MendIT Reviews 

Lovely knowledgeable guys. One of the best repair experience I’ve had. Thoroughly recommended

Absolutely amazing service. The Engineer that was sent out was a true professional. He listened to everything I had to say, was thorough in his tests and diagnosis, communicated everything he was doing clearly to me, and fixed the issue with my PC.

The only reason this isn’t 5 stars is because of how long I had to wait to get someone round (not the fault of the engineers at all), and a bit of a lack of communication from the company. After my initial request I wasn’t given a clear (or even vague) date of when someone would come out, and weeks later I still did not receive any communication confirming that I was still on the waiting list and that they would get to me. On the occasions I did have emails and phone calls with the company I have to say that they were very polite and professional. When I did receive confirmation that someone was coming round via phone call I didn’t get a confirmation email so I had proof, which would have been nice.

Other than that I really can’t fault the service and would highly recommend as long as your need isn’t too urgent as it can be a long waiting time.

Difficult issue solved after two weeks. The engineer wasn't able to fix on site but computer was taken away to be fixed. Only issue was length of time for the fix to be completed but the pc was completely stripped down and rebuilt looking for the issue

Top tier customer service. Zayn, nick and many others were beyond helpful and responsive. My PC also came back better than ever.

Terrible, completely terrible service. They keep my laptop from 13/05/25 (today is 25/07/25) and I don't know when or if even i will get it back! Only getting excuses that they waiting for parts, or wrong parts arrived. They even write me a message twice that I will get replacement laptop and without any notification they decided "no will will try to fix it again ". Only webcam didn't work in my laptop and they can't fix it for over 2 months!

Excellent service… the engineer knew exactly what the issue was and resolved it really quickly! He was friendly and helpful and explained everything and the PC has been performing better than it ever has! Thanks!

For what was a relatively simple repair, MendIT were very accommodating of my reluctance to open the machine and the distances involved! Communication was excellent and the specialist explained the full procedure which was carried out efficiently and effectively.

Great after sales support and service.

In the modern day customer service is very poor and not good until you experience meditation and chillblast, Carl and Dave especially went above and beyond to resolve my special needs sons computer.fromthe first call to the service engineer coming he was called Raymond it was professional friendly and very helpful and a week ahead of schedule, the engineer engaged with my son set up extras for him and advised him professionally and friendly can not praise this company any higher. And on a personal note Carl Dave and Raymond was 3 of the most professional friendly knowledgeable and sincere people in customer service I have ever had the privilege to deal with thankyou so much Mendip.

Engaged very promptly from the request from Chillblast. Slight pause in parts yet circa 2 weeks later and with the fabulous engineer on site, replaced, sorted and fixed. Good experience, clearly lots of demands on the teams and engineers so under pressure but so impressed. Prompt, polite and know their stuff, which is always a plus.

Adam attended our ailing gaming pc, and took real care with its repair. It’s clear that he treats customers with absolute respect and ensures the repair is done correctly.

Phenomenal work ethic.

The advice, support and expertise is outstanding. Furthermore, the gentleman was friendly, proactive and genuine. A real gift in a person and company. Highly recommended.

No complaints, the service and pre-service advice was great. The phone advisor and the engineer who came to my place to do repairs all did a great job. I am very satisfied and happy to recommend MedIt

Superb, did his best to solve the initial problem, found others and fixed it… lovely chap too

My computer had developed a fault, it wouldn't start.
I spoke to a helpful chap at MendIT and he arranged for a technician to visit and fix the fault. Within three days of speaking to MendIT, Raymond the technician called to my house. He stripped the computer down, replaced the faulty component and rebuilt the computer. All with no fuss and explaining to me what he was doing.
Raymond was efficient, helpful and very friendly.
I am very grateful for the excellent service received from MendIT.

Great customer service. Prompt fix.
Thanks

Sent my laptop off for repair and the team let me know it was an issue with the motherboard.
They initially replaced it and sent my laptop back, only to find it blue screening once I started it up again.
They told me to send it back again and they sourced me a replacement laptop.
I worked with Abid who was really helpful and quick to respond. He kept me in the loop when there were delays getting the replacement. Abid should get a raise!

I'm not very good with PC's but I found the customer service team really helpful, they called frequently to discuss the issues and they gave plenty of helpful suggestions in a timely manner to solve the issues, took a few days to find the problem but they were really great the entire time, would recommend!

You have to do all the chasing. the on site repairs they offer are a lie this is not an option once you have an issue just at point of sale. then they delayed my repair because the 4090 was out of stock even though its a 7800xt in for repair. no idea what they are doing.

Easy to get in touch and a helpful engineer who diagnosed the issues and solved the problem.

Called to set up a repair for microphone input not working on new PC build. Receptionist was professional and helpful, asking questions of what is wrong and if I've tried some of the obvious fixes. Needed a call back for a tech to help, which happened two days later. MendIT Tech was able to fix the issue remotely. Thank you for the help!