant do a refund on shipped products, however it has not shipped. They keep telling me my situation is under review.

We had a problem with the mask within a couple of months. I reached out and another was sent immediately. I am a firm believer in the way a company handles a problem determines the value of a product. I love this mask. I chose it over Omnilux for one reason, customer support. Megelin has proven to me I made the right choice.

Thank you again!

Jennifer S.

Ordered the Megelin mat for 1599.00 and with it came a belt for which I did not get! I contacted the company several times and for a whole 3 weeks or more was giving the run around. My tracking said delivery not fully delivered. Then they didnt have it and what else do I want. So I requested a mask for which I waited another week for them to say no. They offered me a lamp for which I already have one so I requested the firming pants or vest and they said no. They kept insisting they can send me the lamp and I said I already have one and fo not want it. Then I said I want to sent the mat back because when I ordered this it was for both items. They told be they will charge me 20 % for restocking fees or for sanitation purposes. If I knew for 1 second the belt would not be in the purchase I would never have bought this. The value of the belt convinced to spend as much as I did and they gave me the impression that the belt was on the way so I felt comfortable in using the mat. I feel they defrauded me and made me comfortable with the idea it was on its way. I have since called my bank fraud dept! If u buy their items be aware of their fraudulent practices..

Very frustrating customer service experience.

I reported a malfunction with the battery indicator always showing full bars, which causes the device to shut off suddenly during sessions and results in inconsistent intensity. Instead of properly addressing the controller/battery issue, support kept asking for repeated videos and basic usage demonstrations.

On top of that, I was told I would have to pay for return shipping myself and restocking fees, or accept a partial refund that voids the warranty. Very disappointing handling of a warranty issue. I would not purchase again.

it is quite upsetting they sell product that dont lasI bought some slim belt, you recharge it and then wear it. fist time I got some electric shocks i contact them and they refund me some money from a big amount I paid and I had no idea that will stop the warranty so today after six months (well I hardly used the belt( they told me they can't do anything) so conclusion just throw it in the bin

Quick shipping and great customer service.
We bought and enjoying a Red Light Therapy bag, so far so good :)
Strong construction.

I ordered 2 items. Only 1 item was deliverd although it showed both items were suppose to be in the box. The box had been thrown away and I called Megelin at least 6 times over a month. I emailed several times. Each time I received a new person who had no idea what was going on and stated they would expedite the order to a manager. The last call 2/2/26 I heard dogs in the background, so I presume it was a lady in her living room who was reading off a script. The company gives no other way in which to contact them or reach any other employee of the company. It has been a month now with no progress and no assistance. Avoid this company if at all possible.

Few hiccups with the product(we had an earlier version which has since been updated) but when issues arose they were willing to fix said issue even outside of the warranty period.

The products were deliver quickly and accurately. They are working great after a few days. It will take some time to understand the long term benefits.

First of all the website is difficult to navigate. I had to use Ai to figure out the directions. They are very unclear. I have now used the face mask 3 times and the belt ^ times. I feel and see zero change. A lot of money tpo be dissapointed. I ll try it a little longer to see if I have any results.